CRST the Transportation Solution, Inc.

Jay S 

on BBB

2 years ago

Similar to what others are reporting. Purchased an install for an over the range install from Lowes. after confirming the appointment multiple times with CRST ( day before, and multiple times day of install) i was ensured the install would be completed on the committed date but like others NO SHOW!! ***** was of NO help in resolving the issue.................Avoid Lowes and CRST if at all possible. 

Eugene H 

on BBB

2 years ago

Terrible. They were supposed to install a dishwasher through Lowes, estimated arrival was between 1-4pm. Never showed up. Called them directly after getting their number from Lowes. On hold for a solid 30 min. Then found out that supposedly their truck broke down but they never called me about it. They wanted to reschedule for a different day. I just canceled it. HORRIBLE. 

Aimee Y 

on BBB

2 years ago

Run for the hills if they tell you this company is going to install any appliance in your home. Our local Lowes store contracts with them exclusively and as such we will never purchase from Lowes again. I have written documentation of a dishwasher install that was scheduled and cancelled over and over from May 2023 to August 2023 when we finally cancelled the order. They refused to complete the work and we are stuck with a scratched up dishwasher that they did not fully install (my husband had to complete the work because th... read more

Scarlett G 

on BBB

2 years ago

7/2 - Purchased a dishwasher from Lowe’s and paid for the installation. 7/10 - I received an email to confirm the installation appointment on 7/13. I rescheduled another appointment to accommodate the delivery date. 7/12 late afternoon - I received a text from an installer and asked whether I could move the appointment to 7/14. I accepted based on it does not fall under a 2-hours-window for the other appointment I moved to 7/14 from 7/13. While I was texting, I received a phone call from Jwan at CRST and asked whether I conf... read more

CD C 

on BBB

2 years ago

Just don;t buy from Lowes. The worst customer service. The installers will just do a drive by, take a photo of your house and then say we knocked, rang the door bell, called you and texted when NONE of those things occurred. Not sure how they are still in business. No work gets done. By the look of these reviews, they just change lowes $$ and then do nothing about installation. I hope Lowes does something soon as they are going to lose business. If you need something delivered/installed just don't buy from Lowes so you do no... read more

Terri P 

on BBB

2 years ago

Their customer service is non existent. We paid for installation in full through Lowes. 4 weeks later and I haven’t heard anything. I’ve called the Lowes install number and they said that CRST said they’re waiting on the permit. We know the inspector in our town, we called him, he said there hasn’t been any application for a gas range installation permit for us or from crst. I’m not sure who I’m more frustrated with, Lowes install or crst. Neither one seems to care. 

Dawn Y 

on BBB

2 years ago

Would not recommend this company at all! Purchased a dishwasher at Lowe's and paid for installation and removal of our old one. After waiting three weeks the "installer" came and looked at it and said I can't install this you need a plumber. He messed around with a bunch of stuff, couldn't turn off the water, find the breaker and kept having to call his boss to ask him questions. The next thing I know he is driving out of my driveway with my new dishwasher! I called and asked what was going on and he said that he told me he ... read more

Ania N 

on BBB

2 years ago

Absolutely worst experience. My order had the wrong number on it so we corrected it multiple times. The scheduler confirmed delivery between 9-11 am this morning. By 1PM I was told my delivery has been cancelled and rescheduled for a week later because they had the wrong number. I still do not know when my dishwasher will be getting here. Absolutely livid. 

Raquel G 

on BBB

2 years ago

Just got off the phone with customer service to reschedule my appointment. The lady was absolutely RUDE and bashing me for not be able to be at home for the day of the appointment.