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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The sales experience was great and ******was great. Since then has been hell. Warranty and problems after the fact do not get completed with craftmanship. Everything gets pushed to the manufacturer which the problems did not happen with them. Problems are Clayton and their house moving company.
I am not overall satisfied with the experience I had with Clayton Homes. The sales portion was fine but when it came to being updated on issues, they lack in being responsive. I must constantly depend on the salesperson to reach out to the project coordinator to get her to follow up with me. Specifically, after I moved in, I was informed the steps on the back side of my home were placed over the property line. This impedes me putting a fence around my home on that side. As soon as I learned of the error in construction, I re... read more
We bought a brand new double wide in 07/23. I currently have 7 leaks underneath my home. I will now have to replace all the plumbing. A one year warranty on a house that cost 315000 is ridiculous. Now I have to pay about 10000 for new plumbing. On a two year old house. The plumbing didn't bust in the winter. The weather has been perfect. I know it was defective or not installed correctly.
Business response:
Hi ******, thank you for sharing your feedback with us. Clayton Homes strives to provide exceptional customer care and we're sorry to hear about your concerns. Our records indicate that you have not reached out to the retailer since April 2024 for a small leak under the kitchen sink. With little information provided, we cannot assume responsibility for leaks 2 years past the warranty period.
We purchased our home July 2020 it wasn't delivered til December 2020. We wasn't able to move in till February 2021. We we moved in none of the doors in the home will stay open. The floor creeks everywhere. There was literally walmart bags under our carpets that you could hear crinkle when we walked on it. Also had peices of trim under our carpets and the congrolium. The marriage line of the house the sparkle was two different colors. The spackle in the master bathroom is 2 different colors. The back of the house stays about... read more
Business response:
Hi **********thank you for reaching out and sharing your feedback with us. We're sorry to hear about your experience. The home was serviced on multiple occasions by the retailer and once by the factory, with the work signed off by the customer. We have not received any further contact from you after the factory visit. The home is now nearly five years out of warranty, and any items mentioned would have been addressed during the warranty period.
I am extremely dissatisfied with the quality of our newly purchased 2025 manufactured mobile home from Clayton Homes. Despite numerous calls to their advocate center, including a conversation with **** regarding cabinet replacement due to a faulty dishwasher installation, the issue remains unresolved after two months. Furthermore, I was assured by a representative in February that the cabinets would be replaced within four weeks, which has not been the case. The subpar construction of this home, including poor framing, is al... read more
Business response:
Hi *******, thank you for taking the time to share your feedback with us. We want to ensure that all concerns be resolved promptly. Our home building facility spoke with you, and we are pleased that you are scheduled for service on 6/26/2025.
Warning to Future Buyers, Stay Away from Clayton Homes of Athens, TN If purchasing from Clayton Homes, especially the Athens, please reconsider. Our experience has been nothing short of a nightmare. What was supposed to be a new beginning turned into months of stress, emergency repairs, and complete disregard from their team. Poor Construction, No Accountability. The mobile home we received was poorly built and carelessly assembled. Within weeks, we dealt with plumbing leaks, water damage, and structural issues, some requiri... read more
They lied to us about the gift card after purchasing and never received it This home has been nothing but hell since day one
Business response:
Hi *********, thank you for reaching out. Please contact us at *********************************with more information in order for us to assist. Thank you.
I'd leave a no star if I could. I sent a certified check Feb 6 for utilities including Well pump, septic, electric, and take down trees. Promised a liveable home within 3 days of closing. Check wasn't cashed immediately, utilities never started nor did they kit with contractors. They eventually sent me my money back but I had to continuously remind them for several weeks to do so. I hired footer guy to dozer trees and do footers. I informed them day 1 that footers weren't level and only 2 trees removed. Home itself, every ca... read more
Business response:
Hi ******thank you for reaching out and sharing your feedback with us. We strive to provide a world-class experience for our customers. We have spoken with our home building facility and they informed us you are scheduled for service 6/16-17. Please let us know if you need anything else.
The persons at this office made promises they do not keep. They keep using the weather as an excuse. We had to pay money upfront to get the grading and footers started however, it has been seven weeks since we give them cash. They implied that the work would begin immediately and could not be started until cash was paid. When a cashiers check was given to them, they didn’t even deposit it for a week so this was another delay. We were told that if we got our order in by January, we should be in our home by the end of April or... read more
Business response:
Hi Vicky, thank you for sharing your feedback with us. We want you to have a positive experience during this process, and we apologize for any frustrations while getting ready to be in your new home. We had to wait on permits and inspections in order to move forward with the build, which made some delays. We are pushing out our contractors as quickly as possible. If you have any further concerns, please reach out to our team at Clayton of Kingsport.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 493 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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