CRST the Transportation Solution, Inc.

CD C 

on BBB

2 years ago

Just don;t buy from Lowes. The worst customer service. The installers will just do a drive by, take a photo of your house and then say we knocked, rang the door bell, called you and texted when NONE of those things occurred. Not sure how they are still in business. No work gets done. By the look of these reviews, they just change lowes $$ and then do nothing about installation. I hope Lowes does something soon as they are going to lose business. If you need something delivered/installed just don't buy from Lowes so you do no... read more

Terri P 

on BBB

2 years ago

Their customer service is non existent. We paid for installation in full through Lowes. 4 weeks later and I haven’t heard anything. I’ve called the Lowes install number and they said that CRST said they’re waiting on the permit. We know the inspector in our town, we called him, he said there hasn’t been any application for a gas range installation permit for us or from crst. I’m not sure who I’m more frustrated with, Lowes install or crst. Neither one seems to care. 

Dawn Y 

on BBB

2 years ago

Would not recommend this company at all! Purchased a dishwasher at Lowe's and paid for installation and removal of our old one. After waiting three weeks the "installer" came and looked at it and said I can't install this you need a plumber. He messed around with a bunch of stuff, couldn't turn off the water, find the breaker and kept having to call his boss to ask him questions. The next thing I know he is driving out of my driveway with my new dishwasher! I called and asked what was going on and he said that he told me he ... read more

Ania N 

on BBB

2 years ago

Absolutely worst experience. My order had the wrong number on it so we corrected it multiple times. The scheduler confirmed delivery between 9-11 am this morning. By 1PM I was told my delivery has been cancelled and rescheduled for a week later because they had the wrong number. I still do not know when my dishwasher will be getting here. Absolutely livid. 

Raquel G 

on BBB

2 years ago

Just got off the phone with customer service to reschedule my appointment. The lady was absolutely RUDE and bashing me for not be able to be at home for the day of the appointment. 

MARINA R 

on BBB

2 years ago

If I could give zero stars, I would do. Lowe's requires to pay for installation upfront. CRST scheduled installations three (3) times and nobody showed up. One time their rep. told me that installer came, but I was not at home. I wasted a lot of time staying home and on numerous long phone conversations. Only when I called Lowe's and told I want my money back, a decent installer was found to show up in time and install a dishwasher. I will never buy at Lowe's anything that we cannot take home ourselves and use or install our... read more

Lynn M 

on BBB

2 years ago

Worst company ever! 4th time of a no call no show to install my dishwasher! I will never ever use Lowes again for any type of installation. Bunch of air heads who don’t know what’s going on. Canceled my order and will be going with someone more competent 

Noah Y 

on BBB

2 years ago

Horrible company given to us through Lowe's. Would not use or recommend. Communication and service were 1 star at best and I ended up getting a refund and doing the job myself. 

Vicki R 

on BBB

2 years ago

Lost our order. Tech still not here. Never again. Not a good way to do business.