Columbus Worthington Air

Jason M 

on BBB

3 years ago

Called to get an estimate from Lowes for a water heater installation near me in **********, and got a call from ARS/Rescue Rooter ************* Conditioning of **********. Asked why they were calling from so far away, ***** assured me they have techs all over. On the scheduled day, I received a message the tech was on his way and would arrive in ***** minutes. 90 minutes later and 2 calls to their dispatcher later, I called ***** back and she actually laughed when she told me they sent a tech from ** in *********, they messa... read more

Charles M 

on BBB

3 years ago

Very knowledgeable And thorough examination of the unit. Very courteous 

Grace C. 

on BBB

3 years ago

The technician was very kind and helpful and helped me advocate for the best service possible. HOWEVER, the company quoted me $552 dollars for a capacitor- something we got for $20 dollars. I felt completely take advantage of- just because it was hot and I was desperate for a fix due to having small babies in my home, this company had the audacity to upcharge me hundreds of dollars. In all, they quoted me over ***** dollars. I ended up getting my AC fixed for $125 elsewhere. I have lost all faith in this big company. 

Srinivasan N 

on BBB

3 years ago

5 years ago ARS installed my ** and Heating units. While they have been good in servicing my **/HU, now they have failed completely. One of the ** units was not working, and under my 10 year warranty for parts and labor, they came and inspected my **. It needs an evaporator coil. 5 weeks have gone by and all I am getting is the run around. No manager or QA expert has called me, and they keep telling me that they will escalate it. All lies. I am ****** off. Exceptional service, It is not. Very disappointed. I can't believe th... read more

W. L 

on BBB

3 years ago

So thankful for ****** who serviced our A/C. He was very professional and knowledgeable. He assessed our situation and explained and answered questions we had. He completed the job and now we have our units up and running. ?? 

Janet J. 

on BBB

3 years ago

Ok they were supposed to be here today & no one showed up. It's *********** in my house .I'm not happy 

Yi S 

on BBB

3 years ago

Stay away from this company. Ive literally never written a review for anything, but these people have been so dishonest that I feel like I should write this. They installed an AC in my house that was defective. For two years, I asked them to fix it. Every month when I went to change my filters there was water on them. Every time I got someone to come to my house they told me that that was normal condensation, it wasnt until I called Carrier and a second AC company that they told me to call them back. The manager then proceed... read more

Tammy R. 

on BBB

3 years ago

My elderly parents had a compressor replaced in 2015 and then in 2019 the furnace had to be replaced. We have had to call numerous times about both not working properly and every winter we have to have them come out to switch the air to heat and vice versa in the summer switch it from heat to air. We were told this is a normal thing and only their technicians can do it. In November we had to call them out 5 times and the heat still did not work properly after having 4 different technicians come out. They each stated it was w... read more

Mitch P 

on BBB

3 years ago

SCAM!!!!!!!! BAIT & SWITCH PRICING........On their Advertisement website it said $69 for drain clearing. I received a call to schedule an appointment. I confirmed the cost would be $69 to clear the vanity sink drain line. I explained the situation. They missed the appointment and called 30 minutes later stating they needed to reschedule to the following day at the same time. The following day they missed the appointment again and advised they would be there in 45 minutes / 2 hours later they arrived. The plumber said it woul... read more