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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Clayton home years ago and we removed siding to do an upgrade today and there is no tyvek behind our siding. There is also 3 inch gaps between the plywood. I would not recommend this company.
Business response:
Hi Jeannie, thank you for reaching out and sharing your feedback with us. While we are sorry to hear of your frustrations, our homes are built to meet all HUD requirements and state codes. If you need further assistance, please contact us at customeradvocacy@claytonhomes.com so that we may locate your records.
We purchased our home from our local Clayton retailer near us. We have the 2021 Summit. We love the layout and the size. There could always be more closet space but the layout has worked wonderfully for our family of 5. However, we have only lived here 3 years and our cabinets are falling apart. The manufacturer has sent us new tracks for our drawers but the cabinets are made of pressed wood so it is hard to get it to work. Now where the cabinet drawers come together are breaking and my entire from of the drawer has fallen o... read more
Business response:
Hi Brooklin, thank you for sharing your feedback with us. Clayton Homes strives to provide world-class customer service and we are sorry to hear of the frustrations you are experiencing with your cabinets and other cosmetic items. These items carry a 30-day cosmetic warranty, and structural items carry a 1-year manufacturer's warranty. Please refer to your Homeowner's Manual for these cosmetic items. If you need further assistance, please contact our customer advocacy team at 1-877-264-2812.
Worse place ever to do business with/they are no professional at all and they will lie to you and you will have a lot of cash fees to pay along the endless process of buying a mobile home
Business response:
Hi Ramon, thank you for taking the time to share your feedback with us. We are sorry to hear about your frustrations, as our team did everything we could to ensure you had a good customer experience. Unfortunately, the land ended up requiring footers and additional dirt, which were not in your contract. You purchased the property & it does have wetlands on part of it. No one knew this until the land was cleared that we could not set the house on it due to it was like a sponge. We split the cost, and you paid 4,500 & we paid ... read more
Purchased a home from clayton homes up by Effingham il..they are absolutely the best. Have been good on their word if something is wrong they come and fix it make sure I'm happy we been in our new home for few weeks now nothing too major has been wrong. All of clayton homes workers are amazing and wonderful and Brandon the man doing all the repairs they always willing to help they go above and beyond and always answer when you call. They are the best
Business response:
Brandi, thank you so much for taking time to share your home buying experience with us. We are so happy that you enjoyed the process!
Never buy from Clayton home I have been in my trailer 2 years now and they never did fix anything I got water stained sheet rock windows that don't open and when the guy comes out to fix things he trys to cover up everything with excuses cause he is to lazy to work the lady we bought from wants you to leave her a good review and you do all this before your time is up so we left her a good one only to see how she really was I have pics and messages when I sent her a year ago and last message was she was getting with Danny to ... read more
Business response:
Good afternoon Wendy, thank you for sharing your feedback with us. Clayton Homes strives to provide world-class customer care, and we are sorry to hear of your dissatisfaction with your home buying experience. Our records indicate that all work requested was completed within the warranty period, and the retailer has not heard from you since that time. The warranty expired in 2023. If you have any questions regarding homeowner maintenance, please contact our customer advocate team at 1-877-264-2812.
I bought a double wide in July the craftsmanship is terrible they don't care they can say what they want.the contractor they had for mine trailer was so worried about going to next job they were all in a hurry they missed the concrete where the one set of block went took 2 months to fix still have issues to many to list the once they get your money there done with you.the inside trim coming off vinyl siding coming off two holes in corner of soffit birds and squirrels going in and out never buy from them like I said they lie ... read more
Business response:
Hello Clifford, thank you for sharing your feedback with us. We strive to provide a world-class customer experience, and are sorry to hear of these frustrations. Our retailer has noted that every issue that was on the New Home Orientation was addressed and if a correction was needed to be made it was taken care of. The only outstanding item we are aware of is the island countertop, which we have ordered a new island countertop for. We are working to get this completed and schedule our service tech. Please contact the retaile... read more
Mr Patrick Norris, the repair person for Clayton Homes in Louisville, Ky. has done outstanding work for myself and my husband. He has repeatedly done whatever we need to satisfy us with our home. Please take care of this employee as he is one of the best I have worked with. Also Zach Richardson the salesman is great to work with. Also Eddie who is the site specialist is great alone with Katye. Very well satisfied with all of their work.
Business response:
Thank you so much for taking the time to share your experience with us, Lynne! We will share this with the team!
I give Clayton 250k up front and they won’t lift a finger to help with warranties on the home.
Business response:
Hi Andy, we appreciate you taking the time to provide feedback regarding your experience. Rest assured that customer satisfaction is a top priority for us, and we value your input. Our team has already addressed your request and guided you and the homebuyer through the necessary steps. Please refer to the document we emailed you, which contains detailed information and instructions, as well as a copy of the homeowner's manual.
We closed on our double wide last year in October. We’ve had issues from the start. First it started before we even moved in. We ended up with about a $700 ameren bill. Come to find out the contractors were using large equipment and plugging it into the house outlets. After that we found out that both doors on the house leak. When it rains water pours in from the bottom so now we have damage to trim and drywall by the doors. And we keep finding issues. We have whole bunch of water damage to drywall from the halves not being ... read more
Business response:
Hi Timothy, thank you for reaching out and sharing your feedback with us. Customer experience is of the upmost importance to us, and we have reached out to the retailer, and they let us know that they have spoken with you and scheduled a meeting to go over all your concerns. We look forward to resolving this matter.,
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is open now. It will close at 5:30 p.m.
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