Connecticut Pest Elimination

Lavita W 

on BBB

2 years ago

I call Orkin in ****** about a possible bedbug problem in my daughters room they came out had me sign a contract told me that I was gonna be able to be financed, and they are experts they getting rid of bedbugs I only have the bedbugs in my daughters room theres none anywhere in my home and I have a tri level house. And first of all they did not explain to me that they will be taking $400 from the initial visit out of my credit card. They took $$106 out and then they took another $350 the next day and they told me that that ... read more

Katherine M 

on BBB

2 years ago

I had been a customer of PermaTreat Pest ********************** since 2007. A couple of years ago I had a fungus in my crawl space, which they came out and treated. Each year since then they have come out to do an inspection to make sure the fungus wasn't back. This year a man was sent from **************, **. to do the inspection. He and another man came and went under the house to do the inspection. Once they did the inspection, I was told that my wood under the house was rotting and falling apart. He said it was an emerge... read more

Judith W. 

on BBB

2 years ago

Zero I like to have my money back. I'm paying on services that didn't get done. And it's almost been a year. I'm done listening to how they blame the customer. I'm done with this I want my money back and then that's all. I had asked for my money back at one point and I was being bullied into the service I do not want this woman to call me. And I do not want them to come back to my house give me my money back please. I thought it was satisfaction guaranteed. And let's face it we all have a busy life we don't have time to wait... read more

Marjorie P 

on BBB

2 years ago

I called Orkin for supposedly is a reputable company. The man, named Maximo, check for termites and stated I needed to tent the house. He conviced me to signed a contract. First, they were supposed showed up 9am but they arrived about 2pm for the tent. The contract stipulated that the entire house and shed was to be treated including the porch. Prior to that I had made a big purchase of perishable and nonperishable food and items to stack due to COVID, about $600.00. I bag all the items and all the meat put back on the refri... read more

Amanda W 

on BBB

2 years ago

0 stars.I called Orkin on 02/10/23 to explain my concern about possible activity in the attic. My initial contact went extremely well; the representative was very thorough to explain Orkin's process, asked questions(i.e., will the tech a ladder, etc.) and suggested a treatment plan (i.e., one year) which I agreed to. She was able to get me an appointment the same day but i opted for the following day. The interaction with the representative made me feel that I'd definitely made the right choice.Fast forward. The technician c... read more

Maria G 

on BBB

2 years ago

I canceled my account and stopped service before the next scheduled day. They didnt showed up on the scheduled time. Received a message within same month I canceled they were coming to service my house without me requesting service. I called them and told them I had canceled my account. They said they would cancel and notify driver since he wasnt at my house yet. The driver still came in and now they wont stop changing me. Now I received another bill adding February without even servicing my house. *** called like 20 times t... read more

Lea G 

on BBB

2 years ago

I told the man before he came in that I had a little boy in the house. I let him know my concerns about the poison that they use. The man sprayed my son in the face with the poison that they use to kill pests. How do you miss the window and shoot the stuff behind you? At that exact moment, I was ******* my son out of the room, because I didn't trust him being around it.The only thing I wanted was for my son to be away from that stuff, and it went right on his face AND eyes.I didn't even think this type of thing was possible.... read more

Tess G. 

on BBB

2 years ago

ORKIN/********* ** PUT ** TO COLLECTION AGENCY FOR SO CALLED SERVICES THAT WAS NEVER PROVIDED TO US. For the first 2 years they did pretty well. On last qtr. of year 2021 changes occurred I started seeing few live bugs, Called technician & came and requested for a hard copy of an actual invoice to be handed to the cashier in charge every time they service us and also to see what chemical/method they use every visit. and I talked to manager about that but to no avail. Year2022 Being short w/ workers, I've been xtremely busy a... read more

Gail N. 

on BBB

2 years ago

When Orkin 1st arrived in May of 2022 it was in reference to a rodent (squirrel) in the attic of our home. They inspected the attic and took measures to solve the problem. This included patching and pumping $4,000 worth of insulation into the already insulated attic. Orkin told me the "new insulation was composed of a substance made to repel all insects and rodents. Since that time, I have called Orkin regarding the activity in the attic, which has never stopped. I was told after the last visit by 2 workers that the squirrel... read more