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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been in contact with a guy by the name Big Steve. I have waited about a week for videos of the models that would fit my budget. He also ways says stuff like God bless you but doesn't follow through. Other Clayton homes dealers have told me what he's promised is bait and switch tactics, maybe that's why he hasn't followed through with sending videos. Be careful doing business with these folks because Steve makes it sound all good but from the 2 weeks I have tried working with him nothing was accomplished. I just got to... read more
Business response:
Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at ************** so we can document your concerns? We look forward to hearing from you.
I bought a clayton home brand new and used insurance paid all off 1- 1/2 years ago first had issues with doors after clayton fixed front door 2 x they then replaced still bad back door replaced still leaks,siding redid 2x then replaced still bad, floor started bubbling they fix and when they fixed counter they cut matching trim to wide on left you can actually see and feel overlap its terrible everytime they came to fix something something worse became of it . when i called said they didnt have good workers because of covid.... read more
Business response:
Good afternoon Marcy, thank you for sharing your feedback with us. Clayton Homes strives to provide a world-class experience for our customers. Our customer advocacy team, as well as the retail location and home-building facility, have worked extensively on needed repairs to the home within the warranty period, however, our customer advocacy team was not able to receive any contact from you. The warranty expired 10/23, and we would recommend that you contact your homeowner's insurance regarding any leaks.
We moved in our home June of 2023,I have always stuck with Clayton homes,this is the 4th that I purchased and I got to say it is the worse home I’ve ever purchased,the sales lot meadow homes of Lebanon tn is the biggest liars I’ve ever dealt with.they promise all this shit and don’t stand behind anything.we as people need to start taking these people to court.as a class action law suit.we own the land and we our loan for this home with footers block foundation and deck was 262000.00 for you can see nail heads come Thur the v... read more
Business response:
Hi Tammy, thank you for taking the time to reach out and share your feedback with us. Clayton Homes strives to provide a world-class experience to our customers. Our records indicate that the home was serviced under warranty through our home building facility, along with replacing the flooring in a room on 4/11/23. All items were addressed during this time period, and home repairs beyond this would be considered home-owner maintenance. We appreciate you making our team aware of these concerns.
Bought a brand new clayton satisfaction , and it's the shoddiest built junk you could imagine , front door you can see light through the top , cabinetry is cheap and not screwed together so the drawer was falling out trim not cut right and puckered , and then staples holding wallboard looked like a blind man did it to where trim didn't cover staples , interior doors not level , wall behind sink looked like they used scraps and piece milled , we bought a new house to retire in so that we wouldn't have to work on it all the ti... read more
Business response:
Good afternoon Mr. ******We appreciate you taking the time to share this feedback with us. We strive to provide a world-class experience for our customers with quality-built homes. We have created a case with our corporate office and will be in contact with you as soon as possible in order to resolve these concerns.
We purchased our Bougee XL in 2020. Had it delivered and moved in Feb 2021. It is built very poorly. Poor craftsmanship all around. Several drawers falling off the tracks. I've repaired most but it's constantly happening. Master bath tile shower- the tiles popped loose. Drains in the tub not mounted low enough for water to drain completely. The door to the air return is built in a way you can't replace the air filter with out bending it. Clayton needs to take pride in their work or get better. Hugely disappointed and won't r... read more
Business response:
Good afternoon, Whitney! We are sorry to hear of your feedback regarding your home. Unfortunately, the home is outside of the one-year standard warranty. However, we are happy to review official insurance adjustors report if it states manufacturer defect. Feel free to forward the report to this email. In regard to the cabinets and tile work, these are cosmetic items and are not covered under our warranty. Things like this are addressed within the first 30-60 days of living in the home and are not maintained thereafter, as re... read more
This place is absolutly terrible when it comes to their construction contractor. I would not have him build my dog a house because he would not mess it up. Their construction contractor put in our septic tank for the house. When it rained heavly in our area it burst up threw the ground. And now we have only lived in the house for 4 days and the septic tank is full. They are a ******company and they have a even more ******construction contractor.
Business response:
Thanks for sharing your experience with us, Jessica. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
My purchased home was set up and move in ready on 12/14/2023. We reported issues one the initial inspection of the home that are not fixed 13 months later. I called corporate and opened a case ticket in October 2023 with a list of items needing to be repaired. On December 14th a gentlemen came out and fixed all but 5 items, he stated that due to the issues being on an open case ticket that Clayton would have to honor the repairs. I have not heard back from Clayton or Appalachia about the needed repairs. Clayton corporate is ... read more
Business response:
Hello **** ******, thank you for taking the time to share this feedback with us. We strive to provide all of our customers with the best service possible. We're sorry to hear about these frustrations. The home building facility completed final service on the home December 15th, 2023 as out of warranty courtesy service.
I closed 8/17/23 on a property with a septic tank. 9/17/23 I call for an update and the person I speak to has no clue I had a septic on the land I purchased. Long story short, nothing had been done between 8/17 - 9/17 until I called. Then I finally got the document to sign to start pulling permits. Who knows how long I would have sat idle if I didn’t call. 9/17/23 I speak with the builder Clayton contracts this day for the first time and he tells me he’s “swooping in as my super hero” (exact words) because when he inspected ... read more
Got a good price on Rio. Product is substandard. I've had issues with roof... floors...water pipes...and the list continues. Never again!!!!!!
Business response:
Hi Hazel, thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at ************** so we can document your concerns? We look forward to hearing from you.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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