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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They take advantage of customers,lie,put in no effort, broken homes,they don't care. 2 years to get into a clearance home that was a floor model. Robert Bula is a scam artist. The furniture that was in the home was destroyed and water logged. It's been 5 months and my brand new home has had almost an entire renovation and it seems to be ongoing. The amount of BS is too much to write but trust when we say this company is going under very soon! Don't trust!!! You will live with daily regret for your family and not seeing throu... read more
Business response:
Hello and thank you for sharing your feedback with us. We cannot find a record of your purchase and would like the opportunity to look into your concerns. Please contact us at *********************************with your home's serial number and location of purchase. Thank you.
Absolutely would not recommend buying a Clayton built home, we have lived in our 2021 Clayton Anniversary for less than 3 years now and it is falling apart from top to bottom. Anything and everything that can leak in this house does. The amount of things we have had to repair ourselves is extensive. The kitchen sink has leaked on and off since the day we moved in. All of the trim has been falling off, the house was poorly built. The floor has shifted and ruined the laminate flooring in multiple places throughout the house. T... read more
Business response:
Hello Jeremy, thank you for sharing your concerns with us. Customer experience is of the utmost importance to us, and we take your feedback seriously. Unfortunately, we were not made aware of any issues until the home was out of warranty. All issues made aware of were cosmetic-related, which fall under a 30-day warranty. We have no record of contact from you during the one-year manufacturer's warranty period.
I wrote a review back in April on here. Well they finally had crews working on my home. They tried to speak with spoke with one person and she stated that the well was done and a couple of hours later I received an email from manager with apologies and a long list of things one being that the well would be 100% completed by May 3. I drive by the house every day. Equipment was gone on the following week. They state all that was left and were trying to state any delays would be on the electric company getting the electrical wo... read more
The year 2022 was the year I made the WORST MISTAKE of my life. Clayton Homes does not care about you and your family. we asked Clayton homes to have our roof inspected and they did. MANAGER of Clayton homes never mentioned to us that the roofer told them the entire roof needed to be replaced. that was in December of 2022. In June 2023 I notified them via email with a video of the bathroom exhaust fan leaking. they sent out their handy man and he blew it off. the state of arkansas did not get moisture reading at their visit.... read more
Business response:
Thank you for reaching out to us, Ms. *********We value your feedback and are committed to providing excellent customer service. Rest assured, we have taken note of your concerns regarding the vent leak and ceiling damage. Our team has already been in touch with you and a technician has been scheduled to address these issues promptly. As of the latest update on 5/16/24, there is no recommendation for a roof replacement from the state. If you have any further questions or need assistance, please don't hesitate to contact us.
Worst experience we’ve ever had. Dealing with the manager has been nothing but one let down after another. I would NOT recommend Clayton Home of Glen Jean WV! It will always be a regret for us!
Business response:
Gail, thank you for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at ************** so we can document your concerns? We look forward to hearing from you.
I'm not satisfied at all floors are popping up nails popping marriage line not together I get different story everytime I call worst experience ever dealing with this supposed to have carpet and new lino over six months ago still nothing air coming in windows never again
Business response:
Hi Janet, thank you for sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we regret to hear of your dissatisfaction. Our retailer had communicated to you the schedule dates for floor repair, and our window techs have checked extensively and found no issues with the windows, as well as other items mentioned. We are in the process of resolving the flooring concerns and we appreciate your patience.
Once the sale is done, don't bother trying to call the sales office or representative you made the transaction with. They actually DENIED ever knowing anything about the sale. I gave them the Invoice and Serial Number and the guy on the phone just laughed and said "yeah, never heard of you buddy..." and I could hear the other guys in the background laughing and making comments about "what an a-hole" etc. Just wanted some basic information about the ANSWER M375. It's supposedly an older model, but the treatment I got will kee... read more
Business response:
Hi Zac, thank you for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at **************so we can document your concerns? We look forward to hearing from you.
I closed on my home Dec 11, 2023 & given a Feb 14,2024 attentive date. Well February came & left. Went into March excuse after excuse finally towards end of March the house was placed on the lot. I was paying storage fees here in NC & GA where I relocated from. I’m paying a hefty payout each month for these units. Now we are in April and for 3 weeks no work has been done! NOTHING AT ALL! I text no response. I don’t even get the Friday updates! I called the corporate office and got the same song& dance! There is no urgency no... read more
Business response:
Hi Carmen, thank you for sharing your feedback with us. At Clayton Homes, we strive to provide a world-class experience for our customers. We regret to hear of your frustration with the timeline. After speaking with our retailer and reviewing the records, we were pleased to hear that this project is progressing and our team is communicating the next steps with you. Our retailer mentioned that there were a few delays at the beginning due to the setup crew's scheduling conflicts. Other delays beyond our control have also impac... read more
Visited Clayton Homes of Homosassa, Florida on September 2, 2023 and met with Grant. Only spoke about 1 home and nothing else. Signed documents and paid for the home, IN FULL (bad idea) on September 20, 2023. Home was ordered and then delivered to my uncles property on December 11th. Permits were submitted first days of January and permits approved January 8, 2024. It came to my attention on January 10th that the home on the property is not the home I chose and purchased. When I inquired about this, I was told a whole strew ... read more
Business response:
Hi Brae, thank you for sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we work diligently to ensure that the buying experience is as smooth as possible. Delivery dates and move-in dates are not guaranteed as listed on the sales agreement. There are many factors that go into delivery, set up, and move-in. We regret to hear of your frustrations regarding the setup process. If you have further concerns, please reach out to our home office at ********************************... read more
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 493 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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