CRST the Transportation Solution, Inc.

Marie N 

on BBB

3 years ago

We were scheduled for a dishwasher installation on 10/20. An email was the only notification we got. I called the night before and was given a time frame of 10 to 1. I was to receive a phone call the next day. No phone call, no show. Called the CRST and was put on hold, transferred, disconnected and had to tell my problem over and over and over again. I was told they cancelled my order because it wasn't available. Called Lowes' immediately. The guy in appliances said our dishwasher was there and didn't know why it wasn't out... read more

Katie S. 

on BBB

3 years ago

It has been four months and four different times I have waited for this company to deliver was washer and dryer. They finally said they are physically unable to deliver a was weighing 200 pounds. They never call they never update and they never deliver. Save your self the headache use ANYONE else. 

Jill V 

on BBB

3 years ago

Bought a washer and dryer from Lowes over Labor day weekend. Got at text that it was suppose to be delivered on 9/27 and I would receive a call the day prior with a time frame. I got no call o 9/26 so, I called. I spoke with a gentleman who just read the same sentence over and over. Stating I needed a permit and a contractor would call at a later date. So, today I reached out again and spoke to someone on there website chat. Was told they were waiting on the permit and I would receive a call when it was ready. I called to ci... read more

john r 

on BBB

3 years ago

We purchased a microwave from NFM who scheduled the install through their installer crst. Well crst didn't call the night before arriving as promised after repeated calls by me they showed up the next day. The two guys who showed up did not speak a language that I did (english) so communicating with them was impossible when they completely botched the install leaving out several parts labeled "must be installed". Neither NFM nor crst cared and they may come back a week later to correct the installation or not! We will NEVER ... read more

Kelly S 

on BBB

3 years ago

Daniel *************and his wife *******….worst most inappropriate I’ve ever had the the displeasure of dealing with. I will never allow from the communication from this family to come into my home. Lowes…WTF are you doing? I trusted you over HD and now have major regrets. 

Ryan T 

on BBB

3 years ago

Ordered an appliance set from ********** that was shipped through this company and have been rescheduled 7 times and they tried to deliver it 2 times when appointments were not made. On initial delivery fridge was beat to h*** and 3 months later Im still dealing with trying to get my fridge and guess what! I have an appointment for 3pm today and they just called to reschedule because the driver is done with all of his other stops and dont want to hang around until our agreed upon appointment. This company is a joke and the c... read more

Pat J 

on BBB

3 years ago

Horrible! Purchased microwave from Lowes which uses this company for installation. First time scheduled, the installer called and said he had a flat tire. Second time scheduled, the installer did not show within the time frame. When we called to check the status, we were rescheduled without notification. Two days wasted. Third time scheduled, company said their installer has COVID. Now rescheduled two weeks out. Think I may be better off getting a refund. Buyer beware, if you buy an appliance and need installation, avoid thi... read more

Amy A 

on BBB

3 years ago

Horrible customer service! We waited 8 hours for a microwave to be installed at my fathers home. No one called, no one showed up and when I finally got ******** in the line she was RUDE and could care less. What an awful experience w an unprofessional company. I cant believe they are still in business! 

Lois B 

on BBB

3 years ago

This is horrible service. I had an installation appointment for a microwave install and they never showed up. They reschedule for the next week and dont show up AGAIN! I called Lowes and canceled d the whole order. So frustrating!