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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My sales representative Doug ******** of the Martinsville va location is the best I purchased my home in 2017 and just got off the phone with him his personal cellphone he's not only my sales representative he's a friend he answers evrey x I call if he doesn't know the answer he finds it hands down the best to ever sell a home in my book 5 stars is not enough thx doug for all u do your friend smalls
Business response:
Hi Leon, thank you so much for sharing your experience with our team member. We appreciate you!
My sales person was ms ***** *I had to put down 1,000 refundable deposit to order my trailer. which my trailer was paid in full through restore already . She told me that I would receive my deposit back within 2 days . After I paid her the deposit . she then goes on vacation to Alaska then switch it to deposits are only given back on Fridays. She literally begged me to hurry up and close on my trailer . When my trailer is delivered the underbelly is ripped up On the side where you could see the wooden floor . After about a w... read more
Business response:
Hi ***, thank you for sharing your feedback with us. At Clayton Homes, we strive to provide a world-class customer experience. We spoke with the retail location where you purchased your home and they are going to get a contractor back out to the home. There have been previous cancellations in the past. We would recommend keeping an open line of communication with the retailer in order to get these repairs completed.
Piece of crap.. house out here about end of 2017 or beginning of 2018 and needs roof already. Walking on it got so many soft spots ridiculous. Inside put together like ****. They said roof warranty probably out so got to use insurance for roof. They need to come get this piece of **** *nd give me my mo why back. They should be sued for how sorry they put these things together for how much they charge.
Business response:
Hi Jason, thank you for reaching out and sharing your feedback with us. We're sorry to hear of the frustrations you are experiencing with your home. Our records indicate that your home was manufactured in 2018, resulting in the one-year manufacturer's warranty expiring in 2019. Numerous repairs were made within the warranty period. If you are experiencing issues with your roof, we could encourage you to reach out to your insurance provider so they can determine cause. Please contact us at 1-877-264-2812 if you have any quest... read more
Where do I start, my Clayton Home purchased from Aiken Housing Center in Aiken SC has been an absolutely horrible experience. Leaks from AC equipment, water heater condensation lines installed up hill leaking in my floor, my ELECTRICAL BREAKER PANEL was POURING water into my floor for weeks due to manufacturer fault, then my BRAND NEW FLOOR had to be ripped up and subfloor replaced due to the factory not putting any nails to secure the subfloor, Clayton homes blamed a water leak, the contractors found ZERO water damage when ... read more
Business response:
Hello Clayton, thank you for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
I purchased a Clayton Buccaneer home that was put on my property 1/13/24. I still have not been able to move-in, though I have been paying the mortgage on it since that time. I am now waiting for over 6 weeks for one of their contractors to come and complete the damage in the house due to a water leak of some kind (prior to me moving in). At this point, I have pretty much given up hope that I will even be in the house prior to Thanksgiving. I can't wrap my head around why it is taking so long on a brand new house, that I'm a... read more
Business response:
Hi Covana, thank you for sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we regret to hear of your frustrations during your warranty period. We do show record that service is being completed currently for the water damage. If you have further questions or concerns, please contact us here at the home office at 1-877-264-2812 so that we can document these issues. Thank you for your patience.
Sad I was asked to pay ****** down payment an was told was totally refundable within 7 days and it’s been over a month an I still have not received my 1**** refund back, I talked to HR 3 times and still have not got anywhere, I am being told to watch email an listen out for a phone call but I have not received none or anything from anyone, was told weeks ago it be printed an overnighted for me to pick up in person and still as of yesterday it still has not been printed, all I get is the run around, this experience has not be... read more
Business response:
Thanks for sharing your experience with us, Tommy. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
So, it’s September 6th and still not in my home. It was August 15th when my first review came out and everything was blamed on the customer. Well, next week will be another month down and nothing on my end can be to blame. So again, do not use Clayton homes because they use excuses, place blame on others for the poor communication and ownership of their mistakes. Just scroll down a few complaints and you will see my original review which was replied to with lies. Thanks
Clayton of London ky was the one me and my wife decided to choose from we liked the sales rep he was awesome but what they make him do to make a sale is ridiculous, they keep on taking about church and god and doing what’s right but after paperwork was signed it’s be horrible, we was supposed to get a 5 year warranty at signing but they said no but said they would look at it, they told us we wouldn’t have a payment until all the work was done and cleaned up but they fooled around for 5 months and would constantly not keep us... read more
Business response:
Good afternoon, Mr. *********. Thank you for reaching out to us and sharing your experience. We are sorry for the frustrations. We understand that our factory and retailer are actively communicating with you to schedule service visits per your request.
Thank You All So Much For Your Reviews... After Reading All These Reviews On Clayton Homes Modular Homes? I Think I'm Going To Go With The CHINESE Modular Homes.. They Don't Seem To Have So Many Complaints.. And, They Get A Lot Of Thank Yous For Their Services.. And? Their Prices For The Homes? Are Far More Economical.. I Plan On Getting My Money Back Before Clayton Homes Gets Started On Anything... I Have A Friend Who Has Had A CHINESE MODULAT HOME For About 5 Years Now, And He And His Wife And Two Kids Are Very Happy.. Tha... read more
Business response:
Thanks for sharing your experience with us, Brian. Customer service is of the upmost importance to us and we take feedback very seriously, however, we need more information in order to assist you, as we don't show a record of you visiting one of our retailers. Please contact us at CustomerAdvocacy@Claytonhomes.com if you have further concerns.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is open now. It will close at 5:30 p.m.
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