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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would never recommend purchasing a manufactured home from Clayton Homes. The service has been a joke. This whole home buying process has been a huge headache and pain in the ass of a process. They sent us the wrong manufacturer home filed on paperwork which came with the wrong bathroom that we originally signed up for, The wrong appliances and they tried to say it was an “up grade!” After being settled in theirs a lot of inconsistencies with the temperature of the water, the water pressure and the HVAC. Every time we conta... read more
Business response:
Thanks for sharing your experience with us, Frances. Customer service is of the upmost importance to us and we take feedback very seriously. So that we may locate your records, can you email us your contact information, location of purchase, your home's serial number (usually located underneath the kitchen sink) and any details you'd like us to be aware of specifically? We'd like to loop in the appropriate parties here at the home office for support. Thanks again for bringing this matter our attention and we look forward to ... read more
I paid a7000 dollars deposit on a 2023 mobile home with Clayton Homes in Dublin Ga and in March and signed a contract on May of2023 with a promise of delivery within a couple of weeks that turned into 9 months still no delivery so I moved on to other prospects and now Clayton wants to keep my 7000 dollars because they didn’t follow through on their end it’s a scam I am not the only one check The BBB before dealing with anyone please ????
Business response:
Hi Brandie, thank you for reaching out to Clayton Homes. We are sorry to hear that your buying experience has not been satisfactory. We spoke with the retailer, and they informed us that they have communicated the refund process with you, and look forward to meeting with you both in order to complete the process.
If you are looking for a new home and a new adventure Corey Welch is your person with Clayton homes. Corey has helped me so much mentally for sure. This is one of the biggest and best upcoming new year 2024. New home, new year and adventurers !
Business response:
Thank you so much for sharing this, Lena!
Clayton Homes on Clinton Highway are the worst. Do not buy a home from them. You will regret it!! Bryan, the salesman is a j*** and all he cares about is making a big profit. I would give 0 stars if I could.
Business response:
Hi Melissa, we're sorry to hear of this experience and would like to learn more. Please contact us at ********************************** and we'll loop in the appropriate parties.
Clayton homes lies to you and puts you off with excuse after excuse. Bought a 2023 model home and havent had nothing but trouble with it since the day they set it. Floor problems, electrical problems, molding problems, ceiling problems. Ordered it in Feb and got it in july and for it to be a brand new home it is a piece of junk and there are a couple members of staff in leesburg ga cares more about partying than fixing my problems
Business response:
Hi Terry, thank you for reaching out and sharing your experience with us. We're sorry to hear of these frustrations, as our teams have been working with you to resolve repairs and items were completed and signed off on. We spoke with both the facility and retail location, and they have let us know they will be scheduling service for further courtesy. Please reach out if you have any questions.
The trailer they delivered UNFINISHED in 2017 has still seen NO repairs though HUD established in 2019 they didn’t finish construction, the manufacturer, mortgage company and insurance companies are under the same umbrella so it was deemed consequential damage, mold is growing inside so I can no longer live there nor pay for two separate houses they have started foreclosure since they submitted a second loan application without me to get the land as collateral it makes sense they were purposely delivering a product other tha... read more
Business response:
Whitney, thank you for reaching out and sharing your feedback with us. We are sorry to hear of your continued frustrations regarding this matter. The state has closed the case, and we are unable to offer any assistance regarding your roof. It has been determined that home owner’s maintenance has not been completed on your roof annually as advised in your home owner’s manual. Unfortunately, the decision regarding service has not changed. Based on the TDHCA complaint that was closed on ***** ** ****, we're considering this mat... read more
I bought a land/ home package from Clayton. They built my porch and attached to my home. My porch is pulling away from home. All the aiding is coming off and I have a big crack between my porch and home. I can’t get anyone from Clayton to talk to me about. I talked to my homeowner insurance and they said the porch problem comes from Clayton not building the porch correctly. Do not buy a home from Clayton. They do not follow through on anything
Business response:
Hi Tara, Thank you for sharing your feedback with us. At Clayton Homes, we are committed to providing a world-class customer experience and delivering quality-built homes. We apologize for any frustrations you may be experiencing with your porch. Please note that RCS Engineering designed both the foundation and the porch. However, it's important to mention that the only issues with the home are related to ground movement on the property. Unfortunately, Clayton Homes does not offer warranties for ground movement, and this was... read more
My floors squeak real bad and trim pops off I could go on and on. Please walk away from a Clayton homes place they are crooks!!!
Business response:
Hi Cynthia, thank you for reaching out and sharing your feedback with Clayton Homes. We strive to provide a world class experience for our customers. We're sorry to hear that we have not met your expectations. According to your home's records, these items have been addressed within the one-year warranty period. If you have any questions, please reach out to us at **********************************
zero stars. my daughter and son in law purchased the home and land separate. finally got the home on the land. part of contract was that the seller of the land would have the water run. the house has been ready since August 2023, but seller still has not run the water. When my son in law asked about backing out due to not being able to live in house, they notified the lender that the home was complete. Leaving my kids without a livable house. During the contract process, we asked about adding a deadline to have the water com... read more
Business response:
Hello and thank you reaching out. We're sorry to hear of your family's experience and would like to look into these concerns. We cannot find a record of sale and would need more information. Please contact ********************************* for support so that we may loop in the appropriate parties.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 2 star rating with 489 reviews.
When is Clayton open?
Clayton is closed now. It will open on Monday at 8:30 a.m.
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