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Crestwood Medical Center
- Hospitals
- Huntsville, AL
About this business
Location details
1 Hospital Drive Southwest, Huntsville, AL, 35801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 11:59 p.m. | |
| Tue | 12:00 a.m. to 11:59 p.m. | |
| Wed | 12:00 a.m. to 11:59 p.m. | |
| Thu | 12:00 a.m. to 11:59 p.m. | |
| Fri | 12:00 a.m. to 11:59 p.m. | |
| Sat | 12:00 a.m. to 11:59 p.m. | |
| Sun | 12:00 a.m. to 11:59 p.m. |
Today, August 1st at approximately 12pm I took my friend to the emergency room as she was having a seizure. At first I was told I could go back there with my friend to give her information and then a nurse tells me I can't go back there. I understand the restrictions because of COVID, i totally get it but my friend was going in and out and couldn't even talk. What makes you think she can give information about herself? So we get back there, the two nurses are EXTREMELY RUDE. I have never experienced that treatment towards a ... read more
RecommendedMy husband had to go to the ER last week and we were so pleased with the experience. Everything was clean, everyone wore masks and we felt very safe being there. He was immediately taken back to a room and the nurse, Judy, was a jewel. She reassured him that they would take care of his problem and that it was good that he came in when he did instead of waiting. After getting done what needed to be done, the doctor discharged him and the nurse pushed my husband in the wheel chair clear out to the car in the parking lot! We th... read more
Your inpatient rehab staff, with the exception of the Physical Therapists, are the worst I've ever encountered. I don't even know how they make it through evaluation periods. When patients get admitted for rehab and are in need of meds, your lackadaisical RNs act like you're bothering them. I stood right in front of the RN on duty while she spoke to the pharmacy and its now going in to day 2 and NOTHING. I can hard wait for the survey. Shameful.
Business response:
We would like to get some more details about your review. Please reach out to our Director of Patient Experience at (219) 983-8602 when you can so we can address this situation directly. Thank you.
RecommendedThe care and dedication is outstanding
I've set in the waiting room 2 hrs and and an elderly lady. they have let 4 that came in a hour behind us go through. if you are white you want been seen in a hurry.
Business response:
It is disappointing to learn of negative experience. Feedback helps us improve and we would like to learn more about how we can make this better. If you will reach out to us at feedback@merithealthwesley.com with your contact information, we would like to talk to you about your experience.
Took my husband in for day surgery. Because of CoVID, I couldn’t go in of course, which was fine. They were good about calling me when he went back to the ER and when he came out. Got a call from recovery saying that he’d be out in about 30 minutes. An hour later, I called requesting an update on him and got told a nurse would call me back soon with an update. 30 more minutes went by, and I called back. Was told the nurse “had things to do” and would call me back “real soon.” I literally sat in the 100 degree heat waiting al... read more
Business response:
Ms. Ahmadi, thank you for bringing this matter to our attention. We will use your comments to help ensure this does not happen again. Please send a private message to us on the Crestwood page with your contact information so that our Patient Advocate can reach out to you.
Took my husband in for day surgery. Because of CoVID, I couldn’t go in of course, which was fine. They were good about calling me when he went back to the ER and when he came out. Got a call from recovery saying that he’d be out in about 30 minutes. An hour later, I called requesting an update on him and got told a nurse would call me back soon with an update. 30 more minutes went by, and I called back. Was told the nurse “had things to do” and would call me back “real soon.” I literally sat in the 100 degree heat waiting al... read more
Business response:
Ms. Ahmadi, thank you for bringing this matter to our attention. We will use your comments to help ensure this does not happen again. Please send a private message to us on the Crestwood page with your contact information so that our Patient Advocate can reach out to you.
Worst hospital ever, although most staff were friendly, they killed my mother and had to fight to have them take her off life support!! 😢 If your family is important to you, do NOT TAKE them to this hospital. They do not even have an operating room!
Business response:
We would like to get some more details about your review. Please reach out to our Patient Advocate at (219) 326-2344 when you can so we can address this situation directly. Thank you.
Although the staff was pleasant and knowledgeable, when my Mom was admitted post surgery, she had cash in her wallet. When she left, the money was gone. I called to report the incident but I have no confidence they will investigate and find the person who’s a thief on the 4th floor.
Business response:
We're disappointed to hear of these experiences. We can assure you it is being investigated. Thank you.
Frequently asked questions about Crestwood Medical Center
How is Crestwood Medical Center rated?
Crestwood Medical Center has a 4.6 star rating with 13,166 reviews.
When is Crestwood Medical Center open?
Crestwood Medical Center is open now. It will close at 11:59 p.m.
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