CRST the Transportation Solution, Inc.

John D 

on BBB

11 months ago

********** customer service. Representative was combative and rude. Took three separate calls to get a very simple solution. 

Christien D 

on BBB

a year ago

As a previous employee over two years ago, I had submitted my rsum for a new role. I was reached out to by one of their recruiters at which time I asked some pretty thorough questions about my history with CRST. I then ended up having to send over three emails, to which the recruiter never responded again even after our scheduled interview time, it appears that the culture is not changed at all 

Cathy D 

on BBB

a year ago

Most UNPROFESSIONAL business I have ever had to deal with. Purchased a range from a big box store. who contracts with CRST for installs. **** first told us the delivery would be 12/13, four hours later delivery was pushed back to 12/21. Told us we would hear from the installer on the evening of 12/20 with a 3-hour window. Never heard from the installer so I contacted CRST first thing in the morning on 12/21 (said they open at 8 am ET) Called and used the text line, but neither answered until well after 9:00 am. They told me ... read more

Steven M 

on BBB

a year ago

I have been dealing with CRST for 40 days now and still no installation! I have reached out multiple times to try and expedite the process but I never get a call back. They tell me they will call the installers and see if they can fit me in and it never happens. My renters have been without a dishwasher for ****************************************************************************************** more back. This will now be my 3rd reschedule as issues arise every time it is installation day. I will not be using CRST in the f... read more

Brad R 

on BBB

a year ago

I had 2 failed attempts to have a dishwasher installed by CRST. Dishwasher was purchased at Lowes but ***** subcontracts the installation to CRST. **** then subcontracted to job to AVT LLC. Both times AVT LLC canceled the job on the date scheduled for installation. The first time because the installer called in sick. I did get notified of this cancellation. The 2nd time no one contacted me and I had the contact CRST and was informed that the installer hurt his back getting the dishwasher and was seeking medical attention for... read more

Bart Z 

on BBB

2 years ago

TERRIBLE delivery and installation service for an appliance. We ordered a Bosch dishwasher from ****** in *********, **** **** said they'd deliver it on a Monday. They never showed up. They apologized by text and said it would be there the next day. No one showed up.On Wednesday, I was about to give up and order the dishwasher elsewhere--but finally they showed up. They removed my old dishwasher, brought the new one into the house--and it was the wrong one. It was a Whirlpool, not the Bosch I ordered.The **** deliver guys sa... read more

Steven A. 

on BBB

2 years ago

I had a delivery scheduled, called them the same morning told them I couldn't make the delivery time and they told me it was too late to change the delivery. Then said it will be a failed attempt and they would schedule another delivery time. This was fine until I found out that I would have to pay again for them to deliver. Complete and utter disinformation on their part and it feels intentional to get more money. If you can avoid this company at all costs 

Alisha H 

on BBB

2 years ago

Ordered dishwasher at Lowes. Was scheduled for delivery today. No call yesterday or today so I had to call them three different times. I was repeatedly told I was scheduled for today but no one ever called or showed up. After reading these reviews, Ill be calling Lowes tomorrow to cancel the entire order. 

Aaron A 

on BBB

2 years ago

Another Lowes no-show. Same sort of situation as others - major appliance install, far out notice, then nothing on the day of. Their purpose seems to be to deflect criticism from Lowes itself, which is enough reason to avoid ever having to do business with them if at all possible.