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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hi. We bought a three bedroom home from Clayton’s in Harriman, Tn in 2013. The salesman, Ben ******** was so great to work with us. He even showed up at the site the day the home was delivered and set up. Their guys did an excellent job of installing and securing the trailer to the concrete pad, that we’ve never had any issues, even though we get some hefty winds on the hill where we live. Now we are considering having the trailer moved to a lake lot. Ben still works for Clayton’s and he has been very helpful in connecting u... read more
Business response:
Thank you for taking the time to share your experience with us, Norma! We are so happy to hear that you had a wonderful experience!
Our mfg home came from Rutledge tn. It was built in 2020. We now have to get a new roof. Everytime the wind blew or there was a bad storm, it would blow shingles off. Clayton Homes sent out the customer care tech. He told my husband that they did not tar down from the apex to the third row down and that was what my husband needed to do. He said he had to do that on his home from clayton and it was common because the roofers who install the homes dont do it. BUYER BEWARE! Seriously! This is ridiculous! I know there was a law ... read more
Business response:
Hi Beverly, thank you for taking the time to reach out and share your experience with us. We're sorry to hear of the frustrations you've had with your roof. Please contact us at the home office at customeradvocacy@claytonhomes.com with your home's information so we can better look into this matter.
I'm new to Virginia and saw the sign advertisement on the side of the road. I like how the model homes looked so I decided to stop in. When I stopped in, I immediately asked do I need to schedule an appointment to tour the homes and learn more. I had to continuously ask for more information, a brochure or pamphlet, something. The lady that came out to greet me gave me the impression that she didn't want me there and even proceeded to tell me I would need $350k to purchase just 1 bedroom more model than the one advertised for... read more
Business response:
Hi Chanel, thank you for making us aware of the interaction you had at one of our retail locations. We're sorry to hear that you had this experience, and we will be looping in the appropriate management.
First off, it is 1 star only because you can't give 0. We bought our home from Clayton Homes of Troy, MO in 2021. Everything started off great with the salesperson, but soon went downhill when we had to deal with the person in charge of the location, Tim Donaldson. We were told that the home we were purchasing came with a screen door for the front, it just wasn't put on the model home. When our home arrived, no screen door. When we asked about it, we were told it didn't come with one, of course not what we were told when we ... read more
Business response:
Good afternoon Mr. ****** thank you for taking the time to reach out and share your experience with purchasing a Clayton Home. We're sorry to hear that you have been experiencing issues with service. Clayton provides a one-year manufacturer's warranty, which expired August 2022. You did purchase the extended warranty, however, and service requests will need to be directed through Home First. Please contact them at 1-800-804-9389.
I started working with a gentleman at Clayton Homes back in January 2023. (We were gonna meet this Friday May 26 ,2023 to finalize everything.) We had checked out several different mobile home dealers. We asked this gentleman if they matched prices. He said “Heck yeah, what are you looking at and where”. So we talked several times about the details. But because we were taking our time, making sure we were making the right decision because that’s a lot of money to be spending. We were also getting our financing together and g... read more
Business response:
Hi Linda, thanks for reaching out and sharing this with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear about this interaction, as it is not how we want our company and team members to be reflected. We would like to loop in the appropriate management. Please email us at customeradvocacy@claytonhomes.com with more information. Thank you and we look forward to hearing from you.
I second the majority of these complaints. After looking at our mobile home sit on our lot in pieces “because other structures were of higher priority” we’ve had nothing but issues ever since. Their service tech has come out numerous times and could only stay for a few hours because he couldn’t leave the office until 8 or sometimes 9 and had to be back before 5 “cause they didn’t want to pay overtime”. We have pebbles under the linoleum in several places, some have been fixed but others not, trim and wall strips are popping ... read more
Business response:
Hi Jessica, thank you for reaching out and sharing your experience with us. Clayton Homes strives to provide quality service and an excellent customer experience. We're sorry to hear of these frustrations, as our team did an on-site inspection with Mr. Gibbs and had four items pointed out to us that day, none of which are listed in this review. It has been recommended that a state complaint be filed in order to resolve these issues.
I bought a brand new 2022 home and when we received it and they placed 2018 appliances in our 2022 home and the refrigerator needed repairs. We were instructed to call the warranty dept on items that were supposed to be brand new. We have broken drawers in kitchen that we had them to repair several times, drawers still broken. We had to keep calling several times on the hot water heater that was leaking. It took several weeks to fix.
Business response:
Hi Denise, thank you for sharing this feedback. We strive to provide a world-class customer experience, and we're sorry of the frustrations you've had. We hope all of these issues have been resolved for you as we were able to work with the appliance manufacturer, and the cabinets were repaired as well.
Clayton sold us a newly constructed mobile home that still has a leaky back door, crooked front door, ac leaking in kitchen buckling floor boards, trim still popped off in places, interior walls separating from exterior walls, plug-ins that are crooked, bathroom cabinet doors that won't shut right. They have barely attempted to fix the issues. I would not recommend any of their products.
Business response:
Hi Dusty, thank you for reaching out and sharing your feedback with us. We strive to provide a world-class customer experience. We want to ensure that these concerns are addressed and resolved for you. We have serviced your home on 4/3/23, 10/18/22, 11/14/22, 9/2/22, 8/1/22, 7/20/22, and 7/14/22. The retail location will continue its service and continue to attempt contact to get this scheduled.
We have had problems from the very beginning! Our story is quite long, so I will try to make this has short as possible. Buying a home should be a pleasant experience. Ours definitely was not! We have purchased a home previously so we understood the process, ect. First go around we were treated respectfully and they did everything in the contract. This house purchase every time a worker would come to “fix” something they would either make it worse or break cause more problems with our house. We were told we had a 1 year warr... read more
Business response:
Thank you, Veronica, for sharing your experience with us. We are sorry to hear that the warranty service has not met your expectations. We were able to review the service history with the homes manufacturer and according to Giles there is no pending service they are aware of. Based on the review of the service records, all pending warranty service has been completed and signed off on. If you would like to further discuss, please reach out to our Customer Advocacy Team at ***************
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 2 star rating with 489 reviews.
When is Clayton open?
Clayton is closed now. It will open on Monday at 8:30 a.m.
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