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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clayton Mobile Homes told me I would be in my new home before the first payment was due. That was in August when I closed. It's November, I'm coming up on my second payment, and I am still not able to move in due to the electric inspection not being done. Every time I ask when it will be done, they tell me it's up to the state, not them. I've had a conversation with the electric company and they say the state is not behind and normally their inspection is completed within 5 days of the electrician filing a permit. The projec... read more
Business response:
Good afternoon, Ms. *******, thank you for sharing your feedback with us. We strive to provide a world-class experience for our customers and want to assure you that we are diligently working towards resolution. We are in close communications with you on the delay of the electric inspection. The issue was the 911 address on the permit side was somehow off one number and no one from the Electric company notified us. After this was corrected, we had to request them to schedule the inspection back this week. To make matters wor... read more
Here & I still can't get any issues resolved or ?s answered. Now being told to call extended warranty #'s or talk to someone else. All the issues & out of pockets on top of the over 128,000 for NEW home + Extra warranty & still nothing. (not lot model). My home was damaged from day 1 by CO. & sub contractors. Crew working on my property made additional problems on top of all. My property was a trash can during insulation. No 1 wanted to answer me on bill breakdown on where my $ was spent detailed. (That alone seems sketchy &... read more
Business response:
Good afternoon, Christina and Eric, thank you for contacting us regarding your experience. We are sorry to hear of your dissatisfaction regarding the setup of your home. As mentioned in previous communication regarding electrical issues, this is not something Clayton will be addressing unless you receive documentation from your insurance provider that it is a manufacturing defect. Please contact our customer advocacy team if you have further concerns.
I bought a single wide mobile home from your Asheville nc location 2 years ago. Every since I have moved in there has been nothing but problems. Every time it rains the house leaks in multiple spots. I am currently working with my adjuster for the second time. The adjuster did inform me that it was a factory problem. This time the entire house was pouring water from the ceilings, windows, walls and floors. I also have mold growing in my home. Depending on what the adjuster tells me I either expect a new home or a check for a... read more
Business response:
Hi Krystal, thank you for sharing your feedback with us. We strive to provide exceptional customer care, and we are sorry to be hearing of the issues you are having. Our records indicate the retailer was never notified of any concerns, and the only 2 service items were adjusting the front door and replacing 2 pieces of vinyl siding that were noted on the Welcome Home. When there is a leak outside of warranty, we encourage our customers to send in an adjustor's report so that we can review.
Purchased a Clayton brand new in 2021, they sent it here in Florida straight from the factory. It is now Oct. 2024 (about 3 years) and I’ve had multiple issues with the cabinets and drawers, but no big deal, I’ve fixed here and there. The big issue is that at the beginning of the year, my wife and I started noticing soft spots on the floor, only on one side of the house (its a double wide). Several spots throughout the rear half of the house feel soft when you step, it feels as if your foot is about to go down through the fl... read more
Business response:
Thank you for sharing your feedback with us, Juan. Our records indicate that the home's Manufacturer's warranty expired 6/10/2022. The concern of soft spots was not mentioned during the warranty period, and therefore would not fall under warranty. We're sorry to hear of the issues you are experiencing, however it has been inspected and found that no manufacturing defect was present.
If you are excited to build your dream home, I would not recommend using Heritage Homes Ltd. Poor communication, poor service, poor quality of work in general. They seem to hire the bottom of the barrel cheapest sub contractor. You will ask numerous times for things to be fixed without any resolution. Their mission is to care about customers and talk about integrity, nice words without meaning.
Business response:
Hi *****, thanks for reaching out. We're sorry to hear of your issues, however, we do not show your records in our system. Clayton Homes customer advocacy team will be able to further assist you. Please contact them with your home's information including serial number. 1-877-264-2812.
We highly recommend Clayton Homes. It was wonderful working with people who were friendly, respectful, helpful and knew about the homes they were selling.and what was needed to get the home brought in, set up and finished. Even the crews that worked with the setting up of our home were great, they knew exactly what had to be done and what supplies needed to finish their work. We are extremely happy and appreciate Tyler, Joyce, Eddie, well all the employees in the office, they always had time for us. One of the most important... read more
Business response:
******, thank you for taking the time to share your experience working with Clayton Homes!
Will not do what they promise. I am 2 months over do on having my home setup and it's one excuse after another. When I try to contact corporate office they keep sending my complaint back to the Elizabethton dealer where the problem is.
Business response:
Good morning, *** ******. We have reviewed your Sales Agreement and your project file and we show that all home center obligations have been met, with the exception of 10 pickets that need to be replaced on the deck and the skirting needs to be painted. Both of those items will be addressed as soon as possible. Per the project notes, it appears that the item keeping you from moving in is power to the home. Unfortunately, that is delayed because of the recent weather events and out of our control. If there are any other items... read more
I purchased the breeze 2 12-20 and moved in 05-22. I contacted the deal with numerous issues that needed repair including AC, doors and floor issues. They sent out a few repair man who never got anything fixed and only worried about getting their paperwork signed. My home has become nearly unlivable due to all the mold / mildew which I have researched and found this is a common problem. My floors are buckled everywhere. I tried the extended warranty and they say “the home is settling” or no issues found which is hilarious. I... read more
Business response:
Hi Michael, thank you for reaching out and sharing your feedback with us. Typically your extended warranty covers structural manufacturing defects, so if they have denied this, we are asking for their documentation stating why. This comes in the form of a letter, and we understand that you have been asking for this. Have they told you verbally what’s causing this concern? Unfortunately the home building facility will not be able to visit your home at this time. After the first year warranty period is over, the extended warra... read more
Kaden and his team at the Bryant, AR location! we're great to work with and very professional and helpful in the process, answered all my questions and concerns all around great team, highly recommend to anyone. I will definitely be working with them again in the future if needed!
Business response:
Hi Joe, thank you so much for sharing your experience with us! We are so happy to hear your recommendation!
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is open now. It will close at 5:30 p.m.
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