Club Car Wash

Rory S 

on BBB

3 years ago

My wife and I have used club car wash in mult. locations for about 2 yrs off and on with different membership levels. My wife tried there upgraded package for the special of $10 a month that later turned to 40 when the special ran out. She tried to contact them by phone twice the week before it was taken out of the account with no success. I woke up and seen it was taken out and call first thing when I woke up. To be told there was nothing they can do once it was taken out and was told " we should have been better with our f... read more

Johnna H. 

on BBB

3 years ago

As per several other reviews, my mirror was clearly damaged after going through their wash. I went through their ridiculous damage claims process only to be told it isnt consistent w their equipment and it would of happened to every other vehicle. They didnt provide me any video proof although their wash is filled with cameras so I know they have it. Their claims people refused to respond to my questions or requests for proof. This company is ** wondering if they have ever approved a damage claim? If anyone out there wants t... read more

Nicole C 

on BBB

3 years ago

This place has the worst customer service ever! If youre thinking of getting a membership here I would think again. I purchased a membership back in February that was on special for $10 a month for the first three months and then it went up to $40 every month there after. I was told by the associate if I cancel by May 8th I would be all good. I called on May 7th to their customer service line to cancel and was told there policy is you have to call 7 days prior to the day it processes. I told her that was not what I was told ... read more

Lisa Z. 

on BBB

3 years ago

The car wash themselves are wonderful and the kids that work there are great! However when you are over charged or the did not remove one of your vehicles that lost a transmission and has been in Effingham for over three months and they keep charging you saying Im getting car washes and gave me dates that are impossible. I tried to explain that I canceled that vehicle and I only have my 2012 Prius on membership. They told me there was nothing they could do and they dont give out refunds then she told me its like a workout gy... read more

scotteg 

on BBB

3 years ago

Negligence by the staff at Club Car Wash caused damage to my brand new vehicle. The employees at this location always try to get you to pull up too close to the vehicle in front of you. It's a game to them. They keep waving you forward and if you refuse they wave even more aggressively. They did this last week and even though I refused to get too close the vehicle in front of me, the vehicle behind me hit me. I filed a report on their iPad and the supervisor changed my statement before submitting and removed that the other e... read more

Kathy K. 

on BBB

3 years ago

Club Carwash sounds like a great idea pay $10 a month for the first 3 months and then pay $40 or less for as long as you want for as many carwashes as you want each month. However, the reality is that when you sign up they tell you to be sure to contact the toll free number to cancel or change your package by the 4th charge. Well, the charge dates are inconsistent so I did not know that my 4th date was charging and was charged $40. I called customer service to cancel on 3/38/22 and thought my membership was canceled. On 3/25... read more

Brittney s 

on BBB

3 years ago

No Stars given here. I went through club carwash a month ago and came out with a Crack and the bird poo still on my windshield. Been trying to contact them. They lied and said both the general manager and Manger quit. So I finally made a point that if I do not get contacted in a few days I will file a law suit. All the sudden 10 mins I get a call. Ended up being the owners wife. She told me she watched 2 hours of footage and my car never went through. Uhhh how is there a damage report at that time. Then her answer well if th... read more

Darrell T 

on BBB

3 years ago

My wife and I bought the membership and just bought a new vehicle. Not even 2 weeks old and on my 3rd trip there a kid damaged my vehicle by striking my car with a wand during the prewash. The manager filed a claim. The corporate office sent email saying after careful investigation the damage didn't happen from their Carwash. Of course it didn't, it happened when my car was struck by the kid. I sent several messages asking them to watch the video footage, but they refuse to contact me. Another company for the money and not t... read more

Gaye H 

on BBB

3 years ago

Antenna fin was broken off , when my car went through the drying blower. The repair cost was 660.00$. I filed an accident report to Club Car Wash. They did call, but only to tell me the have a sign saying they are not responsible for any damages to your car and then offered me free car washes. NO Thanks! I dont see how a sign can admonish them from any responsibilities. I did nothing to cause the damage, I followed all of their guidelines. I should have been able to expect for my car to not have the antenna fin broke off the... read more