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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a land/ home package from Clayton. They built my porch and attached to my home. My porch is pulling away from home. All the aiding is coming off and I have a big crack between my porch and home. I can’t get anyone from Clayton to talk to me about. I talked to my homeowner insurance and they said the porch problem comes from Clayton not building the porch correctly. Do not buy a home from Clayton. They do not follow through on anything
Business response:
Hi Tara, Thank you for sharing your feedback with us. At Clayton Homes, we are committed to providing a world-class customer experience and delivering quality-built homes. We apologize for any frustrations you may be experiencing with your porch. Please note that RCS Engineering designed both the foundation and the porch. However, it's important to mention that the only issues with the home are related to ground movement on the property. Unfortunately, Clayton Homes does not offer warranties for ground movement, and this was... read more
My floors squeak real bad and trim pops off I could go on and on. Please walk away from a Clayton homes place they are crooks!!!
Business response:
Hi Cynthia, thank you for reaching out and sharing your feedback with Clayton Homes. We strive to provide a world class experience for our customers. We're sorry to hear that we have not met your expectations. According to your home's records, these items have been addressed within the one-year warranty period. If you have any questions, please reach out to us at **********************************
zero stars. my daughter and son in law purchased the home and land separate. finally got the home on the land. part of contract was that the seller of the land would have the water run. the house has been ready since August 2023, but seller still has not run the water. When my son in law asked about backing out due to not being able to live in house, they notified the lender that the home was complete. Leaving my kids without a livable house. During the contract process, we asked about adding a deadline to have the water com... read more
Business response:
Hello and thank you reaching out. We're sorry to hear of your family's experience and would like to look into these concerns. We cannot find a record of sale and would need more information. Please contact ********************************* for support so that we may loop in the appropriate parties.
This is the worst company I have ever dealt with. Do NOT buy a house from them. I've been dealing with them for YEARS after they signed a contract saying they would fix any damages to my house. They refused to fix anything after the first year because they took too long to get to everything that needed to be fixed, so they just told me my time ran out, when that's not the case. One of the maintenance guys that started off helping me got booted quick because he was "helping me too much" aka actually doing his job. Then they s... read more
Business response:
Hi Hollie, thank you for taking the time to reach out to us and share your feedback. We're sorry to hear of these frustrations. We looped in the retail location, and they confirmed that the home is out of warranty, and there was no extended warranty purchased. We would recommend that you refer to your Homeowner's Manual for tips on how to maintain your home. If you have any questions, please reach out to your retail location.
Going g on 2 years since my home was delivered and set. I continually find more and more VERY POOR craftsmanship in the building of my home. I am very displeased with what I have and will pay for for the nxt 30years of my life. Crooked window framing,cupboard doors falling off, base board covered up where a vent should be, door handles constantly coming off doors throughout the house. Witness marks from trusses showing through. Faucets coming loose. I would not recommend this house builder to ANYBODY!. you put your life savi... read more
Business response:
Hi Rasco, thank you for reaching out and sharing your feedback with us. We're sorry to hear that you are not completely satisfied with your home purchase. Your home file indicates that warranty work was completed during the warranty period. It is understood that routine maintenance on your home can prevent several of these issues. We would recommend reviewing your Homeowner's Manual, which can also be found at the link below: ********************************
0/10, still 2 years later, still have a bjnch of stuff not fixed the main thing is the siding 2 different colors, its wavy, tore, and missing in spots. Cracks in the ceiling from original transport. Holes in the kitchen linoleum where they were gonna put a vent and never did. Clayton said it was fine to have an open contract to have stuff finished, and said they were gonna fix it. Now they wont even stand behind it.
Business response:
Hi Mr. ********thank you for sharing your experience with us. We appreciate your feedback, and we apologize for any frustrations you have experienced. We want to assure you that we take customer care seriously and we have taken action to address your concerns. We have opened and closed a corporate case regarding these issues, and we have completed the necessary steps to resolve them. We have also received your signed confirmation that you are satisfied with the resolution. In order to prevent similar issues in the future, we... read more
Worst experience in buying a manicured home. All answer are vague or not correct. Lots of details that were not disclosed. Contractor has sib contractors that manage him and not the otherwise. Excuses like truck was broke down for 3 weeks. ( find someone else. Your customer is first) Home is on property now over 6 weeks and we are being told another 6 weeks . Sold our original house with expectations of moving into new place by now. Spending more money a month than I make living in a short term motel and now another 6 weeks.... read more
Business response:
Hi Greg--Thanks for sharing your experience with us. Customer service is of the upmost importance to us, and we take feedback very seriously. Can you please contact our customer advocacy team at customeradvocacy@claytonhomes.com so we can document your concerns? We look forward to hearing from you.
From start to finish of the home being installed, the experience as a whole was disheartening. It took over 9 months to receive the keys to our new home. The manager at the location left mid sale. We thought we were purchasing a well built home, a forever home for our family. And now, only 7 years in, due to manufacturing defects of the plumbing system, we just had to pay close to 10k to have the house re-piped and all new insulation and flooring. The customer care advocacy department ruled againt our case and will not provi... read more
Business response:
Hi Jamie, thank you for reaching out and sharing your experience with us. Your satisfaction is of the utmost importance to us, and we take this feedback seriously. Our teams have communicated with you regarding these concerns and provided the contact information for the customer care team at the home building facility. They are open from 9-4 CST. As mentioned previously, this is the entity that holds the warranty on the home and ultimately makes all decisions regarding service. Although the warranty expired on the home in 20... read more
Worst experience I have ever had.These people lie about everything.And then when you confront them they cover for one another.Once they have there money they no longer respond to your calls or keep you up to date.Think twice before you deal with these people
Business response:
Hi Tracy, thank you for sharing these concerns with us. We strive to provide world-class customer service and would like to look into any issues you may be experiencing. Please contact our customer advocacy team at **********************************
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 531 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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