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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
*** ***** is working hard making our home right. Very knowledgeable, courteous, very professional and willing to work with you to make things right. GREAT BUNCH OF PEOPLE!!!!!!!!!!!!!!!
We purchased a Clayton homes 211 in 2020 paid in full. Took forever to get the home due to Covid. The first year the breaker for the ac melted due to bad wiring. We could run the microwave and electric skillet at the same time in the kitchen without tripping a breaker. Toilet leaked in the spare bathroom and tub. Ruined the floor. Took 2 times to get it fixed. Roof leaked in multiple places. The ac never cooled the house and heat didnt heat the back half of the house. So the 2 bedrooms and den were always hot or cold. The ho... read more
Business response:
Thanks for sharing your experience with us. Customer service is of the upmost importance to us and we take feedback very seriously. We need more information to address your concerns. Can you please give us a call at 1-877-264-2812 so we can document your concerns? We look forward to hearing from you.
Knowledgeable and kind staff ready to help and service is great too
I purchased a home in 2020 from Clayton homes. A modular home with a price tag of $250,000 paid in full. I was told this home was better than stick built and sold a dream. Since it was installed I have had nothing but problems and zero help. I purchased a “protection plan” which was a waste of money. My home started getting cracks in the ceiling where you could see light through the walls from room to room. Upon that being looked at I was told it was not covered basically they don’t care. I had that fixed myself as they told... read more
Business response:
Hi *******, thank you for sharing your experience with us. We'd like to loop in the appropriate parties for support. Please contact us at **************for further assistance.
Very bad company. I’ve been having problems with my trailer ever since I move in here raining in the inside floors creek and everything falling apart doors notclosing all the way just horrible under the sink a big hole Where you can see the Pink installation rat coming through the big holes under the sink and the people take so long to get back with you. I hate that I bought a house from these people and it’s not even worthit.
Business response:
Thank you for sharing your feedback with us, Fatima. Your home was out of warranty on 4/22/23. Items mentioned about water getting inside was addressed and we paid to have gutters installed on the home. Floors has been worked on twice with once home being out of warranty. These items would need to be further maintained by the homeowner. Thank you.
Beyond Disappointed with Clayton Homes . I had recently experienced a roof leak on a home that had been purchased new less than 8 years ago . I had over 4 different roof inspectors come out to look at my roof to assess repairs and they all have stated that the roof was poorly installed and that all issues were due to that poor install . I have reached out to Clayton Homes to help to mitigate this problem and they have refused to help . These homes are very poor quality and they are obviously not following code regulations or... read more
Business response:
Hi Kristine, thank you for sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience. Our homes provide a 1-year manufacturer's warranty to address structural issues. We only keep home records for 7 years. We would recommend sending in the adjustor's report in order for us to review. Please email *********************************with your home's information and report.
Me and my husband purchased a clayton/vanderbilt home from Harold ky back in may 2024, we received our home in nov 2024. Since getting our BRAND NEW house we have had nothing but issues. It all started with multiple holes in our flooring throughout the whole entire house that was caused from clayton workers dropping tools etc causing the floor to tear. When we brought this issue to Clayton’s attention they blew it off like it wasn’t a big deal even though if that was left untreated it could have caused water damage down the ... read more
I’m a customer of Clayton homes and it’s sad that I paid for this overpriced single wide trailer that was built TERRIBLY. I have water seeping through window seals no caulking on my tub so my wall in bathroom and bedroom has been soaked and now looks terrible. Our ceiling has cracked and continue to get worse because it wasn’t plotted correctly. The holes where I piping goes through the house all have huge gaps in them where they poorly insulated my house. Our furnace closet is poorly sealed they used pieces of dry wall for ... read more
Business response:
Hi Corey, thank you for reaching out and sharing your experience with Clayton Homes. This is the first time our retailer has been made aware of any concerns regarding your experience, and the home is well out of warranty. If you have further questions, please contact your retailer.
purchased home just over two years ago. lived in it just over two years. purchased a five year warranty. again lived in home just over 2yrs. first night in home 2/1/2023 we heard loud crash. the master bedroom closet shelf had completely collapsed ,on the ground! they came in and repaired closet months later. for it to collapse again. its still on the floor. they say wear and tear. now reminder, less than 1yr. in home and they refuse to fix. with 5yr. purchased warranty. further more, septic tank 5inces out of ground. by law... read more
Business response:
Hi Michael, thank you for sharing your experience with us. Clayton Homes strives to provide a world-class customer experience, and we regret to hear of your dissatisfaction. Our retailer has completed customer approved service of your home on several occasions, including courtesy work. We have communicated to you through other avenues that there will be no further service on the home.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is open now. It will close at 5:30 p.m.
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