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Crown Chrysler Dodge Jeep
- Car Dealers
- Greensboro, NC
About this business
Location details
3710 W Wendover Ave, Greensboro, NC, 27407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Easy check-in online. Fast check-in on arrival. Reviewed work before paying. Thanks for a great experience.
This place has the WORST service department ever!!! We waited over 3 1/2 hours and still didn't get everything we requested it's not like it's an old truck it's brand new 2016! We have bought a couple vehicles from this dealership but we will not be back I wasted half of my day there and all I can get is a SORRY and the bill! The service guy and manager ( I'm imagining) came out to look at what they forgot to do and just walked away without saying anything to us! I mean seriously what kind of customer service is that??? U gu... read more
Business response:
We apologize about the experience you've had at our dealership. We also regret the poor customer service you received and if you were inconvenienced in any way, as a result of your wait.
Polite service. They even washed my car! I'll be back.
Business response:
While the time given for service is an estimate, we do apologize for the lengthy wait you experienced. We understand your time is valuable and we hope you weren't inconvenienced as a result of the wait time.
My sister and her child are stranded in Greensboro, NC with Black Jeep Wrangler at this dealer since yesterday and have yet to tell her the problem with broke down jeep. They say first come first serve. The are stranded..be helpful and have a heart. Get them on the road asap
Business response:
Hi Lisa, the vehicle has after-market parts that have failed and our service department is trying to find the suitable parts needed. We're working to get things repaired and have them on their way.
Took my van in for an sample oil change. I had a 7:30 appointment with 11 other. At 8:06 I got checked. I knew I was in trouble. No one informed me that they were working on a recall on my van or how the oil change was coming along. I had to asked what was taking so long. Then they had to go and find out. Good luck!! if you go in for a service call pack a lunch if you go to Crown Dodge.
Business response:
Hi David, we apologize for the lengthy wait with service and for not promptly alerting you of the recall being done. Your feedback will help us lessen the chances of this happening again. Regards, John Thurman, General Manager
Nice service team! I had a huge issue with the Jeep Dealership in another area and they were very professional and helpful!
Business response:
Thanks for the feedback, Brittany Gentry Rouse. We strive to provide excellent service to our customers at Crown Chrysler Dodge Jeep Ram Greensboro!
Dirty fingerprints on interior. More work was needed on front end of car.
Business response:
Simon, we apologize for the fingerprints left in the inside of your vehicle and regret your experience wasn’t satisfactory. We hope to have the opportunity to work with you again and mend this experience, with a detail at no charge to you the next time you're in for service. Regards, John Thurman, General Manager
Horrible service. Poorly managed. They believe the customer has to prove what they need. Never called back from day one of the purchase and have continued that quality for almost a year. If they can care the can call 339-4802
Business response:
Hi Jimmy, customers are our top priority and we do apologize your experience with us has been less than satisfactory. A member of our team will be reaching out to you, per the number you provided. Thank you in advance for your patience.
The service and quality from the sales representatives was exactly what I was looking for. I needed a good car with a good price. Gus the senior sales manager and the sales team at Crown Dodge/Jeep/Chrysler, made it easy and answered all of my questions. I was treated with respect and they made me feel part of the Crown family. They didn't send me in a loop to get what I wanted. No one is perfect but they sure came close. I am going to recommend this dealership to all my friends. The GM is great and will make sure you are ta... read more
Frequently asked questions about Crown Chrysler Dodge Jeep
How is Crown Chrysler Dodge Jeep rated?
Crown Chrysler Dodge Jeep has a 4.2 star rating with 4,761 reviews.
When is Crown Chrysler Dodge Jeep open?
Crown Chrysler Dodge Jeep is closed now. It will open tomorrow at 9:00 a.m.
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