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Club Car Wash
- Automotive
- San Antonio, TX
About this business
Providing the best car wash service in the Central United States, Club Car Wash offers a full menu of wash options for a variety of customers. Our menu of washes includes the Rookie Wash, VIP Wash, Elite Wash and the MVP Wash. Club Car Wash also offers each of these washes in a comprehensive list of monthly packages. These packages vary in price, allowing the customer to save monthly through membership. About Club Car Wash Founded as Tiger Express Car Wash in 2006, the company rebranded to Club Car Wash in 2019. Currently op... read more
Location details
11846 Potranco Rd, San Antonio, TX, 78253, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
I have a similar problem as some of the others who have complained. I went for a carwash and was "upsold" for a 30-day special. The special was $10 for unlimited washes for 30 days. I was then told that I could cancel my membership "any time on or before the renewal date." So, I waited until the last day because I was going to wash my truck and cancel my membership on the same day. Much to my surprise, I was charged THAT MORNING. I e-mail the company and was told that refunds are "against company policy." REALLY? I replied a... read more
Business response:
Thank you for reaching out. I apologize for any inconvenience however, we do request 7 day notice so that we can make sure your account is cancelled upon request without further charges. This is on the agreement that is signed when starting the membership. You most certainly can continue to wash even after you cancel for the remaining month that is paid for or we may be able to assist in another way. Please feel free to reach out to our office to further discuss. Thank you,Club Car Wash
I wanted to cancel my Club Car wash membership but did not know what day it would recharge. Today August 18 2022 it recharged for *****. I called to cancel and ask for a refund. They told me they would not refund me the money that they needed 7 days notice to cancel. I was not aware of this since when I was sold the membership by the young lady at the entrance this was not mentioned. I asked to speak to a manager and was told there was no one there at the office and the manager did not have a phone. Finally I was connected t... read more
Business response:
I apologize for any inconvenience however, 7 days is required for all cancellations which was on the agreement that was signed when the membership was started. We try to accommodate late cancellations by offering the month on a gift card to use at a later time. I would be happy to further discuss any additional concerns should you wish to reach out to our office. Thank you,Club Car Wash
So now I am viewing my card ending in 1260 and instead of the person refunding my 5 dollars they charged ANOTHER 5 dollars to my card so now I have a 32 dollar charge that I NEVER AUTHORIZED along with ANOTHER 5 DOLLAR CHARGE against my credit card. I am disappointed and disgusted with the customer service. I authorized a carwash of VIP FOR 27 DOLLARS and a ROOKIE carwash for 20 DOLLARS ,WHY club carwash decided to charge 32 dollars and then to fix the mistake by charging me another 5 dollars is beyond bad customer service I... read more
Business response:
Thank you for reaching out. I'm glad we were able to further assist you by phone this morning to address your concerns with your account. I apologize for any inconvenience and appreciate your patience as we worked through your concerns. Please don't hesitate to reach out with any further questions or concerns. Thank you for being a valued customer of Club Car Wash.
Unethical. I cant believe they are having emoloyees stand outside in over 100 degree weather for an 8 hour shift. They car wash bay has to be over 100 degrees there is zero air flow. One of the poor kids was white pasty and didnt look good. They are setting them selves up for a lawsuit. Unbelievable. I tried to call to let someone know a kid looked ill. The only number you can call is a corporate number and it has been busy for over 30 minutes. I cant remember the last time I heard a busy signal. Get with it club car wash!
Business response:
Thank you for reaching out. We make sure our employees are following safety protocols as keeping our staff and facility safe is among our highest priorities. I apologize you weren't able to reach anyone and will look further into this concern.
Rude manager at ****** Thu, Jul 28 at 5:02 PM I would like to make you aware of a interaction I had to today with a ************************** who identified him self as the Manager.His behavior towards a issue I was trying to understand was unacceptable and un professional and he was down right attempting to push my buttons towards a not so civilized event with his immature choice of words and body language. *************** did not represent ''Club Carwash'' in a positive nature in any manner After discussing the issue ****... read more
Business response:
Thank you for reaching out. I apologize for any negative experience you had and would be willing to further discuss. Please feel free to reach out to our ***************** ************.Thank you,Club Car Wash
Just bought my brand new 2022 Mustang and had a membership less than 1 week and went to multiple locations throughout *******, ******. There drive through car wash caused damage on the rear right fender and every single time I went through the wash I had to hand wash the car afterwards because it left oil spots all over my vehicle and had to scrub very hard for a minute or so on each spot it made, spent an additional 45 minutes cleaning after going through an "express car wash". I've never had such a terrible experience with... read more
Business response:
Thank you for reaching out. I see the locations provided a few different wash plans to try however, you weren't pleased. Unfortunately, due to the amount of times you continued to wash we are unable to do a refund but you are more than welcome to wash for the remaining of your monthly membership. Should you wish to further discuss, don't hesitate to reach out to our office. Thank you,Club Car Wash
I went to get my 2018 Toyota Camry washed here like I have several times on *********** on 06/24/2022. After leaving the wash and drying my car off, I noticed a big chunk of paint missing off my right rear bumper, dent, and scratches on my tail lights and hood. I immediately contacted the manager, took my info. I got a call today, 06/27 stating that they reviewed their cameras and the damage wasn't theirs. I informed them, IN THE PHOTOS THEY SENT ME that the damage was not on my car entering the wash. After a not so nice exc... read more
Business response:
After further reviewing your claim it was discovered the vehicle most certainly entered our location with pre-existing damage which is why the pictures that are time stamped were provided to you. This was discussed with the Claims Specialist who was handling your claim and you are correct, the call was disconnected due to use of demeaning and foul language which was requested to cease. I would be happy to further discuss should you wish to reach out to our corporate office. Thank you,Club Car Wash
I have been washing my car at Club CarWash every weekend for the past two months. I now have dull and permanently-spotted metal on the roof of my little BMW. I went through the process of filing a claim only to be told there is nothing they can do about it. I also have scratches on the sides of my car. I’m not even going to bother with a claim on those. I want to point out that the kids who work at my location are very friendly. Looking through all the other complaints, there is a pattern of CCW not taking responsibility for... read more
Business response:
I'm sorry you don't agree with the determination however, as stated above this was reported to be noticed over a period of time, and due to this, it's hard to determine the cause of this concern. We carefully look into any claim submitted but do require they be submitted within a ********************************* concern. Should you wish to further discuss, please feel free to reach out to our corporate office. Thanks,Club Car Wash
I WAS a car club member! NEVER AGAIN! I now have scratches up my hood and on the top of my 2016 denali that can only be fixed by repainting. I filed a claim at the club and was told by a car club employee he knew exactly what had happened! He has seen it before!!!!!! For the claims department to deny responsibility!!!!!!!! Its one thing for accidents to happen but for a company to attempt to deny fault when its clear what happen and your employees to admit fault is just a shame. Bad business especially for a small town!!!
Business response:
Thank you for reaching out. After further investigation I noticed several of the markings on the vehicle prior to entry. I would happy to further discuss should you wish to reach out to our ***************** *********************. Thank you,Club Car Wash
Frequently asked questions about Club Car Wash
How is Club Car Wash rated?
Club Car Wash has a 4.4 star rating with 1,308 reviews.
When is Club Car Wash open?
Club Car Wash is closed now. It will open at 7:00 a.m.
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