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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our 2023 Tru model Clayton Built Home is an ongoing nightmare! The Belton Tx factory representatives are just awful. It will 10 months in September that we have been dealing with roof leaks, major structural issues, etc. Joey C. Has diminished each warranty repair item. He refuses to address anything. This house is so bad my son and I fell through the bathroom floor. Our experience with Clayton and the home center is they don't take any issues seriously. No one should have gave to hire a home inspector for their brand new ho... read more
Business response:
Hi Arlen, thank you for sharing your experience with us and citing the concerns you are having. Clayton Homes strives to provide exceptional customer service, and we are sorry to hear of these issues. We would ask that you send the state level verification inspection to our customer advocacy team so that we can work together with our facility to resolve these concerns.
I contacted Clayton Homes Ocala when I wanted to purchase a home to put on property I was buying. I spoke with Jordys, and on initial conversation, he was very pleasant and seemed to want to help. As the purchase of the land progressed, I needed more information for the finance company as the land and home were being financed together. Jordys was very difficult to reach by phone. I was told that he would call me back in 20 minutes and when I didn't hear from him, I called only to be told he left, was moving, and wouldn't be ... read more
Business response:
Hi Cynthia, we appreciate you taking the time to share this feedback with us regarding your experience. We're sorry to hear that you felt neglected and ignored, as this is not the interaction, we would like our customers to have. We will share with the appropriate management in order to improve communication processes.
We started working with Clayton Homes, Paradise, Pa in April 2023 timeframe. We submitted the electronic application and within 3 weeks received approval from 3 lenders. We had visited 2 other Clayton facilities but due to the location of our property we HAD to utilize the facility in Paradise, PA. Our project was a construction loan, where you tear down an existing residence and install the new home. The representative Pete **** dragged his heels on getting the process started with surveys; obtaining vendors to do the demol... read more
Business response:
Hi Ruth, thank you for taking the time to share your experience with us. We strive to provide a world-class experience for each and every customer, and we're sorry that we were unable to meet your expectations with the purchase process. Our team felt that they could not meet your needs and found it best to refund your deposit.
We are searching for a mobile home and came across Clayton Homes in Clanton. We looked into buying from them a few years ago, but received harassing phone calls and texts after giving them our information. We decided to come by again to see if we could see the homes in person this time. Sherle was the one showing us around and not only were we showed homes that actively had damage or things that needed badly to be fixed to them (broken walls, poorly built paneling, etc) but gave us price points that were $15-20,000 less than... read more
Business response:
Ms. ******* We sincerely apologize for your bad experience. We have spoken with the General Manager at Clayton Homes in Clanton who has held this position for over 12 years and we work very hard to maintain an excellent reputation in the community. We are currently having an Inventory Reduction Sale and it is very possible that you viewed homes with discounts of up to $20,000 off the price of a home. A Display Home could be a 2022-year model, but the current price could reflect a 2023-year model, which would then have to be ... read more
BUYER BEWARE!!!!!! I bought a Traditional double wide manufacture home from Clayton Homes. My wife and I have live in our new home for over a year now. I must say this is the worst put together home I have ever seen. If you are looking for a new home DO NOT buy a Clayton Home. Since we have moved in we have noticed that none of the doors are square and do not close properly. Have already had to replace the back door due to it was installed incorrectly. The kitchen cabinet look and are made of a high grade cardboard box with ... read more
Business response:
Hi George, thank you for sharing this feedback with us. We're sorry to hear that you are not completely satisfied with your home purchase. Clayton Homes provides a one-year structural warranty, and allows items such as these to be addressed during that time, along with a 30 day cosmetic warranty. The items mentioned would need to be addressed during the one-year period.
Sorry warranty and they sell junk I have had trouble since day one siding, electric,interior walls counter top coming unglued cabinets peeling roof shingles coming off weak floor spots refrigerator lasted a year 2 air conditioner number 2 is gone out now so I guess the 3rd is on me and the list goes on I paid cash for this house brand new biggest mistake I ever made im in my 60s not rough by no means but Clayton's house's are cheap built there warranty is a joke it's amazing you get a better warranty on a new vehicle so advi... read more
Business response:
Hi Rick, we appreciate you taking the time to reaching out to us and sharing this feedback. Clayton Homes strives to provide world-class customer care with quality-built products, and we're sorry to hear you are not completely satisfied with your home purchase. As recommended by our customer advocacy team, please reach out to your homeowner's insurance regarding any roofing issues or other concerns, as Clayton Homes provides a 1-year structural warranty, and anything beyond this would need to go through insurance.
While shopping within the Florence area I drove by Clayton Homes and decided to stop in to browse mobile homes. I was greeted by a very pleasant gentleman by the name of Andy Barnes. He took me on a tour of several gorgeous homes and told me quite a bit about the company. He was extremely knowledgeable, courteous and we even shared a few laughs. After spending a little time with Mr. Barnes and viewing mobile homes, not only would i surprise myself and become a customer but our interaction let me know that i had met my first ... read more
This process was a little overwhelming at times. If not for Gary ****** and his enormous knowledge, this process became so much better. Whenever there was a question he answered promptly and if he didn't know he would quickly find the answer. I would definitely recommend asking for Gary or referring people due to his ability to make the process go smoothly. Thank you Gary ****** for everything you have done for Rob and I. We will forever keep you in our prayers.
Business response:
Thank you so much for sharing this, Kathy! We will be sharing with Gary.
Bought my 2020 home which was made2019. The quality is hard to beiieve. Much like their concerns of problems that arise. It goes all the way through corporate. Run from this place . Things you should check are seals around windows and doors. You may have lots of rot shortly after purchase, but with only a 1 yr warranty they wont cover Due to these not having seals where contractors say there should be as the norm. Shower doors have a gap of a half inch from top to bottom also. New stove interlocks closed , they had to change... read more
Business response:
Hi Mr. H***, thank you for reaching out and sharing your experience with us. We strive to do right by our customers and create a great experience. We seal doors with silicone back when home is set up. Upon hearing from you, our retail team offered to replace the door out of courtesy at our cost for contractors, and advised since the home is 2 years out of warranty, and issues would need to be addressed with the insurance company.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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