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Crown Chrysler Dodge Jeep
- Car Dealers
- Greensboro, NC
About this business
Location details
3710 W Wendover Ave, Greensboro, NC, 27407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My 2014 charger had a alternator recall t36, my car was acting strange, and my car practically stalled out on me, during rush hour and construction site. The Good Lord helped me get home safely. Called Crown Dodge, took her to be fixed and the recall was the cause of problems happening and Crown Dodge recommended other items to be addressed. These were fixed accurately and efficiently. The manager Justin Ring is top notch along with the main advisor I worked with Jason Osborne. Thank you Crown Chrysler Dodge Jeep for taking ... read more
GREAT service I have been going , about five years. They have a good team& I never had a problem.They keep my cars working fine.
Have my Jeep Commander in for the 3rd time, same issue, same clunking noise. Picked it up just this weekend after spending more than $2000 on various repairs. About 30 minutes later, same clunk. I'm not one to just throw money and parts on a car that is barely worth the cost of the repairs. If it fixed the problem, sure, I'll pay. To have taken it back for the same issue twice, and now a third time, I'm up over $1000 for this issue to still not be fixed.
Business response:
Hello Sherry and thank you for taking the time to write a review of our dealership. I am disappointed to hear that you were not satisfied with the work our service team provided. Please contact me at your earliest convenience directly at 336-478-6923, in an effort to resolve this situation and regain your trust in the Crown Chrysler Dodge Jeep and Ram of Greensboro family. Warm regards, Justin Ring Service Director
Great folks, great service! Love salesman, Noel!
It took 1 and a half days to put on 2 new tires and front calipers. For 1 full day I tried contacting my service rep and received no answer and no return call. Finally getting through to the service manager, he informed me the rep had gone home. Then discovered that they only had 1 caliper and would have to find another the next day. Had a friend recently get new front calipers on his Town & Country paid $316 and Crown charged $422 after my complaining. All this after being loyal to this dealership for almost 30 years. Bye B... read more
Business response:
Hello Curtis and thank you for notifying me of your recent customer service experience. My sincerest apologies for the miscommunication you received in our service department. We always try to make sure that we are updating our customers when we can and get them in and out in a timely manner, as well as the status of their vehicle. I assure you that you are a valued customer and we certainly do not want to lose your business. Most importantly, we do not want to lose your respect. I would appreciate the opportunity to speak w... read more
Went there yesterday to get an oil change and a car wash. First, they half washed my car. The trunk area wasn't even touched and my wheels was still dirty. Then, I had a coupon for oil change for 19.99 for synthetic. Which was a great deal. I went to pick my keys up and pay. The worker told me, "Oh, you have full synthetic oil so the coupon can't be used but they've already changed the oil. You owe 81 dollars." INSANE! I wasn't going to pay that! The same guy checked and stamped my coupon when I first got there. I refused to... read more
Business response:
Greetings LeQuinn and thank you for taking the time to write a review about your visit with us. We apologize for the miscommunication you experienced in our service department. We always try to make sure that we communicate all coupon terms and conditions, so I apologize that that did not happen in your initial meeting. We certainly do not want to lose you as a customer. I would like to offer you a free oil change for the next time you need to make up for it. Just ask for me when you come in or please feel free to reach me d... read more
Awful Customer Service Car is still under warranty they can't fix it. Offering me no solutions. Don't Buy a Car From Crown
Business response:
Greetings Joe and thank for taking the time to review our dealership. I hope that your conversation with our General Sales Manager, Bobby yesterday helped to resolve your concerns. I apologize again for the inconvenience and look forward to working with you again in the future. Please feel free to reach out to me directly at 336-852-2227 with any further concerns. Thank you. Warm regards, Michael Hilton General Manager
Every time I have been in to have my oil changed it takes 2 to 3 hours which is redicouls for an oil change the lube techs spend to much time smoking and playing on there cell phones this is supposed to be fast lane service there is nothing fast about it. The fast lane sign needs to be removed until the problem is resoveld I will be going elsewhere to have service done in the future
Business response:
Hello Jon and thank you for notifying me of your recent customer service experience. We strive to remain efficient and provide excellent customer service especially during very busy times so I truly apologize for the inconvenience. I am glad to know that your oil change was able to be completed and I hope that we will have the chance to serve you better in the future. Please also feel free to reach me anytime directly at 336-478-6923 with any other concerns. Warm regards, Justin Ring Service Director
I have had three service appointments since purchasing my Jeep. All appointments were completely very quickly. My vehicle was taken in very soon after arrival. All items were covered in detail. I was offered coupons and discounts. Overall, a pleasant and professional experience.
Frequently asked questions about Crown Chrysler Dodge Jeep
How is Crown Chrysler Dodge Jeep rated?
Crown Chrysler Dodge Jeep has a 4.2 star rating with 4,761 reviews.
When is Crown Chrysler Dodge Jeep open?
Crown Chrysler Dodge Jeep is closed now. It will open at 9:00 a.m.
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