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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a home from Clayton Homes of Asheboro, NC, during the second week of April, 2023. I had expressed to my salesperson that I had reservations about Clayton because of my in-law’s 12 month wait on their home. I was assured that this wouldn’t happen this year. Said that during 2020 they had problems but that wasn’t an issue now. The sales people knew I was selling my home and would be paying cash for my mobile home. My own home sold fast! But I was told when we closed that they didn’t know, and couldn’t tell me an exac... read more
Business response:
Hi Sylvia, thank you for reaching out to Clayton Homes. We strive to provide a world-class experience for our customers, and we're sorry to hear about your frustrations. Wait times can vary due to numerous factors, and unfortunately, we are unable to provide a specific time frame due to external factors and the availability of homes. We understand that this can be frustrating, and if you have any further questions or concerns, please reach out to your local retailer. If you require immediate assistance or would like to file ... read more
Absolutely amazing group of people at the Clayton homes in Harriman!!!! I will most certainly recommend them to everyone that I know!!
Business response:
Thank you so much for sharing your wonderful experience!
Bought our home maybe 7 mo ths ago and we have had issue after issue and the north charleston office where we got our home has not been so great on fixing the issues.. they have sent worthless contractors along with salesman to do repairs and nothing is being resolved on top of more serious issues coming up almost weekly..not sure what to do from here as I was told not long ago my warranty was almost up but nothing has been fixed that I've been reporting on top of more issues I'm noticing tonight as I got home from work
Business response:
Hi Brian, thank you for reaching out. Our Warranty Tech was there and completed every service item requested prior to the warranty expiring, except for the light fixture (which he has ordered.) Our Service Tech will replace the light fixture as soon as possible. He was out sick yesterday and will be catching up on warranty items this week and next week. Our retailer has placed the request on his desk to schedule when he gets off of the job site today. We recommended to turn any remaining items in with your Home Warranty.
I just bought my home in September, 2022, after moving in, On Thanksgiving day, I noticed the living room vinyl floor and my sons bedroom floor were bad, Has tears, Wavy vinyl floor that we trip over, Not to mention my son is disabled with a movement disable and the nails Coming up in his bedroom makes him trip and fall. Every window and door in the home is off square, They ordered all new ones and came Out to replace One of the windows and quit, Because the hole for the window is an inch off square and they can’t set it rig... read more
Business response:
Hi Patty, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class experience. We're sorry to hear of these frustrations. We have a walk through scheduled on September 1st to meet with you and discuss scheduling and get an idea of the work to be done and parts needed. We look forward to speaking with you.
I just bought my home in September, 2022, after moving in, On Thanksgiving day, I noticed the living room vinyl floor and my sons bedroom floor were bad, Has tears, Wavy vinyl floor that we trip over, Not to mention my son is disabled with a movement disable and the nails Coming up in his bedroom makes him trip and fall. Every window and door in the home is off square, They ordered all new ones and came Out to replace One of the windows and quit, Because the hole for the window is an inch off square and they can’t set it rig... read more
Business response:
Hi Patty, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class experience. We're sorry to hear of these frustrations. We have a walk through scheduled on September 1st to meet with you and discuss scheduling and get an idea of the work to be done and parts needed. We look forward to speaking with you.
Clayton mobile home charged us setup fees,when grand oaks at liberty Hill tx pays for the setup Set cost us 11,258 more for the mobile home.. that money goes towards the sales man commission Buyer beware call the park and ask questions Tell the sales he can not charge you for setup that you talked to the park Get it writing
Business response:
Hi Altman, thank you for reaching out to Clayton Homes. We're sorry to hear of these frustrations and would like to assist. We are not finding an immediate record. Please contact our customer advocacy team at *************2 so that we can look into the matter.
They make their trailers out of cheap things and charge way too much. I keep finding their damage they did to my house 3 years later. And there is nothing they can do .
Business response:
Hi Nicole, thank you for sharing your feedback with us. Clayton Homes strives to provide world-class customer service with quality-built homes. We are sorry to hear of your frustrations regarding your home. We would need more information to look into this matter. Our homes provide a one-year manufacturer's warranty in where we address any concerns related to delivery and setup. Please contact us at customeradvocacy@claytonhomes.com with more information.
Clayton homes is a 0. It's been 4 weeks still waiting on deposit
My wife and I started the process of purchasing a new home in march. Clayton of Rogersville TN. told us to pay a $1000 dollar deposit to have our home ordered and the manufacturing process would start! well after a month the home had still not been put in the system for order, so finally the home was put in production! We was told it would be finished and set and we should be able to be moved in by the end of June. well here we are and it is the middle of August and we are still not in our home. during this time we went ahea... read more
Business response:
John, thank you for taking the time to share your feedback with Clayton Homes. We’re sorry to hear of your frustrations and would like all our customers to have a positive buying experience. The retail location you are working with has been in constant communication on the timeline of this building and setup process, and outside factors including temporary living and decision on the site location are out of our control when it comes to pushing the timeline. The contractors are working to get the site prepped for the home and... read more
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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