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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst mobile home that I have seen built, My granddaughter bought this about a year ago, now a single mom raising a 10month old baby and dealing with electrical problems inside water issues the kitchen microwave has quit working, people have come out a couple times to fix things and made it worse,nshe bought this in Cloverdale VA, I have been a builder for years and I don't know how half this stuff can pass inspection,, I do think county inspectors should be called out and see that it needs ground fault outlets ,... read more
Business response:
Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
I let my son buy a mobile home from Clayton's so that him and his family would have a place to live I let him set it up in my backyard. Unfortunately Clayton mobile homes did not me our satisfaction my yard is full of deep potholes there's a great big crater in my backyard and they won't fix it and when I called to complain they want to charge me $900. So it looks like courtroom here we come. I didn't even replace the gravel.
Business response:
Thanks for sharing your experience with us, Kathy. Customer service is of the upmost importance to us and we take feedback very seriously. We do not show a record of sale to you and need more information. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
Only added 1 star because if you don't you can not go forward.they do not deserve a Star unless you subtract.this company and associates are crooks.they sale defective homes and do nothing about it. I definitely don't recommend this company or there products to anyone.theyre a very shady company. Please do your research before you attempt to buy,have work done... Awful experience and still experience this awful experience daily. They don't know how to communicate with each other much less there customers.they sent there "bes... read more
Clayton Homes used newspaper as my Insulation. I payed alot for my insulation, for my floors, walls and roof. I found out by going under my house and seeing newspaper coming out of the black plastic, that was holding the insulation in. I payed for the best insulation. They sure did take my money!!!! They took advantage of me, because I am a woman. I am now sure that they used newspaper as my insulation, in my roof, walls and floors. DONOT BUY A CLAYTON HOME!!!! They will take advantage of you too and rip u off!!!! They also ... read more
Business response:
Hi Debbie, thank you for reaching out and sharing this feedback with us. We strive to provide a world-class experience for our customers. We've looped in the retailer, and they have not received any contact from you regarding any concerns. Your home's 1-year warranty ended in 2022, but we can look into any issues. Please contact the retailer directly at 903-838-5994.
Purchased a Clayton Home in April 2022. We sent a list to A-1 Homes in San Antonio of things wrong, some got fixed some didn't. I contacted head office and they told me to contact CMH Manufacturing in Belton Tx. I did this and they ask me to send picures and discriptions. I did this a month ago with no response. I explained my husband passed and was unable to contact them sooner. Since then I had to replaced walls in both bathrooms due to moisture in the walls. My major problem now is moisture in livingroom wall at which I a... read more
Buying a clayton home was the worst mistake we could have made. So many issues with this home. AC ductwork not good only cools down certain rooms, cabinets put in upside down, floor lifting, doors and windows leak when it rains so many other problems with this home and have not even had it for a year yet. You send emails to person who is supposed to help with your issues no response and you email supervisors and no reply to your emails. Clayton home does not care about there customers at all once they set your home done your... read more
Business response:
Hi Annette, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class experience and we are sorry to hear about these issues. You would need to reach out to your retailer during the one-year warranty period. Please reach out to customeradvocacy@claytonhomes.com if you need more assistance.
If I could give a negative review I would. I purchased a doublewide from Clayton Homes in Spencer, WV. October 2022. After I purchased the home I was informed the store was being shut down. I do believe I should have been I informed of this before I made the purchase. The Cheyenne built by Rutledge in Tennessee. I had complaints about the trim before I purchased the home. They promised they would fix the trim once it was on my property. But that was just the beginning of my troubles. The home has black mold under the carpets... read more
Business response:
Hello Alicia, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we have diligently worked to resolve these concerns. The West Viginia Board of Manufactured Housing Construction and Safety has re-inspected this home on August 30, 2023 and all items have been corrected and your home now meets HUD and State code compliance,
I don't even think Clayton homes of Easley should get the 1 star!! They are trying to take advantage of my elderly mother and myself!! We bought a 2023 28x60 in May so my mom could live with me after losing my Dad! We signed papers stating that we must get a first view before home was delivered to my land! And that the home was to duplicate the lot model ! We never got the first view! It was delivered behind our back!! We were told by the salesman, (which no longer works there) that the appliance's came with the home unless ... read more
Business response:
Hi Tammy, thank you for reaching out. Clayton Homes strives to provide a world-class experience, and we are sorry to hear of these concerns. We have looped in the appropriate team at the home office, and they are aware of the retailer's plan to meet with you regarding these items. If you have any questions, please reach out to us at 1-877-264-2812.
It’s all well and good until it’s sold. Then you realize how crappy these are put together. And all the things that were wrong, from the floor to the roof. If I had just did some homework the reviews speak volumes. I’m angry at myself. Don’t make the same mistake I did, read the reviews. See how many 1 star ratings. It’s absurd.
Business response:
Hi Lisa, thank you for reaching out. Here at Clayton Homes, we strive to provide an exceptional customer experience, and with our homes, we offer a 1-year Manufacturer's warranty. Our home office has not received any requests from you in that time period. If you have any questions, please reach out to us at 1-877-264-2812.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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