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Crown Chrysler Dodge Jeep
- Car Dealers
- Greensboro, NC
About this business
Location details
3710 W Wendover Ave, Greensboro, NC, 27407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Straight up disrespect. When I came in I was completely ignored. It really took me forever to get some customer service. When I finally spoke to someone they acted like they didn't care about my problem. After 2 hours of waiting they finally get to my vehicle and tell me it was a battery issue. The battery was high as hell and it took them another 45 minutes to put it in. A big waste of time. The customers,as far as the mechanic area, kept pouring in...from my standpoint if they're pouring in like that, that means everybody ... read more
brought my 2014 Jeep Cherokee in for routine service, State inspection and recall issue. I was told it would take 2 hours...took 3 but the car was washed and tires were rotated also beside oil change and recall issue. Asked for a tire quote and got what could only be described and pricey high end tires. I was looking for tires like the Firestones on the car. Not Michelons. Otherwise no real complaints.
The worst to work with! Since we brought a new jeep there, No one will return calls! Leave messages pn voice mail, and no return calls!!! Deserves 0 stars! I even called the Dodge Corporation and when they called up there they was given the run around they told me that it took 15 minutes for somebody to answer the phone then they was given a voicemail and nobody would ever answer!
Business response:
Hello Aaron and thank you for your honest feedback. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail. If you would, please contact me at your earliest convenience. I can be reached directly at 336-852-2227.Thank you. Kindest Regards, Mike Hilton General Manager
A little slow at first. I just had a feeling nobody wanted to wait on me. Took them about 10 minutes for acknowledgement. After that it went okay.
My experience was disastrous. I was lied to from the moment I walked into the dealership. 48 hours later the leak was not fixed. Took me 9 phone calls before I got angry and demanded the general manager.
Business response:
Greetings Leslie and thank you for taking the time to write a review about your visit with us. We apologize for the miscommunication you experienced in our service department, however it was a pleasure to speak with you and I am happy that we could come up with a solution to your problem. We look forward to seeing you during your next service visit. Please let me know if I can be of any assistance going forward. Kindest Regards, Michael Hilton General Manager
The customer service at this location is the worst I've ever experienced in my entire life. I would not recommend anyone purchasing any vehicle from here. Seriously, take your business elsewhere!
Although the paperwork had to be re-done a couple of times, I got off in my new car for the price I wanted. I'm truly very satisfied.
Stopped in to get a duplicate key made for my Chrysler. The staff was very friendly. It took longer than expected but overall a good experience.
Business response:
Wendy Turner, thank you so much for the positive review! We are working hard to reduce wait times! Thanks, Mike Hilton GM
My service experience was great! Ruben James my service advisor took care of my service issue in a timely manner. He kept me posted on the process and it was completed on time. I will recommend my family and friends to do business there. Ask for Ruben he will give you excellent customer service.
Business response:
Rodney Anderson, thank you so much for the positive review! Thank you so much again for your feedback! We hope you have a great day! Regards, Mike Hilton GM
Frequently asked questions about Crown Chrysler Dodge Jeep
How is Crown Chrysler Dodge Jeep rated?
Crown Chrysler Dodge Jeep has a 4.2 star rating with 4,761 reviews.
When is Crown Chrysler Dodge Jeep open?
Crown Chrysler Dodge Jeep is closed now. It will open at 9:00 a.m.
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