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Conn's HomePlus
- Furniture Stores
- Corpus Christi, TX
About this business
Per state & county guidelines, social distancing is practiced at Conn's store. We sincerely appreciate your patience and understanding during this unprecedented time.
Location details
4818 S Padre Island Dr, Apt 38, Corpus Christi, TX, 78411, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:30 p.m. | |
| Tue | 10:00 a.m. to 9:30 p.m. | |
| Wed | 10:00 a.m. to 9:30 p.m. | |
| Thu | 10:00 a.m. to 9:30 p.m. | |
| Fri | 10:00 a.m. to 9:30 p.m. | |
| Sat | 9:00 a.m. to 9:30 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I have been waiting 18 days to install a dishwasher. No one at Conn's customer service telephone number or store phone number, or their installation vendor seems to have any clue to the order. I want to return the dishwasher now, but the delivery persons removed the dishwasher from the packaging box. when they delivered other appliances. I have never seen business does this poorly. This will likely be my last purchase from Conn's.. A very disappointed customer, brent ***** ******* *************
Business response:
Thank you for choosing Conn's HomePlus and taking the time to rate your experience. We are disappointed to see that you were not completely satisfied with your experience. We have received your concerns on a different platform where we will continue all communications. If we may be of other further assistance, please contact us at bbbreview@conns.zendesk.com.
Most 'SORRY' low performance* inaccurate* unconcerning* rude* uncaring service people i have ever experieced and had with such a large furniture giant distributor-- I give this rating a BIG FAT F- very dissatisfied 🥺
Business response:
We are sorry to see that you are not satisfied with your experience and can assure you that this is not the way we want our customers to feel. If you have any other concerns, please contact us at BBBreview@conns.zendesk.com.
They are a JOKE!!! their warranty is a JOKE!! It doesn't cover anything the sales people tell you in the store. Everything about this store is a CON!!! DO NOT get any credit from them nor buy any of their furniture!!!! They don't deserve any rating from me....
Business response:
Alicia Pollard, Thank you for choosing Conn's HomePlus and taking the time to rate your experience. We are disappointed to see that you were not completely satisfied with your experience. I see we have recently spoken with you and were able to address your concerns. If we may be of other further assistance, please contact us at bbbreview@conns.zendesk.com.
One star because ZERO isn't an option. I don't have bad credit and did not realize the Conn's specializes in taking advantage of people with poor credit. Last year (Aug 2020) our washer died. We are self-employed so our income varies wildly from week to week. This happened when we were between finishing out jobs so cash was low for us at the time. Conn's had been sending me mailers for years so I thought (what the heck, let's just get a brand new washer/dryer set) so I filled out the application, was instantly approved for f... read more
Business response:
Wes ********, Thank you for taking the time to rate your experience. With over 130-years of history of quality customer service, we're dedicated to providing the service our customers look forward to. We regret seeing that you had a less than satisfactory experience and would like to help. For further assistance, please contact us at BBBreview@conns.zendesk.com.
Everyone was helpful, friendly, and had absolutely amazing customer service!!!
Business response:
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Great customer follow up.she was polite as well as friendly. Reviewed what I should expect for delivery process.
Business response:
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
PurFirst, I was promised by a sales representative that if purchased yesterday it would be delivered today! Order hasn't even completed processing according to rep #2. So, when I advised of the situation and the fact that I have no refrigerator and I am dying here with my hangry kids and I'm told, "well, you can cancel it because we are unable to do anything else for you. It will be delivered when it's delivered," yeah! That's not cool. Then I say well ok, let me see what else I can find because I seriously love the fridge, ... read more
Business response:
Thank you for taking the time to rate your experience. With over 130-years of history of quality customer service, we're dedicated to providing the service our customers look forward to. We regret seeing that you had a less than satisfactory experience and would like to help. For further assistance, please contact us at BBBreview@conns.zendesk.com
I bought my fridgidaire double door refrigerator on 6/20/2021. Aug 31st I called my local Conn's to file a service for my fridge which absolutely had no power. We checked our outlets all in working conditions. The agent at Conn's explained to me that someone would come to fix it on 9/2/2021. Today is 9/2/2021 and I was informed by the warranty company that in fact no one is coming until 9/8/2021. This is very unacceptable we are a family of six with small children and this company really wants customers to wait that long to ... read more
My auto draft payment was successful and deducted from my bank account, yet I keep getting messages from them that my auto draft did not go through. I tried calling the number given in the message, for literally 30 minutes, I tried to reach someone, anyone, that could help me but the automated system just sends you from one recording to another. Not 1 single option got me to an actual human being. I wish I had NEVER ordered from this company! They do NOT have good business practices at all. Should have listened to my own sel... read more
Business response:
Thank you for taking the time to rate your experience. With over 130-years of history of quality customer service, we're dedicated to providing the service our customers look forward to. We regret seeing that you had a less than satisfactory experience and would like to help. For further assistance, please contact us at BBBreview@conns.zendesk.com.
Frequently asked questions about Conn's HomePlus
How is Conn's HomePlus rated?
Conn's HomePlus has a 4.4 star rating with 7,078 reviews.
When is Conn's HomePlus open?
Conn's HomePlus is closed now. It will open at 9:00 a.m.
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