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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clayton Homes used newspaper as my Insulation. I payed alot for my insulation, for my floors, walls and roof. I found out by going under my house and seeing newspaper coming out of the black plastic, that was holding the insulation in. I payed for the best insulation. They sure did take my money!!!! They took advantage of me, because I am a woman. I am now sure that they used newspaper as my insulation, in my roof, walls and floors. DONOT BUY A CLAYTON HOME!!!! They will take advantage of you too and rip u off!!!! They also ... read more
Business response:
Hi Debbie, thank you for reaching out and sharing this feedback with us. We strive to provide a world-class experience for our customers. We've looped in the retailer, and they have not received any contact from you regarding any concerns. Your home's 1-year warranty ended in 2022, but we can look into any issues. Please contact the retailer directly at 903-838-5994.
Purchased a Clayton Home in April 2022. We sent a list to A-1 Homes in San Antonio of things wrong, some got fixed some didn't. I contacted head office and they told me to contact CMH Manufacturing in Belton Tx. I did this and they ask me to send picures and discriptions. I did this a month ago with no response. I explained my husband passed and was unable to contact them sooner. Since then I had to replaced walls in both bathrooms due to moisture in the walls. My major problem now is moisture in livingroom wall at which I a... read more
Buying a clayton home was the worst mistake we could have made. So many issues with this home. AC ductwork not good only cools down certain rooms, cabinets put in upside down, floor lifting, doors and windows leak when it rains so many other problems with this home and have not even had it for a year yet. You send emails to person who is supposed to help with your issues no response and you email supervisors and no reply to your emails. Clayton home does not care about there customers at all once they set your home done your... read more
Business response:
Hi Annette, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class experience and we are sorry to hear about these issues. You would need to reach out to your retailer during the one-year warranty period. Please reach out to customeradvocacy@claytonhomes.com if you need more assistance.
If I could give a negative review I would. I purchased a doublewide from Clayton Homes in Spencer, WV. October 2022. After I purchased the home I was informed the store was being shut down. I do believe I should have been I informed of this before I made the purchase. The Cheyenne built by Rutledge in Tennessee. I had complaints about the trim before I purchased the home. They promised they would fix the trim once it was on my property. But that was just the beginning of my troubles. The home has black mold under the carpets... read more
Business response:
Hello Alicia, thank you for reaching out and sharing this feedback with us. Clayton Homes strives to provide a world-class customer experience, and we have diligently worked to resolve these concerns. The West Viginia Board of Manufactured Housing Construction and Safety has re-inspected this home on August 30, 2023 and all items have been corrected and your home now meets HUD and State code compliance,
I don't even think Clayton homes of Easley should get the 1 star!! They are trying to take advantage of my elderly mother and myself!! We bought a 2023 28x60 in May so my mom could live with me after losing my Dad! We signed papers stating that we must get a first view before home was delivered to my land! And that the home was to duplicate the lot model ! We never got the first view! It was delivered behind our back!! We were told by the salesman, (which no longer works there) that the appliance's came with the home unless ... read more
Business response:
Hi Tammy, thank you for reaching out. Clayton Homes strives to provide a world-class experience, and we are sorry to hear of these concerns. We have looped in the appropriate team at the home office, and they are aware of the retailer's plan to meet with you regarding these items. If you have any questions, please reach out to us at 1-877-264-2812.
It’s all well and good until it’s sold. Then you realize how crappy these are put together. And all the things that were wrong, from the floor to the roof. If I had just did some homework the reviews speak volumes. I’m angry at myself. Don’t make the same mistake I did, read the reviews. See how many 1 star ratings. It’s absurd.
Business response:
Hi Lisa, thank you for reaching out. Here at Clayton Homes, we strive to provide an exceptional customer experience, and with our homes, we offer a 1-year Manufacturer's warranty. Our home office has not received any requests from you in that time period. If you have any questions, please reach out to us at 1-877-264-2812.
I ordered a home from Clayton Homes of Asheboro, NC, during the second week of April, 2023. I had expressed to my salesperson that I had reservations about Clayton because of my in-law’s 12 month wait on their home. I was assured that this wouldn’t happen this year. Said that during 2020 they had problems but that wasn’t an issue now. The sales people knew I was selling my home and would be paying cash for my mobile home. My own home sold fast! But I was told when we closed that they didn’t know, and couldn’t tell me an exac... read more
Business response:
Hi Sylvia, thank you for reaching out to Clayton Homes. We strive to provide a world-class experience for our customers, and we're sorry to hear about your frustrations. Wait times can vary due to numerous factors, and unfortunately, we are unable to provide a specific time frame due to external factors and the availability of homes. We understand that this can be frustrating, and if you have any further questions or concerns, please reach out to your local retailer. If you require immediate assistance or would like to file ... read more
Absolutely amazing group of people at the Clayton homes in Harriman!!!! I will most certainly recommend them to everyone that I know!!
Business response:
Thank you so much for sharing your wonderful experience!
Bought our home maybe 7 mo ths ago and we have had issue after issue and the north charleston office where we got our home has not been so great on fixing the issues.. they have sent worthless contractors along with salesman to do repairs and nothing is being resolved on top of more serious issues coming up almost weekly..not sure what to do from here as I was told not long ago my warranty was almost up but nothing has been fixed that I've been reporting on top of more issues I'm noticing tonight as I got home from work
Business response:
Hi Brian, thank you for reaching out. Our Warranty Tech was there and completed every service item requested prior to the warranty expiring, except for the light fixture (which he has ordered.) Our Service Tech will replace the light fixture as soon as possible. He was out sick yesterday and will be catching up on warranty items this week and next week. Our retailer has placed the request on his desk to schedule when he gets off of the job site today. We recommended to turn any remaining items in with your Home Warranty.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 2 star rating with 488 reviews.
When is Clayton open?
Clayton is closed now. It will open on Monday at 8:30 a.m.
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