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Clayton Homes
- Mobile Home Dealers
- Rock Hill, SC
About this business
Visit Clayton Homes in Rock Hill, SC and browse our Modular Homes and Mobile Homes for sale. Create your Dream Home with our customizable features. Stop by today and tour our homes on display.
Location details
1044 North Anderson Road, Rock Hill, SC, 29730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
âšï¸Beware! The homes have only a one year warranty and after that expires, it's up to owners to fix, even if it is a factory defect. They left a huge hole for the pipes under my shower open allowing for a mice infestation that cost me a loss of thousands of dollars of my property and the loss of personal items I cannot replace. They are refusing to do anything about it because I have passed the one year warranty. Don't waste your money!
Business response:
Kimberly, we appreciate you reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of your concerns. However, your home is over 10 years old. We did not hear of any concerns from you until recently. Our system only keeps records of customers going back 7 years. Unfortunately we are unable to assist you with any requests. Our homes carry a one-year manufacturer's warranty, and we provide a homeowner's manual to our customers that details ways... read more
Absolutely horrible. Yes, their prices are lower than anywhere else locally but it's not worth it. They drag their feet. I mean they DRAAGG every single step of the home buying process out. I closed on my mobile home in December 2020 and it is August 2021 and I am still not living in my home. They took 2 months just to 'file paperwork' with my lender. They took 2 to 3 more months to build my home. They took another 2 months to move it. And it looks like it will be another 2 months before they finish giving me my hook ups and... read more
If I could give them a zero stars I would. DO NOT WASTE YOUR TIME HERE. my wife and I waited 6 weeks for our home to come in then now at the last minute before our closing in three days they cancel on us because I asked for transparency and honesty in the setup process and timeframe. I was told because I have questioned them that they don't feel they can make me happy as a client and they are not going forward with our home loan process. So unless your fine with signing an open ended contract that their not given a timeframe... read more
Business response:
Hello George, thank you for reaching out and taking the time to share your experience. Clayton Homes strives to provide a world-class customer experience from the beginning of the sale until after purchase and beyond. Our retail location that you worked with felt that they were unable to meet your timeline expectations and therefore made the decision that we may not be the best fit for your home buying needs. This was after there was a signed agreement regarding time frames from all parties. We wish you and your family all t... read more
If I could give 0 stars I would. The purchase portion was fantastic, they helped me find financing and helped me pick out the trailer and dealt with my "not knowing what I wanted and second guessing myself." But that brings us to the setup and delivery. it was agreed upon that freedom homes would add to my loan the clearing of the land, driveway and septic setups. The contractor delayed over and over again the work on the land and when he finally did come down to clear he only devoted 1 day for work. Due to this, the trailer... read more
Last year in March my husband and I applied to purchase some land with a Mortgage Company. But after 6 weeks, they informed us that our pre-approval was incorrect and our debt to income was off by 3% for their requirements. This was incorrect but at this point we were in a hurry to purchase, as the owners of the property were in a time crunch to sell. So we weighed our options and decided to go with a land/home package from Clayton Mobile Homes. We started the inquiry via Facebook Marketplace, as some of the repossessed home... read more
Business response:
Hi Emily, thank you for reaching out and sharing your purchase experience with Clayton Homes. Customer experience is of the upmost importance to us, and we take this feedback very seriously. The retail location you purchased from was notified of the A/C not working and the retail location reached out to the manufacturer who immediately went and serviced the system. As a courtesy, they also installed a new septic tank as you were informed the existing one was faulty. We have not been informed of any issues past this, and and ... read more
I have been waiting months in a home to be built in the Clayton manufacturing facility in Albany Oregon. I have a contract, I have a permit to plane the home, they have $40,000.00 of my money. I have been told the home would be delivered 3 times. Low and behold, they have not even started building it yet. They claim the drafting and engineering has still not been completed. I thought these people did this for a living? I am absolutely unhappy/disgusted by the situation. Albany Oregon facility that manufactures Golden west sh... read more
Business response:
Hi James, thank you for reaching out and sharing this feedback with us. Customer experience is of the upmost importance to us, and we take your concerns very seriously. We will be reaching out to your for more information in order to best assist. We look forward to speaking with you.
My 1.5 yr old home came with electrical issues and hidden junction boxes but the company seems to think its just normal use of the home. Lights that are flickering, lights that are half on and the switch is off. Whole bedroom without electricity and no tripped breakers. Two months of dealing with these issues. Hidden junction box. This company has put my family in danger and thinks that all these problems are just normal wear and tear of a home. Normal wear and tear is my fridge not working a fire risk from the factory is no... read more
Business response:
We are sorry to hear about the issues you are having with your home. We have emailed the Home Center and Home Building Facility on your behalf, they should be reaching out to schedule the repair. If you do not hear from them within 24 -48 hours please let us know.
Honestly, we could not be more disappointed with clayton homes or barboursville wv. It's not an option to leave zero stars- 1 is the lowest and still too good. Our home was delivered to Clayton's lot in November of last year, and not sat on our property until March of this year. Here it is, the middle of June and it is still not ready to move into. The contractors have been an absolute nightmare, ie; leaving cracked catwalk blocks in the support of our home, arguing over gas lines, damaging the trim inside our home, having... read more
Business response:
Hello Tina, thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. So that we may locate your records, can you please email us your contact information, location of purchase, your home's serial number (usually located underneath the kitchen sink) and any details you'd like us to be aware of specifically? We'd like to loop in the appropriate parties here at the home office for support. Thanks again for bringing this matter our attention and we look f... read more
We are very unhappy with Clayton Homes. We bought our home October of 2017 We didn't move into until Thanksgiving of 2017. We went a year in our master bedroom not knowing that inside the wall behind the shower a pipe was leaking. The Clayton's home in Lexington SC came out to look at the problem. They found that when the home was being built at the manufacturer they never screwed the nut in at the shower head. Well we had mold everywhere inside the wall and inside our closet. They fixed all that issue and we thought they ch... read more
Business response:
Hi Kristy, thank you for reaching out and sharing your concerns with us. Customer experience is of the upmost importance to us, and we take your feedback very seriously. We have record that you spoke with our customer advocacy team back in December, but we have not heard of any issues since. Please contact our team if you have further concerns at customeradvocacy@claytonhomes.com.
Frequently asked questions about Clayton Homes
How is Clayton Homes rated?
Clayton Homes has a 2.6 star rating with 340 reviews.
When is Clayton Homes open?
Clayton Homes is open now. It will close at 6:00 p.m.
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