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Club Car Wash
- Automotive
- San Antonio, TX
About this business
Providing the best car wash service in the Central United States, Club Car Wash offers a full menu of wash options for a variety of customers. Our menu of washes includes the Rookie Wash, VIP Wash, Elite Wash and the MVP Wash. Club Car Wash also offers each of these washes in a comprehensive list of monthly packages. These packages vary in price, allowing the customer to save monthly through membership. About Club Car Wash Founded as Tiger Express Car Wash in 2006, the company rebranded to Club Car Wash in 2019. Currently op... read more
Location details
11846 Potranco Rd, San Antonio, TX, 78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
I got a 3 month deal which I thought was a trial. Turns out the fourth month was full charge and they will not refund it. I was not told this up front nor was given any paper work. Normally I would not take a deal where had to cancel had a specific time. Plus the car wash is lousy. Doesn't rinse completely and the dryer is useless too.
Business response:
Thank you for reaching out, I apologize your experience was less than satisfactory. The signed agreement that was obtained when you started your 3 month promotion provided the recharge date, rate, and how to cancel in the event you chose to discontinue. Should you have additional concerns, please don't hesitate to reach out to our office. Thank you,Club Car Wash
I was in a line for almost 30 minutes and when I past for the machine it didnt work and I had to wait 10 minutes more. The manager didnt explain me what happened?
Business response:
Thank you for reaching out, I apologize your experience was less than satisfactory. We will look further into this situation. Should you wish to further discuss, don't hesitate to reach out to our office. Thank you for being a valued Club Car Wash customer. Thank you, Club Car Wash
I went in the morning of February 2nd being today due to the fact I seen that last month I was build on the 4th. I was leaving the ***************** and could no longer use the membership and canceled my monthly membership. When I looked at my bank statement I see that I was billed $40. When I called corporate they said that it's non-refundable and that the billing day was on the same day that I canceled. I've been a loyal customer for over a year but I will never go back. Very shady business practices
Business response:
Thank you for reaching out, I apologize you were less than satisfied and would be happy to look further into this for you. Our Call Center Management team will reach out within the next 24 hours by phone. Thank you, Club Car Wash
Got a punctured tire from a chunk of metal in their vacuum area. Nothing done to reimburse. File claim. Claim was disregarded.
Business response:
Thank you for reaching out, I apologize for any inconvenience however, as discussed by phone we are unable to assist due to the following: This claim was filed 5 days later and we have no way to prove this in fact came from our location. Upon review of this claim we noticed no signs of metal in the tire in question on entry or exit. Once the wash and vacuum services were utilized the vehicle left the lot without incident. Again, I apologize you disagree with our determination but want to ensure you, we take all claims very s... read more
Ive been a loyal customer of Club Car Wash for years, with various vehicles I have owned. I recently went through the car wash and as I was drying off my vehicle, I noticed the ******** grille emblem was missing. I emailed Club Car Washs customer service and was instructed on what to do in order to file a claim. I filed a claim with the manager at the Providence location (very nice and personable young man by the way) and he informed me of what to expect. I received a call and email from Club Car Wash stating that my claim w... read more
Business response:
Thank you for reaching out, I apologize you were less than satisfied with the determination regarding your claim however, we can not assist when there is obvious pre-existing damage. Please know we take all concerns very seriously and thoroughly investigate each one. Should you wish to further discuss, don't hesitate to reach out to our office. Thank you, Club Car Wash
pathetic customer service. brand new car off the lot, next day brought it through the wash which scratched the car and left swirl marks throughout it. they denied my claim after i went back in and had them take pictures saying it COULDNT have been the car wash. they said the scratches arent like the scratches a car wash would do even though i have before and afters. this car is one day old with less than 100 miles. if you ****** car wash scratches you will find very similar scratches to this car. if this car cant get an acce... read more
Business response:
Thank you for reaching out however, I am unable to find any claim under your name or email address. I would be happy to look further into this for you if you could confirm your information that was provided at the time the claim was submitted. Please know we take all claims very seriously and throughly look into each one. Thank you, Club Car Wash
I went to this car wash weekly, the teenage kids spraying down vehicles before you enter the car wash put their pressure hose too close to my vehicle and peeled off my paint. They will not provide me any photos or video footage that theyre basing their judgement from, stating that they didnt damage my vehicle. I filed a claim and they are denying it because they claim there was pre existing damage to the paint under my grille but there is no paint damage anywhere except for the grille after they sprayed it with a high pressu... read more
Business response:
Thank you for reaching out. After review of your claim I stand by the determination as there was a pre-existing paint condition on entry. We would be more than happy to provide you with the screen shot of the damage we are referring to for your review. Please know that we take all claims seriously as our top priority is customer satisfaction and safety. Should you wish to further discuss, don't hesitate to reach out to our office. Thank you,Club Car Wash
Horrible customer service. The car wash stopped mid wash causing the arms to drop relating in obvious scratches on my vehicle. There was no management present at the time. One of the other employees started a claim but did not submit the claim. After a few days realizing there was never a claim filed, I had to take more time out of my week and go back to the wash and file an actual claim. When I finally heard back from the claim department I received a form letter that just about everyone receives and you can find various ve... read more
Business response:
Thank you for reaching out. I'm not able to find any claim with your name so that I can further investigate. Could you please provide a contact number so I can look you up by that number or reach out to further discuss? We value our customers and pride ourselves on customer satisfaction. We look forward to hearing back from you.Thank you,Club Car Wash
I cancelled my car was service 3 months ago and they can check the record to see if I came back in or not but they kept charging me. They did not give any receipt when the employee told me that it was cancelled. When I called to ask for removal, they said they can't do anything because they do not have a printed cancellation receipt. There is a new person there everytime you go there. Club car wash are thieves and would recommend anyone get the monthly pass. They are out there to make money and not service anyone.
Business response:
Thank you for reaching out. I have further looked into your membership concern and see where you called in regarding your cancellation on 09-12-22. The representative tried to discuss your membership with you in which you disconnected the call. We do have a couple options for you and would be happy to discuss those should you give us a chance. We value our customers and pride ourselves on customer satisfaction. Thank you,Club Car Wash
Frequently asked questions about Club Car Wash
How is Club Car Wash rated?
Club Car Wash has a 4.4 star rating with 1,308 reviews.
When is Club Car Wash open?
Club Car Wash is closed now. It will open at 7:00 a.m.
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