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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently had the opportunity to work with Clayton Homes in Lacey in an attempt to purchase a mfg home. Specifically, I worked with Joseph ******. Unfortunately, the sale did not come to fruition due to unforeseen circumstances. However, Joseph and Clayton staff were always transparent, helpful and very knowledgeable. They were understanding of my situation and I would not hesitate to recommend them.
Do not buy anything from Clayton Homes. Do not sign an arbitration agreement with them because they have it written so that they wont finish your house and then there is almost nothing you can do about it. We have been trying to get them to finish our house for the last two years which is not aligned properly (horz./vert.), roof is damaged, they never fixed the drywall, the tiles look like a blind man had done it, bent frame, flooring is up, missing molding, doors swing the wrong way etc. We have an attorney however because ... read more
Business response:
Mr. ******, thank you for taking the time to share your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of these frustrations. These concerns were resolved through our corporate office as well as the state, and all matters were closed after a re-inspection of the home determined all has been corrected and home now meets HUD and State code compliance.
Paid CASH for a new home in 2020. Had in the contract that they would wrap our old doublewide and move it to the side. They didn't do it. Had another company come move it. Clayton won't give me the money back for it. Clayton is still saying they moved but they didn't. They don't mind stealing your money and not thinking twice about it. Even though I have proof that another company moved it. DON'T BUY FROM THEM! Still having some problems with stuff that they didn't want to fix either.
Business response:
Hello Lynn, thank you for sharing your experience with us. We are sorry to hear of your frustrations regarding an issue with the setup and movement of your pre-existing home. The set-up contractor confirmed that the home was moved to the side of the property as agreed. Any further movement of the home would have been your responsibility. This is the final determination.
I would never recommend purchasing a manufactured home from Clayton Homes. The service has been a joke. This whole home buying process has been a huge headache and pain in the ass of a process. They sent us the wrong manufacturer home filed on paperwork which came with the wrong bathroom that we originally signed up for, The wrong appliances and they tried to say it was an “up grade!” After being settled in theirs a lot of inconsistencies with the temperature of the water, the water pressure and the HVAC. Every time we conta... read more
Business response:
Thanks for sharing your experience with us, Frances. Customer service is of the upmost importance to us and we take feedback very seriously. So that we may locate your records, can you email us your contact information, location of purchase, your home's serial number (usually located underneath the kitchen sink) and any details you'd like us to be aware of specifically? We'd like to loop in the appropriate parties here at the home office for support. Thanks again for bringing this matter our attention and we look forward to ... read more
I paid a7000 dollars deposit on a 2023 mobile home with Clayton Homes in Dublin Ga and in March and signed a contract on May of2023 with a promise of delivery within a couple of weeks that turned into 9 months still no delivery so I moved on to other prospects and now Clayton wants to keep my 7000 dollars because they didn’t follow through on their end it’s a scam I am not the only one check The BBB before dealing with anyone please ????
Business response:
Hi Brandie, thank you for reaching out to Clayton Homes. We are sorry to hear that your buying experience has not been satisfactory. We spoke with the retailer, and they informed us that they have communicated the refund process with you, and look forward to meeting with you both in order to complete the process.
If you are looking for a new home and a new adventure Corey Welch is your person with Clayton homes. Corey has helped me so much mentally for sure. This is one of the biggest and best upcoming new year 2024. New home, new year and adventurers !
Business response:
Thank you so much for sharing this, Lena!
Clayton Homes on Clinton Highway are the worst. Do not buy a home from them. You will regret it!! Bryan, the salesman is a j*** and all he cares about is making a big profit. I would give 0 stars if I could.
Business response:
Hi Melissa, we're sorry to hear of this experience and would like to learn more. Please contact us at ********************************** and we'll loop in the appropriate parties.
Clayton homes lies to you and puts you off with excuse after excuse. Bought a 2023 model home and havent had nothing but trouble with it since the day they set it. Floor problems, electrical problems, molding problems, ceiling problems. Ordered it in Feb and got it in july and for it to be a brand new home it is a piece of junk and there are a couple members of staff in leesburg ga cares more about partying than fixing my problems
Business response:
Hi Terry, thank you for reaching out and sharing your experience with us. We're sorry to hear of these frustrations, as our teams have been working with you to resolve repairs and items were completed and signed off on. We spoke with both the facility and retail location, and they have let us know they will be scheduling service for further courtesy. Please reach out if you have any questions.
The trailer they delivered UNFINISHED in 2017 has still seen NO repairs though HUD established in 2019 they didn’t finish construction, the manufacturer, mortgage company and insurance companies are under the same umbrella so it was deemed consequential damage, mold is growing inside so I can no longer live there nor pay for two separate houses they have started foreclosure since they submitted a second loan application without me to get the land as collateral it makes sense they were purposely delivering a product other tha... read more
Business response:
Whitney, thank you for reaching out and sharing your feedback with us. We are sorry to hear of your continued frustrations regarding this matter. The state has closed the case, and we are unable to offer any assistance regarding your roof. It has been determined that home owner’s maintenance has not been completed on your roof annually as advised in your home owner’s manual. Unfortunately, the decision regarding service has not changed. Based on the TDHCA complaint that was closed on ***** ** ****, we're considering this mat... read more
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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