Connecticut Pest Elimination

Chris S 

on BBB

2 years ago

We have been pleased with our Orkin pest services. We have not had any pressure to buy unneeded services. We have a bi monthly contract and getting appointments to work with our schedule has not been a problem. We have not had ******** issues to date. Our field service agent is respectful of property and professional as well as friendly. Seems knowledgeable in response to my questions. We have had Orkin services at our previous homes and had excellent service at each. 

David A 

on BBB

2 years ago

My single story condo unit is wood frame. My HOA has maintained and paid for an Orkin retreat and repair termite policy since ****. In November of 2022, I discovered termite damage to a load bearing wall of my unit. I will explain:When my drywall next to my ceiling started cracking, I suspected there was termite damage. When the first Orkin representative showed up (*********************************), he did no type of testing or inspections whatsoever. He would not even acknowledge the cracking drywall. When I offered to ex... read more

Diane S 

on BBB

2 years ago

We were very disappointed with Orkin.We have mice in our attic so called Orkin to help.The guy who came said he didnt do attics and maybe the noise we hear is from the furnace- how disappointing!Our condo will never do business with them again. 

Candace R 

on BBB

2 years ago

My experience here in ***** with contractors/vendors has been similar to the shootout at the OK Corral. Absolutely Buyer Beware, despite being given a good review by their professional association, do business at your own risk In 12/2022 Serv. Tech. came out and said it would be $21,000 dollars for clearing the house of rodents, inclusive of the house, basement and attic, removing previously contaminated insulation, replacing it with new, cleaning and decontaminating the house. I agreed to this and paid for it. At the time I... read more

Michelle F 

on BBB

2 years ago

ORKIN did not provide the promised service; almost lost a tenant because of their minimal effort.**** repeated phone calls to find out why the issue was not resolved. I was told several times that a manager would return my call. Finally one did return my call and he explained that he, himself would go with the technician the next day and would call me after the visit.Crickets, no phone call. Had to call again. An ORKIN inspection was deemed in order. He gave me a outrageously expensive quote for a tiny house. Thousands!!I ca... read more

Robert T 

on BBB

2 years ago

Was referred to Critter Control from Orkin due to finding a snake skin while cleaning out my garage, so to be clear, this review is for Critter Control Branch #****, Account #*******.My primary complaint is that the salesperson I was assigned missed the **** completely in estimating my rodent problem. He estimated that I had ***** mice to deal with on the property, an estimate which he used to sell me on over $3.5k in services.After those services were completed, Critter Control had caught exactly 0 mice, and 0 snakes.Additi... read more

Al K 

on BBB

2 years ago

For the past 18 months you have kept your appointment 11 times out of 18. There are times that we were called by your office to say that the service man is on the way and never show up. In addition, we requested supplies included with your monthly service. This is December we have been waiting for supplies since October, in fact you charged us for two visits in November, when the second visit was only requested supplies that were not delivered the first visit. (Charged twice, for service when we only requested supplies that ... read more

Sylvinia B 

on BBB

2 years ago

I contacted Orkin to inspect for Bed Bugs. The Inspector, ******************************************** came to my house on December 3rd, 2022 with a LED flashlight to look for signs of Bed Bugs. Her flashlight battery died within the first 20 minutes. She failed to do a thorough inspection by avoiding looking at all pillows, sheets, etc. She identified what she stated was a Bed Bug on top of one of the mattresses and gave me a quote for $1,850.00 for three rooms. I paid $165.00 for this "inspection". However, I got a second ... read more

John Y 

on BBB

2 years ago

I am with Orkin almost 7 months. And I am trying not to cancel my plan for many times. I called them and warned them couple times about my unhappiness about their service. Because definitely there is no regular service. I signed an agreement with service for once a month. But it turned out to be once in 2 months. I need to call them and complain for having them in my house. Today I'm done and I called customer service for cancellation, they told that we will cancel it and that rude lady obviously hang up on me. I need to cal... read more