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Connecticut Pest Elimination
- Pest Control
- Orange, CT
About this business
Connecticut Pest Elimination, Inc. offers pest control services.
Location details
273 Indian River Rd, Orange, CT, 06477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Our ACE technician is very professional and thorough. She keeps us well informed about services and products she is using each visit. We have not had any pest issues in the year and a half that we’ve been using them.
Business response:
Thank you for your kind review.
I had scheduled an appointment for 12 - 2. Nobody ever showed up. They took my credit card info, and ran off with it. I never received a call trying to reschedule. Clearly they are trying to steal money. The salesman on the phone dropped the yearly price from almost $900 to under $500. So they were trying to steal $400 from me for nothing. Once I was able to lower the price, we scheduled for someone to come out and they never did. When I called to cancel my service, they asked why. Are you kidding me? Why? How pathetic. This... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch did reach out to discuss the current pest issues and the service pricing that the call center offered, The credit card was never charged. The manager did inspect the home on 1/15 and offered any assistance he could in the matter. Again, we apologize for any inconvenience and will continue to work with you on any further issues.
I have had a very positive experience with Critter Control for the most part. Austin, John & Edgar could not have been nicer or patient with me in a very stressful situation. They were thoughtful, provided answers to all my questions & assurances that the problem would be resolved. Thankfully, Edgar was able to detect a leak in my roof that was missed by Steve & his crew and immediately provided a temporary steel patch until I can have a roofer repair it correctly. John has accommodated my schedule in his regular visits to m... read more
Business response:
Hi *****, Thank you for taking the time to express your satisfaction with our company and specific team members. We truly appreciate the opportunity to have earned your business. Happy New Year!
Worst customer service. Worst experience ever. I usually don't leave reviews but this requires it. I called Orkin because I thought they were reliable. I had wasp in the back of my house and they were finding their way into the house. While looking around the attic, he PUT A HOLE IN MY CEILING! WTH?! But that's just the beginning... They call and tell me that they will cover the cost of the ceiling but I have to find someone to replace it, pay for it myself, then they'll reimburse me at some point. I called to get rid of som... read more
Business response:
We apologize for the experience you have received, this is not our usual business practice. The Branch Manager has spoken to Mr. ****** and received an invoice for repairs. The manager has processed the invoice for payment and will be sent to the contractor directly, per Mr. ******'s request. Thank you for sharing your concerns with us. We apologize for your experience, and we value your feedback.
Received service contract for first time before summer. First treatment was great service. A manager actually did the treatment and showed me what to look for when I was serviced. Never again, I had different tech each visit. Would come to my house and treat my home and I not even be home. The inside of my house never got sprayed and most of the time they were in and out by 5 minutes. Do not waste your money on this company. Mosquito treatment was awful too.
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you and this community. If you have any further concerns, you may contact our corporate office at 844-442-5071.
Anyone that has Orkin spray your homes or thinking ab having them spray DONT!! Bc they will just reschedule your appointment, ***** ab the company, never have managers in the office, get the corporate run around!!!!! And after being on the phone for an hour and half or more you finally get something accomplished!!!!!
Business response:
Unfortunately, the technician could not service the account on the scheduled day due to an emergency and Mr. ****** did not want to reschedule his service. The Branch Manager contacted Mr. ****** and went in the technicians place to service his home. We apologize for any inconvenience this may have caused.
Davis was very professional and took care of what was needed to be done. I would recommend Critter Control to deal with a critter problem.
Business response:
Hi *****, Thank you for taking the time to express your satisfaction with David and Critter Control. We truly appreciate the opportunity to have earned your business. The Critter Control Team
We have had Ace Exterminating for several years. The service we have gotten has been very reliable and professional. They always take the time to answer any questions and give us peace of mind explaining how the treatments work. We have been critter and insect free since we started with Ace.
Business response:
Thank you for your kind review. It is very much appreciated.
I signed up for the Termite service and they told me that I would not see the holes that they needed to drill in my concrete. Not only do I see the holes but I was also charged the full $1650 instead of just the down payment of $247. Plus, they hit an electrical line and it messed up our electrical outlets outside. This whole thing is a mess and I wish I had never hired Orkin to do the work!
Business response:
Thank you for sharing your concerns with us. The Branch Manager contacted Ms. ******* and explained why she was seeing the drill holes and let her know the system ran her credit card in error and the local branch reversed the transaction the next morning. Thank you for taking the time to work with us and we apologize for your experience, and we value your feedback.
Frequently asked questions about Connecticut Pest Elimination
How is Connecticut Pest Elimination rated?
Connecticut Pest Elimination has a 3.3 star rating with 777 reviews.
When is Connecticut Pest Elimination open?
Connecticut Pest Elimination is open now. It will close at 6:00 p.m.
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