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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice home but we’ve had lots of hassle. The lady that we dealt with in selling us the home did not seem to know all the ins and outs and had to ask for just about every question we had. Also the process took forever because my wife was on maternity leave and they wanted proof that she had a job by having her call corporate and them send in documents showing she still worked even though her boss verified she was on maternity leave. And their maintenance team is not very good. We’ve had all kinds of issues and someone will com... read more
Business response:
Hi Gary, thank you for reaching out and sharing your experience with us. We're sorry to hear that the buying process wasn't seamless, but we do appreciate your business. The retailer has confirmed that all issues have been resolved and to please reach out again if you have any questions or concerns.
Awesome place to help you find a home Bryan cote has been working hard and we will soon be in our own home. Thank you so much Bryan
Business response:
Thank you so much for sharing your experience with us, Bonnie! We are so excited for your home!
They are helpful after you see them for the first time. After that, you cannot get in touch with them. They only like to deal with low incomes families. I have good credit and treated like I had bad credit. Went to another builder and had very good service. Clayton homes treat you like you have bad income and act like you don't know what you want. I'm a electrician retirement coming soon and have good credit. They're sub-contractors double the prices for land clearance.
Business response:
Hi Rosa, thank you for taking the time to share your feedback with us. We're sorry to hear about your experience. Clayton Homes does not offer financing and has no say in lending terms. If you have any questions, please contact our home office at 1-877-264-2812.
I purchased a Clayton home in May I moved into my brand new home the end of July 2023. I never knew there would be an astronomical amount of problem that shouldn’t be problems from floor trim, around the door trim, front and side door have gaps where light comes through yellow glue all over the windows, doors with imperfections paint drippings and in the living room underneath the carpet has hard object-bathroom drawers won’t open toilet plumbing isn’t sitting flush the inside of my kitchen cabinets look very old on the insi... read more
Business response:
Good afternoon Buffy, thank you for sharing your experience with us. We're sorry to hear of these frustrations you are experiencing and we look forward to completing these items. The facility has been in contact regarding the service issues, and assured you that we will be sending a contractor to address these concerns. A work order and parts order have been processed, and we will schedule a contractor as soon as the parts are available. The contractor reached out on Friday (10/27/2023) to provide updates on the expected tim... read more
Courtnie Campbell in Palestine Texas is the best we love her
Business response:
Thank you for sharing your feedback with us, Courtnie!
We have been in our home three weeks and already there are countless amounts of issues. Unfortunately, purchasing a Clayton Home has been a total disappointment. The amount we are paying for this home is not worth the poor quality of the product. The home itself has been very poorly built. The entire place looks like it is going to completely fall apart within a couple of months. There are exposed nails everywhere, the home is improperly painted with paint splashes on windows and window screens. One of our biggest concerns h... read more
Business response:
Thank you, Chris, for taking the time to provide feedback about your Clayton Homes purchase. We appreciate the opportunity to address your concerns and ensure that you are satisfied with your home. We have already discussed all of these concerns with you and have scheduled service to address any issues. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you again for choosing Clayton Homes.
This is the worst mobile home that I have seen built, My granddaughter bought this about a year ago, now a single mom raising a 10month old baby and dealing with electrical problems inside water issues the kitchen microwave has quit working, people have come out a couple times to fix things and made it worse,nshe bought this in Cloverdale VA, I have been a builder for years and I don't know how half this stuff can pass inspection,, I do think county inspectors should be called out and see that it needs ground fault outlets ,... read more
Business response:
Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
I let my son buy a mobile home from Clayton's so that him and his family would have a place to live I let him set it up in my backyard. Unfortunately Clayton mobile homes did not me our satisfaction my yard is full of deep potholes there's a great big crater in my backyard and they won't fix it and when I called to complain they want to charge me $900. So it looks like courtroom here we come. I didn't even replace the gravel.
Business response:
Thanks for sharing your experience with us, Kathy. Customer service is of the upmost importance to us and we take feedback very seriously. We do not show a record of sale to you and need more information. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
Only added 1 star because if you don't you can not go forward.they do not deserve a Star unless you subtract.this company and associates are crooks.they sale defective homes and do nothing about it. I definitely don't recommend this company or there products to anyone.theyre a very shady company. Please do your research before you attempt to buy,have work done... Awful experience and still experience this awful experience daily. They don't know how to communicate with each other much less there customers.they sent there "bes... read more
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 2 star rating with 489 reviews.
When is Clayton open?
Clayton is closed now. It will open on Monday at 8:30 a.m.
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