Columbus Worthington Air

Jackie M 

on BBB

3 years ago

************** was professional, knowledgeable and timely. He did our bi-annual check for our HVAC unit with no problems found. He did have a couple of suggestions to better our our quality, which we declined. 

Albert O. 

on BBB

3 years ago

On 4 Jul 22, my ** stopped working. Because my system was still under a 10 year warranty (purchased in Jan 2013), I called ARS/Rescue Rooter. I was told $109 was the fee for the house call. After looking at the system, the tech told me my fan motor was bad and the labor price was $709. When I reminded him the system was still under warranty, he told me that it would take a long time to install it and he had to order it. I paid it. About 2 weeks later, another tech arrives to install the fan motor. He installs the motor but t... read more

Charles T 

on BBB

3 years ago

My technician, **************, was excellent. Very professional and friendly. Diagnosed the problem and made adjustments. Very reasonable cost. Called for appointment yesterday morning and requested a 2 pm appointment and ***** arrived promptly. He used house booties and, I was impressed at the value of his service. 

Chris C 

on BBB

3 years ago

Ars as a whole is a GREAT COMPANY both as a customer and employee for the most part from what I have heard EXCEPT there is one issue with a female employee at the ********* location who likes to flirt, be ****** friendly with one male co-worker specifically and is non professional in some of the messages she sends. I have friends who work in *******, know a few people vaguely at ********* and a few other locations. The ONLY reason they are getting a 3 ?? review is because of her and how she thinks a wedding band apparently i... read more

Joy S 

on BBB

3 years ago

****** was very courteous and informative. He answered all of my questions with patience. 

M A. 

on BBB

3 years ago

I requested to have a quote on July 15, 2022 for a water heater and a possible leak in my washroom. The technician Dolor ***** stated I needed a new water heater. I told him to please replace the water heater & check the washroom due to a possible leak problem. Dolor ***** said that another technician would be by in two hours to replace the water heater and check for leaks. This was at 9:00 am time frame. I waited until about 4:00 pm still no plumber. The technician finally came by about 4:45 pm & replaced the water heater, ... read more

Helina M 

on BBB

3 years ago

About a month ago my ** started to fail, and the part I had warranty for was not available and could take 5 plus months to get. We ended up getting a whole new ** unit with ARS. When the salesperson was working out the details with us, he said we would get our new ** the next day and after we completed the paperwork, that date changed to 5 days later which should have been a signal. They have a whole bunch of guarantees, and they make it seem like a great company to get your ** from. The first day they came to install my ** ... read more

Stacia M 

on BBB

3 years ago

This is the worst company. I am switching after several years. Company only cares about making money. The left hand doesnt know what the right is doing. If you ask to speak to a supervisor, you are told none are available . THE WORST 

Sheri S 

on BBB

3 years ago

Conway came after 6 pm in 96 degree weather when another company did not show. ********* was so kind and professional. He had my a/c blasting out in no time. I will never use another company.