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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nick *******! Great guy to work with! Super nice and make sure you understand everything and Al’s ways there when questions were asked!!
Business response:
Thank you so much for sharing, Mercedes!
I would give this place 0 stars if I could. First of all, we haven't even got to move into our home that we purchased. Because all we do is get the run around from them when it comes to hooking up the utilities. They lie and they don't even know what the heck is going on with the utilies, that we signed a contract and made extra for them to take care of. They delay everything. The first week they came out to work on the house they only worked a total of 3 hrs max and then never come back after lunch. We are going on a month ... read more
Business response:
Hi Emilie, thank you for reaching out and sharing your concerns. We strive to provide excellent customer care and are working diligently to get you into the home. We have communicated with the electrician, and he has spoken with the power company, and they are telling him you will have power by the end of the week. As far as the water, you do have to set up your account. We cannot set up the account in your name for you. After that the plumber should be able to pull the permit but the water company kept telling us they neede... read more
Paid cash for our home a year ago. Still has problems that need fix. They have been here 2 York don’t show up till 12 and leave at 5. Waste of money.
Business response:
Hi *** ****, thank you for taking the time to share your experience. We strive to provide world-class service to our customers, and we are working diligently to resolve your concerns. We are currently in the process of getting our service techs back out to your home to repair the pipe again due to infestations.
Hi. We bought a three bedroom home from Clayton’s in Harriman, Tn in 2013. The salesman, Ben ******** was so great to work with us. He even showed up at the site the day the home was delivered and set up. Their guys did an excellent job of installing and securing the trailer to the concrete pad, that we’ve never had any issues, even though we get some hefty winds on the hill where we live. Now we are considering having the trailer moved to a lake lot. Ben still works for Clayton’s and he has been very helpful in connecting u... read more
Business response:
Thank you for taking the time to share your experience with us, Norma! We are so happy to hear that you had a wonderful experience!
Our mfg home came from Rutledge tn. It was built in 2020. We now have to get a new roof. Everytime the wind blew or there was a bad storm, it would blow shingles off. Clayton Homes sent out the customer care tech. He told my husband that they did not tar down from the apex to the third row down and that was what my husband needed to do. He said he had to do that on his home from clayton and it was common because the roofers who install the homes dont do it. BUYER BEWARE! Seriously! This is ridiculous! I know there was a law ... read more
Business response:
Hi Beverly, thank you for taking the time to reach out and share your experience with us. We're sorry to hear of the frustrations you've had with your roof. Please contact us at the home office at customeradvocacy@claytonhomes.com with your home's information so we can better look into this matter.
I'm new to Virginia and saw the sign advertisement on the side of the road. I like how the model homes looked so I decided to stop in. When I stopped in, I immediately asked do I need to schedule an appointment to tour the homes and learn more. I had to continuously ask for more information, a brochure or pamphlet, something. The lady that came out to greet me gave me the impression that she didn't want me there and even proceeded to tell me I would need $350k to purchase just 1 bedroom more model than the one advertised for... read more
Business response:
Hi Chanel, thank you for making us aware of the interaction you had at one of our retail locations. We're sorry to hear that you had this experience, and we will be looping in the appropriate management.
First off, it is 1 star only because you can't give 0. We bought our home from Clayton Homes of Troy, MO in 2021. Everything started off great with the salesperson, but soon went downhill when we had to deal with the person in charge of the location, Tim Donaldson. We were told that the home we were purchasing came with a screen door for the front, it just wasn't put on the model home. When our home arrived, no screen door. When we asked about it, we were told it didn't come with one, of course not what we were told when we ... read more
Business response:
Good afternoon Mr. ****** thank you for taking the time to reach out and share your experience with purchasing a Clayton Home. We're sorry to hear that you have been experiencing issues with service. Clayton provides a one-year manufacturer's warranty, which expired August 2022. You did purchase the extended warranty, however, and service requests will need to be directed through Home First. Please contact them at 1-800-804-9389.
I started working with a gentleman at Clayton Homes back in January 2023. (We were gonna meet this Friday May 26 ,2023 to finalize everything.) We had checked out several different mobile home dealers. We asked this gentleman if they matched prices. He said “Heck yeah, what are you looking at and where”. So we talked several times about the details. But because we were taking our time, making sure we were making the right decision because that’s a lot of money to be spending. We were also getting our financing together and g... read more
Business response:
Hi Linda, thanks for reaching out and sharing this with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear about this interaction, as it is not how we want our company and team members to be reflected. We would like to loop in the appropriate management. Please email us at customeradvocacy@claytonhomes.com with more information. Thank you and we look forward to hearing from you.
I second the majority of these complaints. After looking at our mobile home sit on our lot in pieces “because other structures were of higher priority” we’ve had nothing but issues ever since. Their service tech has come out numerous times and could only stay for a few hours because he couldn’t leave the office until 8 or sometimes 9 and had to be back before 5 “cause they didn’t want to pay overtime”. We have pebbles under the linoleum in several places, some have been fixed but others not, trim and wall strips are popping ... read more
Business response:
Hi Jessica, thank you for reaching out and sharing your experience with us. Clayton Homes strives to provide quality service and an excellent customer experience. We're sorry to hear of these frustrations, as our team did an on-site inspection with Mr. Gibbs and had four items pointed out to us that day, none of which are listed in this review. It has been recommended that a state complaint be filed in order to resolve these issues.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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