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Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
- Hotels
- Orlando, FL
About this business
Location details
7800 Universal Blvd, Orlando, FL, 32819, United States
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Business response:
Lisa, thank you for this 4 star rating and sharing your experience. We appreciate both very much. I must apologize for the mishap your husband experienced and the lack of attention from our team. It's very much so unlike them. We'll be sure to have this discussion. And we wish we could have done the room upgrade but, yes, for the length of time you were with us that is not possible. Although our breakfast (as is typically served everyday in the executive lounge) was offered we realize this was not the same. It is great to he... read more
Business response:
Colin, thank you for letting us know. We'll discuss this with the concierge but hope you enjoy the remainder of stay. Our apologies for this experience.
Business response:
It is very unusual for us to receive such a negative review. Nonetheless, I want to apologize sincerely for not living up to your expectations. Obviously, this is not the standards we aspire to achieve and whenever we are made aware of deficiencies we want to address them as soon as possible and take the appropriate measures to prevent recurrence. Thank you
Business response:
Kim, thank you. We truly appreciate this outstanding review and your recognition of our team! We hope to see you again soon! Anytime you need a great nights sleep come on out.
The Hotel is absolutely great! It's more than just a hotel, the staff are always so friendly and are very social, they don't hesitate to talk to you and stop to play Fútbol too! The atmosphere itself feels so friendly and social, I played fútbol with the staff and they all ended up joining in! One of my favorites, you never want to leave!
It's alright but I'll give it 5 if I didn't have to pay $10 for parking plus a $50 incidental fee. Other than that my anniversary was good. Prices for alcohol are crazy. My pillows had stains on it so I requested new ones.
excellent service specialy to staff named Nadia in the lounge area
Had a wonderful time here. Excellent service despite the mixup with parking. Everyone was friendly and so accommodating. Thanks for a great stay!
Frequently asked questions about Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
How is Crowne Plaza Orlando - Universal Blvd, an IHG Hotel rated?
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel has a 4.1 star rating with 3,704 reviews.
When is Crowne Plaza Orlando - Universal Blvd, an IHG Hotel open?
Crowne Plaza Orlando - Universal Blvd, an IHG Hotel is open now. It is open 24/7.
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