Conn's HomePlus

Sandy L 

on BBB

4 years ago

Customer service HARASSESS YOU EVEN WHEN YOU OWE NOTHING!!!! I CHOOSE NOT TO DEAL WITH ****** PEOPLE!!!! NEVER AGAIN WILL I BUY ANYTHING FROM CONN'S. 

J.D. Breaston 

on BBB

4 years ago

I wish I could give them 1/2 star. I was conned from the beginning. I went in for a laptop. I am on Social Security . I was told if I got a more expensive laptop I would get 1 year credit same as cash. I asked if I would be able to pay off the more expensive computer in one year on my budget. The salesman did the math. It worked out. When I got my information a month later I was in a 3 year payment arrangement. After calling the store I found out that I would have to return the product in its original packaging and pay a res... read more

Ron v 

on BBB

4 years ago

If i could give this company 0 stars i would. My advice: Conn's is true to its name they are true con artists, stay away from this so called company. They claim to have 130 years of satisfactory service which is probably a lie as well. We have purchased a washer and dryer with 2 pedestals worth 2300,-. Sales person did not tell me it would cost more then 4000,- after all payments where done. Sales person also did not inform us about the interest deferment for the first 12 months. Now im in a months lasting battle being put f... read more

Darrell J. 

on BBB

4 years ago

My wife and I wanted a certain LG washer and dryer set. Since I previous washer failed, we were in a rush to get a replacement. Searching online, I saw that Conn's had the washer and dryer we wanted at a decent price. The main attraction to purchasing from Conn's was that they could deliver in 48 hours. So I ordered the washer and dryer from Conn's website. When they called me to confirm the delivery, they reminded me that I needed to purchase the water hoses, new dryer duct and dryer power cord so they could install when th... read more

cathy l 

on BBB

4 years ago

i knew exactly the item i wanted when i walked in the door and yet to be approved for financing i had to produce my home insurance which i found rather strange---then due to the fact that the sale wouldnt go thru for some reason the girl had me pull out my license, took a picture, took pictures of the insurance and re did the entire sell three or four times and then we were not approved because we were over the limit----it was because she had entered it too many times-----we waited about 3 hrs and then left and said we would... read more

Michael R 

on BBB

4 years ago

won't replace my granddaughters computer under warranty. Will give lessor. 

Patty E 

on BBB

4 years ago

Conn's is a good name for this store because it is a con from the moment you walk in the door until you leave. We were purchasing a washer and dryer. My husband had not used his Conn's credit card for several years so we were told we needed to update it. We made it very clear to the salesman that we would be paying off the whole purchase once we received our 1st bill from Conn's. Unbeknownst to us, the paperwork we were asked to sign (pages and pages) had nothing to do with my husband's credit card. It was a finance agreemen... read more

Marta S 

on BBB

4 years ago

Conn’s is very good at selling products, however, provides NO customer service. I recently spent almost $2,000 on a washer and dryer. The delivery men stated that it was not their job to reverse the door direction so that I can access the interior of the dryer. I called customer service SIX times and was given a service date and told I would be contacted the evening before with a time frame. I contacted customer service via their web site and was given a service date. No one ever called to give me a time, nor did they come w... read more

Carlita D 

on BBB

4 years ago

I called on Friday October 2nd I asked the person on the line to give me my payoff amount I was told that it was 4724.39 I told the rep that I will make the payment on October 5th and I did pay online ,I checked my account with Conn's online and it was not payed off it state I owe 11.51 so I called customer service and was told that I actually owe 15.00 I was so mad I asked for a supervisor however he said that's intrest I told him I was not told that I would have to pay anything else I told them to take it off my acct becau... read more