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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a Karsten home that is less than 2 years old. The shingles are falling off my roof and now I have a leak. The manufacture does not want to seem to help in Albuquerque, NM. I've had many problems with this dealer.
Business response:
Hi Martin, thank you for reaching out and sharing your experience with us. We're sorry to hear of the issues you're currently experiencing with your home. With the home being out of the manufacturer's warranty period, we would recommend reaching out to your homeowner's insurance regarding roofing damage.
I bought my home from Clayton Homes out of Sulphur Springs and still trying to get in it. They were decent office staff until the paperwork was signed. After that, we have had a nightmare of an experience. 1. The contractor that pulled the house was banging tree limbs, broke the front door light, and had damaged the roof. 2. The next crew said the underbelly is full of water and they had to poke holes in it to drain. Still wondering how that is going to go. 3. The next crew installed the wrong electrical pole not even up to ... read more
Business response:
Good afternoon Mark, thank you for reaching out and sharing your feedback with us. We strive to provide a world class experience for our customers, and we're sorry to hear of these frustrations. The retailer made us aware of the minimal damage from the home being delivered to the property. They have ordered the necessary parts to make these repairs and the service tech will be out at this property next week to make the repairs needed. Our process is getting the home hooked up and livable before doing any cosmetic repairs, be... read more
when I purchased my. mobile home in 2023, Clayton Homes in Beaufort SC , It didn’t look like the model they had on the lot. Cheap materials was use. Now I have a bathroom ceiling with mold in my guest bathroom. I am afraid to stay there. Clayton Homes is trying to pass the buck,, saying I should go to the warranty company , warranty people said they do not cover the ceiling unless it was defective, how I am supposed to know if it is defective. I need help with this I don’t know what to do c
Business response:
Hi Cora, thank you for reaching out. Clayton Homes strives to provide world-class customer care, and we're sorry to hear of the frustrations you're experiencing. Your home's 1-year manufacturer's warranty has expired, and any concerns should be handled through the warranty company. They would advise on what steps need to be taken to determine manufacturer defect.
Wish I looked into this weeks ago. Claton Homes of Brewerton, N.Y. is insisting I pay for lot modular IN FULL before they move it to my lot and put on foundation. I insist NO HONEST contractor would demand FULL payment before work is done. I also offered to pay down half (like they want) and then put balance in escrow. Pay them in increments as the work is being done and approved. Ann C.
Business response:
Hi Ann, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we are sorry to hear of your frustrations. Per your signed contract, the remaining balance is due before the model is broken down and delivered to the site.
I really don’t know where to start. We look at a home in March 2024. We closed in April 2024. They said that the house would be ready for delivery on May 30th 2024. It came in during the first part of June. Their contractor that they use had not even done the pad yet. We did all of our part, we got the electricity and water out there. Because of miscommunications between the contractor that they use we were delayed even more. When we finally got the house delivered ( late July ) it was wrong! There were 2 rooms that were not... read more
Business response:
Hi Christie, thank you for reaching out and sharing your feedback with us. Clayton Homes is committed to resolving these concerns for you. We have ongoing communication with the factory regarding the stove, as it is a warranty issue. The shower door was brought to our attention yesterday, August 7th. The factory has provided the materials to correct any further issues. We have also submitted to investigate the low air flow in the back bedroom. There were some delays regarding repairs due to waiting on parts. If you have furt... read more
Bought a lot home and nothing was done to it besides putting it up. Ever since we gave Clayton homes of lancaster an 8/10 instead of a 10/10 that they begged for we have practically been ignored. none of the trim has been fixed. we have had a pluming issue with one of our tubs since day one, no one seems to care enough to make it out here to fix it. the same tub has a 3 to 4 inch gap that leads directly under the house allowing critters to get it. the under paneling of the house has been screwed up since day one as well. i c... read more
Business response:
Hi Bryan, thank you for reaching out and sharing this feedback with us. Customer experience is of the utmost importance to us. It appears that we have tried to schedule multiple appointments to address your concerns, and those appointments have either been canceled by you or we have not received a response. Our plumber attempted to reach out to you to schedule a time to address your plumbing concerns and never received a response from you. Additionally, our service technicians scheduled an appointment with you on May 22, 202... read more
From the beginning I was lied to. Our salesman (Robert ****** started our relationship by misrepresenting himself as the sales manager, which he was not. He misrepresented how our furniture was going to be stored and when delivered showed evidence of water damage and there was even a slice across the back of a chair. I was specifically told not to touch the area of the land where the house was to be placed, along with the septic area. Now that there has been a large stump found under the house, the actual sales manager (Darl... read more
Business response:
Gooda afternoon Daniel, thank you for sharing your experience with us. We strive to provide world-class customer care, and we are sorry to hear of concern items you have mentioned, as we have done all repairs within the warranty period. The furniture is sold as is. It was very old and had been used in several houses. One piece of glass was missing, and we replaced it as a courtesy. According to your sales addendum, you were responsible for clearing and landscaping. We offered to purchased equipment for tree removal, but you ... read more
Love the home but sales mgr Scott ***** of Harrisonburg Va has done nothing but repeatedly lie to us and blow us off until the one year warranty was up. I would never recommend anyone to use this particular representative for Clayton Homes to anyone. We have had problems with everything from driveway, landing pad off of front porch, lied to us about receiving a new front door to compensate for mud room bench and storage space we never did receive and follow up of service that had to be rescheduled while my wife was recoverin... read more
Business response:
Thanks for sharing your experience with us, Will. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at **************so we can document your concerns? We look forward to hearing from you.
I purchased a spec home in 2023 that was already put on the property. Since that time I have had nothing but problems with this home. My kitchen cabinets were sagging, their remedy was to slop some spackle at the top. They installed my dishwasher incorrectly which when first used leaked all over the floor and down under the house which saturated my insulation in a 3 x3 foot area which they said they came and replaced. I couldn't get under the house so I don't really know if it was done. I asked for pictures and never receive... read more
Business response:
Good afternoon, Julia. Thank you for sharing your feedback with us. At Clayton Homes, we are committed to providing an exceptional customer experience. We are sorry to hear about the ongoing frustrations you are experiencing. Our retail location and home office have informed you that we will not be making cosmetic repairs as the home was sold as is, and other repairs were completed. We have also advised you to contact the home building facility and provided the contact information.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is closed now. It will open at 8:30 a.m.
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