Crowne Plaza Orlando - Universal Blvd, an IHG Hotel

Business response:

Lupita, thank you for this fantastic rating. We hope you can come back again soon. Please let us know when you do what your favorite thing about the hotel was. 

Business response:

Kaycie, it's very unusual for us to receive such a rating. Nonetheless, I want to apologize sincerely for not living up to your expectations. Without specific information, it is difficult to pinpoint the areas of your concerns. If you would please reach out to us we certainly would welcome your comments. Obviously, this is not the standards we aspire to achieve and whenever we are made aware of deficiencies we want to address them as soon as possible and take the appropriate measures to prevent recurrence. Thank you 

Business response:

Jonas, thank you for this 4 star rating. It's great to know you enjoyed your stay! Hope to see you again soon. 

Business response:

It is very unusual for us to receive such a negative review. Nonetheless, I want to apologize sincerely for not living up to your expectations. Obviously, this is not the standards we aspire to achieve and whenever we are made aware of deficiencies we want to address them as soon as possible and take the appropriate measures to prevent recurrence. Thank you 

Business response:

Kim, thank you. We truly appreciate this outstanding review and your recognition of our team! We hope to see you again soon! Anytime you need a great nights sleep come on out.