CRST the Transportation Solution, Inc.

Paloma O 

on BBB

a month ago

If I could give 0 stars I would. Purchased a product with ****** and they were supposed to deliver the product and install it. Installation day was scheduled and delivery was not made. I called their office and they said I had to reach out to schedule as they did not use ****** scheduling dates. This was a back and fourth issue where they were supposed to deliver and never showed up, or decided that via email change my delivery date the day before. The customer service team is HORRIBLE and had one rep LIE to me and tell me t... read more

Neal F 

on BBB

2 months ago

04/16/2025 Better Business Bureau Complaint CRST Home Solutions ************************************************************************************** The **** Family purchased three appliances from Lowes in March with delivery and installation contracted out to CRST.CRST fully completed one out of three due to various requirements that were not stated upon purchase of the *********** became apparent that the priority of CRST crews were to plug & run; actual home solution was no where in the mix.Of the two failed completions... read more

Vincent B 

on BBB

3 months ago

I paid for installation and haul away of the old stove. I had to help the first ********* carry my stove down the front stairs. The new stove was defective so I had to replace it. I bought the stove at Lowes new stove came in a couple of days. **** scheduled the install and did a no show no call. CRST reschedule again no show no call. The ********* thought he was installing a dishwasher when he found out it was a stove he decided not to show or call. The reason was he gets more money to install a stove than a dishwasher and ... read more

John D 

on BBB

5 months ago

********** customer service. Representative was combative and rude. Took three separate calls to get a very simple solution. 

Christien D 

on BBB

11 months ago

As a previous employee over two years ago, I had submitted my rsum for a new role. I was reached out to by one of their recruiters at which time I asked some pretty thorough questions about my history with CRST. I then ended up having to send over three emails, to which the recruiter never responded again even after our scheduled interview time, it appears that the culture is not changed at all 

Cathy D 

on BBB

a year ago

Most UNPROFESSIONAL business I have ever had to deal with. Purchased a range from a big box store. who contracts with CRST for installs. **** first told us the delivery would be 12/13, four hours later delivery was pushed back to 12/21. Told us we would hear from the installer on the evening of 12/20 with a 3-hour window. Never heard from the installer so I contacted CRST first thing in the morning on 12/21 (said they open at 8 am ET) Called and used the text line, but neither answered until well after 9:00 am. They told me ... read more

Steven M 

on BBB

a year ago

I have been dealing with CRST for 40 days now and still no installation! I have reached out multiple times to try and expedite the process but I never get a call back. They tell me they will call the installers and see if they can fit me in and it never happens. My renters have been without a dishwasher for ****************************************************************************************** more back. This will now be my 3rd reschedule as issues arise every time it is installation day. I will not be using CRST in the f... read more

Brad R 

on BBB

a year ago

I had 2 failed attempts to have a dishwasher installed by CRST. Dishwasher was purchased at Lowes but ***** subcontracts the installation to CRST. **** then subcontracted to job to AVT LLC. Both times AVT LLC canceled the job on the date scheduled for installation. The first time because the installer called in sick. I did get notified of this cancellation. The 2nd time no one contacted me and I had the contact CRST and was informed that the installer hurt his back getting the dishwasher and was seeking medical attention for... read more

Bart Z 

on BBB

a year ago

TERRIBLE delivery and installation service for an appliance. We ordered a Bosch dishwasher from ****** in *********, **** **** said they'd deliver it on a Monday. They never showed up. They apologized by text and said it would be there the next day. No one showed up.On Wednesday, I was about to give up and order the dishwasher elsewhere--but finally they showed up. They removed my old dishwasher, brought the new one into the house--and it was the wrong one. It was a Whirlpool, not the Bosch I ordered.The **** deliver guys sa... read more