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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I began working with Clayton Homes of Winston-Salem in November 2021 to purchase our new home and closed in April 2022. The early part of the process involved securing financing and having our property perc tested by the county—something that took longer than expected. Once those hurdles were cleared, our sales representative promptly began gathering quotes for delivery, setup, septic, porches, and other essential work. Construction began shortly after closing, with footers started on Mother’s Day 2022, and by... read more
My husband and I began working with Clayton Homes of Winston-Salem in November 2021 to purchase our new home and closed in April 2022. The early part of the process involved securing financing and having our property perc tested by the county—something that took longer than expected. Once those hurdles were cleared, our sales representative promptly began gathering quotes for delivery, setup, septic, porches, and other essential work. Construction began shortly after closing, with footers started on Mother’s Day 2022, and by... read more
Business response:
Hi *********thank you so much for taking the time to leave a review regarding your buying experience with Clayton Homes..
Paper Thin Linoleum floor covering in whole home We purchased a NEW 2022 Clayton Boone 28' x 56' Model CEJ28564AH home/land package from a local builder in August 2022. We had many warranty items in our first year and past. Most recently I became concerned with many nail pops in our flooring throughout rooms in our home. I have learned through the local Summerville, SC dealer whom the home was purchased from and from Clayton that this is only warranted for 1 year. I have sent a complaint that the decision to use this option ... read more
Business response:
This home is over two years out of warranty with the factory. Unfortunately, we do not offer flooring options at this facility and are not aware of any local flooring discounts in that area. The flooring currently in the home is the standard option installed in every home here and was present at the time of purchase. Additionally, as the customer is the second owner, the factory will not be addressing any issues with this home at this time. The customer may reach out to the state to request an inspection or contact a local c... read more
Hello to whom it may concern. My fiance and I are purchasing a Mobil home from Clayton homes of Asheboro N.C. First of all they have you sign all kinds of mess to protect them and screw you so hire you a lawyer when purchasing don't just go through there's. With that being said we've had a lot of problems with them upon first moving in. Door frames falling of hinges, problems with AC, the house is literally splitting apart brick splitting and roof and we haven't even been in it for a year it's just bad construction all aroun... read more
Business response:
Hi ********thank you for reaching out and sharing your feedback with us. We need more information in order to address these concerns. Please email us at customeradvocacy@claytonhomes.com with your home's serial number.
The sales experience was great and ******was great. Since then has been ***** Warranty and problems after the fact do not get completed with craftmanship. Everything gets pushed to the manufacturer which the problems did not happen with them. Problems are Clayton and their house moving company.
Business response:
Hi Christopher, thank you for reaching out and sharing this feedback with us. We want to ensure all our customers have a positive experience. Please email us at customeradvocacy@claytonhomes.com with your home's serial number so that we may assist.
The sales experience was great and ******was great. Since then has been hell. Warranty and problems after the fact do not get completed with craftmanship. Everything gets pushed to the manufacturer which the problems did not happen with them. Problems are Clayton and their house moving company.
I am not overall satisfied with the experience I had with Clayton Homes. The sales portion was fine but when it came to being updated on issues, they lack in being responsive. I must constantly depend on the salesperson to reach out to the project coordinator to get her to follow up with me. Specifically, after I moved in, I was informed the steps on the back side of my home were placed over the property line. This impedes me putting a fence around my home on that side. As soon as I learned of the error in construction, I re... read more
We bought a brand new double wide in 07/23. I currently have 7 leaks underneath my home. I will now have to replace all the plumbing. A one year warranty on a house that cost 315000 is ridiculous. Now I have to pay about 10000 for new plumbing. On a two year old house. The plumbing didn't bust in the winter. The weather has been perfect. I know it was defective or not installed correctly.
Business response:
Hi ******, thank you for sharing your feedback with us. Clayton Homes strives to provide exceptional customer care and we're sorry to hear about your concerns. Our records indicate that you have not reached out to the retailer since April 2024 for a small leak under the kitchen sink. With little information provided, we cannot assume responsibility for leaks 2 years past the warranty period.
We purchased our home July 2020 it wasn't delivered til December 2020. We wasn't able to move in till February 2021. We we moved in none of the doors in the home will stay open. The floor creeks everywhere. There was literally walmart bags under our carpets that you could hear crinkle when we walked on it. Also had peices of trim under our carpets and the congrolium. The marriage line of the house the sparkle was two different colors. The spackle in the master bathroom is 2 different colors. The back of the house stays about... read more
Business response:
Hi **********thank you for reaching out and sharing your feedback with us. We're sorry to hear about your experience. The home was serviced on multiple occasions by the retailer and once by the factory, with the work signed off by the customer. We have not received any further contact from you after the factory visit. The home is now nearly five years out of warranty, and any items mentioned would have been addressed during the warranty period.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 2 star rating with 489 reviews.
When is Clayton open?
Clayton is closed now. It will open on Monday at 8:30 a.m.
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