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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The salesman was excellent in selling our dream home to us. He reassured numerous times how they would take care of us whenever we needed service. Our purchased home arrived last June 2024 with two missing window screens and a cracked window. I reported via email to my sales person, the cracked window didn't get replaced until January 22,2025. That's when he fixed my pantry wall, the plant forgot the door stoper and there was a hole in my wall. The service guy Daniel couldn't explain why my waterheaters alarm keeps going off... read more
Business response:
We appreciate you bringing this to our attention, Lecia. We understand the frustration you must be feeling and want to ensure that you receive the necessary support. It appears that the items in question are already in the process of being addressed by our home building facility. For further assistance, please reach out to our home office at CustomerAdvocacy@ClaytonHomes.com.
Purchased a Clayton home in 2018 which we moved into in 2019. The care they put into there product isn't much as here we are almost just at 6 years and due to incorrect grading when installing foundation and the home we have water 3 inches all under our home, we have a foundation that is sinking causing the support piers to lean that will eventually fall over. Not to mention is there mold ? that will soon be checked as well cause with the amount of water I would be shocked we don't have mold. Sent a certified letter to corpo... read more
Clayton homes are horrible and negligible at best. They took a deposit on a home, which according to Corp office, they aren't allowed to do. They sold out house out from Underneath us, and tried to say they didn't. Our home was a disaster when set up, and after allowing their service techs to come in and repair things, but they always had to come back, always left a mess, and things were never really fixed. Our master shower has had 3 doors installed and tried to fix broken tiles, and the shower leaked bad, after 5 different... read more
A very incompetent sales group of inexperienced individuals at Clayton Homes of Rodgersville, AL. They are not trained in the element of customer orientation. They do not know how to sell a customer when looking for a home. We were approached by young salesman who did not bother to give us his name. He seemed off balanced and not even interested with assisting us. Any question that we had was countered with a debate. We felt that our questions were not worthy. He came across as if wanting to debate what we had to say from ou... read more
Business response:
Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
We bought a new mobile home in September of 2024. It is now January of 2025. We can still see daylight through the doors that don’t shut. My bathroom still has no heat. They have done very little to nothing to help us out. Don’t bother calling the main headquarters because they are of no help. My advice would be not to buy a home from Clayton’s Mobile Home lot. In my opinion they don’t stand behind the product that are sold. They have an excuse for everything. My complaints are too numerous to cover. Please be careful and we... read more
Business response:
Hello Ella, thank you for reaching out. We take customer feedback very seriously, and we are sorry to hear of the frustrations you have experienced. Our home building facility spoke with Mr. Fredrickson on 1/19/25. They originally had him scheduled for 1/13/25 but he cancelled the appointment. We rescheduled him for 1/23/25. Due to his complaint about the heat to his bathroom, we scheduled our HVAC company to investigate. They serviced the house last Thursday, 1/16/25 and determined the heat duct was kinked up and not allowi... read more
I just moved in my home in June 2024. There are so many issues that I have contacted Clayton homes in Roanoke rapids nc and all they do is schedule a date for someone to come out but they never show up. When I call them back, they make excuses saying the service guy is either behind or is out sick. My electric bill is higher than normal due to having cold air coming thru my vent over my stove. I have strips that has popped off the ceiling. My bathroom cabinet is 100% detached from the wall. If I could leave this at 0 stars I... read more
Business response:
Hi Jamonica, thank you for reaching out and sharing your experience. We regret to hear of your frustrations, and our retailer is currently working to resolve your concerns. We want to assure you that your repairs will be completed. Please contact the retailer directly if you have any questions or concerns.
Bought my home in June 2023. Had nothing but problems from the day it was delivered. The water was cut on the next day which ultimately lead to flooding from my spare bedroom closet where the water heater was all the way through spare bathroom, and eventually to my living room when we finally noticed. Not only this but the entire underbelly of my mobile home was flooded. It had to be replaced the next week. My spare closet walls had to be replaced. The water heater fittings weren’t properly placed or “inspected” as listed on... read more
Business response:
Hi Ashlyn, thank you for reaching out and sharing your experience with us. Clayton Homes strives to provide world-class service, and we are sorry to hear of your frustrations. In November, our home building facility was made aware of the front door leaking, and that you had reached out to your insurance company prior to contacting us. The insurance report found no manufacturing defects and stated it was from normal wear. The home's structural warranty was from 7/13/23 through 7/1/24. During that time, the retailer made 5 ser... read more
I purchased a home from the Lumberton Tx Clayton homes. The first impression I received was really great up until it was time for me to sign the closing documents. They had added extra cost to the total loan that was agreed on. When I caught the error they tried to make it as if I did not know what I was talking about. When I refused to sign the paperwork the salesmen went in the office and discussed the cost again and discovered the error. They asked me could I come back after they fixed the paperwork so that I could procee... read more
Business response:
Hello Ms. *********, thank you for sharing your feedback with us. At Clayton Homes, we aim to deliver top-notch customer service, and we're sorry to hear about the challenges you've faced with your home. Our team has been in touch with the facility, and we're happy to inform you that the vanity cabinets are set to be shipped in one of our homes by January 8th. Your retailer has relayed this information to you and has requested your availability for the replacement of materials damaged by the water leak. Additionally, we will... read more
We worked with their Jackson, TN store. At the beginning they appear to be great to work with. However, after signing a contract well over 5 months ago and paying them in full - nearly $200k - that appearance is not reality as now the home still isn't done, they won't give me keys to the home on my property "until they get it done", and the communication gets worse and less frequent. Save your money and hire a builder to build a home as it would most likely be faster and at least you can access something you paid for that si... read more
Business response:
Hi Kevin, thank you for sharing your concerns with us. We strive to provide our customers with the best possible experience, and we are sorry to hear that you are dissatisfied. Our customer advocacy team has communicated with you and the retailer and the retailer has updated us on all conversations, including what items have been completed for setup and what still needs to be done. We hope this clarifies these concerns.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is open now. It will close at 5:30 p.m.
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