This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
- Hotels
- Orlando, FL
About this business
Location details
7800 Universal Blvd, Orlando, FL, 32819, United States
Get directions
RecommendedThe mountain scenery and the easy access
We will never stay at this Hotel ever again, simply dont care about there guest. We stayed over the weekend and when we came back in the evening asked for extract towels for our son and my wife and I and were told they only provide 2 towels . The African American lady that was checking out this morning guest at 7am was very rude to us and said this Hotels Policy is to NOT give 2nd towels. No need to call us back we made 3 huge mistakes to stay here at this Franchise HIG loc… See more
No order. For hours, there have been about 8 kids playing hide & seek on multiple floors, running & yelling down the halls. Calls were made to the front desk, but these kids never stopped. At one point, these kids were even running around the lobby. The room was nice & the stay could have been great, but it felt like they're afraid to address unruly guests.
RecommendedMuy buen servicio y muy limpio el Hotel
No customer service at all!!!! I will never stay at another Holiday Inn in my life!! Booking our room a month in advance was a complete scam because they don’t verify their rooms. Hunter gave us no options when they put us in the wrong room and then try to place blame on the third party!!! Zero empathy at all!!!We arrived with 7 people and one bed to sleep on, and they had no cots or pullout beds available to accommodate us. We asked for them to comp us a room for the next… See more
If I could rate this less stars I would!! Warning FECES AND COCKROACHES!! AND STILL CHARGED FULL PRICE! Arrived in our room that was “ready for us” with old dog feces under a chair (supposed to be pet free), did they even clean the room for us prior to arrival? I think not with dust on counters and on shower shelves. Had to get ready for bed as we arrived late, then woke up at 1:30 with live moving cockroaches! We also had bed bug bites by morning! Immediately dealt with this… See more
The staff was rude and yelled at us when we walked in from the beach without our masks on. Sorry but I didnt wear my mask to the beach so i forgot. Then proceeded to tell us it was a State mandate and we would be escorted off the property if we weren't wearing our masks. Alittle kindness goes a long way all the lady had to do was ask us nicely and we would've apologized for not having them on. Mind you this was the 1 time we walked by without them on. There was food still in … See more
Parking lot allowed guests to have a party in lot with alcoholic drinks after 11pm while other guests were trying to sleep and did nothing about it when it was mentioned to them.
RecommendedOverall great room and location
Frequently asked questions about Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
How is Crowne Plaza Orlando - Universal Blvd, an IHG Hotel rated?
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel has a 4.1 star rating with 3,704 reviews.
When is Crowne Plaza Orlando - Universal Blvd, an IHG Hotel open?
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com