Club Car Wash

Tracy S 

on BBB

2 years ago

Purchase the car wash for $40.00 a month, they came back and charged our debit card 2 more times in the same month. Called and spoke with customer service and they told me that the supervisor had done the credit for $80.00 on the debit card and should see it on the bank account in 2-3 business day's. Well it has been 6 business days and still no credit has been issued. I called them again today and spoke with customer service to find out about the credit and the response was this: I have talked to my supervisor and she said ... read more

E. P. 

on BBB

2 years ago

Wheres the class action against Club car wash, I have $830 worth of damages, they told me it couldnt have happened there because they say damages arent consistent with their car wash 

Leslie B 

on BBB

2 years ago

I have several complaints but I will start with the RUDE so called customer service representative named *** who is not doing her job. Not only did she hang up on me while I was disputing charges but then she refused to let me speak to the manager or supervisor, would not give her employee Id when asked for by the customer and had the nastiest disposition on the phone that this person representing this company proves all too well why I will never use this service or carwash again. The wash is a death trap and an add to botto... read more

Andrew N 

on BBB

2 years ago

Beware of poor and potentially fraudulent business practices! Beware - this 'club' isn't worth your time or money. Ive had my newer Tesla and older ******** with memberships there for some time now until recently. They scratched my Tesla, botched my multiple cancelation requests for it, and continued to bill me for both my vehicles. To add insult to injury, they inexplicably terminated my paid ********' subscription after I was forced to seek my refund on my extra and separate recurring Tesla charge through my credit card co... read more

Emily B 

on BBB

2 years ago

I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of ********************** Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days.That has not happened. I have called multiple times and... read more

Shauna C 

on BBB

2 years ago

Absolutely horrendous customer service. I tried cancelling my membership over a week before prior to the next billing cycle and YOUR APP sent error messages. I went into the physical location at my earliest convenience after that and they told me it was cancelled. The next day, I was charged $40. I then went back again to the physical location and they told me that it was not cancelled, that they canceled it now but I would have to call your customer service number to get refunded. I called customer service and spoke to a fe... read more

Karla R 

on BBB

2 years ago

It's been a month now and this company still refuses to make it right about breaking my window. The wash on Broadway not only broke the window, ripped off my wiper blade, manager did nothing while staff laughed (got it on camera), but also didn't even get my car clean. I tried emailing the company and big surprise, nothing was still done. I have had to pay $400 to replace a window THEY broke and nothing has been done. I have been sharing the experience as much as I can and found a ton of people who had things on their car br... read more

Shambreeshia M 

on BBB

2 years ago

Not only did it take them almost a month to contact me regarding my claim after I submitted it, they refused to take responsibility for their equipment chipping the clear coat off of my vehicle stating the markings werent consistent with the equipment or products they use when I contacted them asking for videos of my vehicle entering and leaving the tunnel the day the damage was done, I was told theyre unable to provide me with them. Club car wash is the absolute worst and doesnt care to try to make fair resolutions to their... read more

Tamara J 

on BBB

2 years ago

I was mislead on a deal and charged for a membership. When I called and asked to be refunded the charge they refused. I will never recommend this car wash to anyone. Or do business with them again!