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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a spec home in 2023 that was already put on the property. Since that time I have had nothing but problems with this home. My kitchen cabinets were sagging, their remedy was to slop some spackle at the top. They installed my dishwasher incorrectly which when first used leaked all over the floor and down under the house which saturated my insulation in a 3 x3 foot area which they said they came and replaced. I couldn't get under the house so I don't really know if it was done. I asked for pictures and never receive... read more
Business response:
Good afternoon, Julia. Thank you for sharing your feedback with us. At Clayton Homes, we are committed to providing an exceptional customer experience. We are sorry to hear about the ongoing frustrations you are experiencing. Our retail location and home office have informed you that we will not be making cosmetic repairs as the home was sold as is, and other repairs were completed. We have also advised you to contact the home building facility and provided the contact information.
Visit establishment fell between steps and mobile home coming out of one went to hospital bruises on my left thigh knot on left foot on crutches and they called it a no fault accident in they part now and refuses to pay now I am 64 years of age and I thank God it wasn’t worst but I am still in pain and bruised and they refuses to talk to me but I think color plays a part in that decision because if it was they mother the outcome would of been different
They rope you in with their nice looking models and smooth talking salesmen, but as soon as you pay up and sign the paperwork it all goes to shit. Communication is non-existent, timelines are not even close to being met, their contractors just show up whenever they feel like it, a few of whom were quite disrespectful not only to us but to our property (ie: leaving garbage and water bottles full of piss just laying around, without even attempting to clean up after themselves). We took delivery 18 days ago and are not even clo... read more
Business response:
Hi Mr. *******thank you for sharing your feedback with us. We regret to hear of the frustrations you've been experiencing with your home project. Our records indicate a call was received to our home office last month regarding the timeline. We attempted to reach back out to you today regarding these concerns. Please return our call for further assistance. Thank you.
Our home was delivered & set up in Feb/March 2022. The dealer ignored emails about problems. Magically the short one year warranty ran out. By September 2023, I noticed there was water in a crack in the flooring (that was never repaired). We stopped using the master shower because of the leak. Then we had to put thing on hold while I dealt with breast cancer. After having to deal with the insurance company, because it’s considered water damage and plumbing problems; we finally got money to fix it. The floor is rotten because... read more
Business response:
Good afternoon, Rachel. We are sorry to hear that you are having issues with your home. If you are struggling with getting repairs completed, it would be best to reach back out to your insurance provider. They are under the impression that you have everything you need to complete your repairs. If you need additional funds or assistance finding a local contractor, they would be able to review the payments and if a supplement is required because of location and contractor availability, they can assist.
I would like to say this has been a nightmare. We bought our home in February of 2022 a buccaneer home, from Clayton homes of Dublin, during the pandemic. We fell in love with this home. But started having troubles from the before the keys were handed over. They told me to make a list of things that we saw that needed repair. Which I did. I know see I should have made a copy of it before handling it over to them. They were so very hard to get ahold of in reference to repairs. After many many many calls, they sent out on 2 di... read more
Business response:
Thanks for sharing your experience with us, Roberta. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at **************so we can document your concerns? We look forward to hearing from you.
I purchased a home in February 2012 and from day one we have had problems from plumbing to having to get the rugs replaced more than once because two different tubs wasn’t put in correctly from the walls and floor sinking in to having black mold come out the bathroom to another room where my grandkids sleep it’s so many issues and I have complained and told them more than once I don’t like this one bit.
Business response:
Hi Bertha, thank you for sharing your feedback with us. Clayton Homes strives to provide exceptional customer service and quality-made homes. We regret to hear that you are not satisfied with your home. Our homes hold a one-year manufacturer's warranty to address any issues from delivery and setup. Routine yearly maintenance is required to maintain the integrity of our product, as with any other home. With your home being over 10 years old, Clayton would not be responsible for any recent concerns, and these would need to be ... read more
Won't even contact me about the home I've purchased i have uneven flooring and nail holes in every room outlet that will not work. Lumps in my flooring they cut pieces of the flooring and glued it back down they cut the refrigerator and left it. My back door wont shut unless dead bolted its been set 4times still wont shut they will not contact me at all. Its been this way since i moved in in February 2024 and i havent heard anything back after countless calls and emails. Dont ever buy from them.
Business response:
Thanks for sharing your experience with us, Kelly. Customer service is of the upmost importance to us and we take feedback very seriously. Our home building facility records indicate service scheduled for June 17th. We look forward to completing this project and resolving any concerns you may have.
VERY RUDE SALES LADY!! ACTED LIKE SHE WAS NOT INTERESTED IN HELPING OR ANSWERING QUESTIONS...I WOULDN,T EVER RECOMEND OR BUY ANYTHING FROM THIS BUSINESS EVER!!!!!!!!!!!IF ZERO STARS WERE AVAILIBLE THATS WHAT I WOULD GIVE...........
Business response:
Hi Steven, thank you for reaching out and making us aware of your experience. Clayton Homes strives to provide exceptional care to all of our customers. We'd like to learn more about your interaction with our team. Please contact our home office at ********************************* with the location and any other information you would like for us to be aware of.
The ABSOLUTE WORST COMPANY ! Give you a price and it’s wrong but won’t fix it. Tell you that your home will be move in ready by Christmas, it’s June and still no move in time in sight! Will not get things done unless you drive them crazy and they still drag their feet!!! Manager is a damn worthless person who has no good morals. The project managers do not care and won’t get the jobs done in a timely manner! Crane was hired the day before delivery?!?! House was sitting on lot for almost 5 months before they actually delivere... read more
Business response:
Hi George, thank you for sharing your experience with us. We're sorry to hear that there are delays with your home project, and we'd like to learn more. Please email us at customeradvocacy@claytonhomes.com with more information so that we may look into these concerns.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 493 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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