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Clayton
- Contractors
- Maryville, TN
About this business
We are opening doors to a better life. As one of America's largest home builders, we help families achieve the dream of homeownership.
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The owners of ******* homes are ***** and ******** They promise that all this stuff will be done and it either never happens or it's half assed. They told me I would have a nice yard and a nice driveway. So at first it didn't look too bad then it rained and my front yard flooded. Than they had their contractor come back out to fix it. They dump more dirt to raise the yard and the dirt has trash and glass in it. When it rained again now my driveway floods. it's ridiculous that i am still picking out trash and glass out of my ... read more
Business response:
Hi TJ, we appreciate you sharing these concerns with the corporate home office. We have been in communication with the retailer, and are delighted to hear that any concerns have been resolved. Please let us know if you have further concerns.
I would give zero stars if I could. My dad bought a house from them in July and has had nothing but problems since! Door frames leaking, things falling underneath the trailer, floors messed up, so many other issues to list. BLACK MOLD WAS FOUND!!! ******* homes is claiming they aren't responsible and doing bare minimum to repair. DO NOT BUY THEIR HOME UNLESS YOUR A CARPENTER THAT IS INTO CONSTANT REPAIR
Business response:
Hi Kody, thank you for reaching out and sharing your feedback with us. We can assure you that we are in constant communication with the customer as well as the field in order to resolve any concerns. The customer has been satisfied with the progress and resolutions regarding any needed repairs.
We have had nothing but problems with our home, from pipes not being attached and leaking into our insulation, other pipes that have not been attached and now they'll have to tear our siding off to see where the problem is, dry wall not even attached to the studs, etc. The cabinets in the home are cheap and not sturdy. I get you have a year warranty but still shouldn't be made out of cheap things. As a new home owner, this has been nothing but a headache.
Business response:
Hi Lindsey, thank you for reaching out and sharing your feedback with ******* Homes. We regret to hear of these frustrations and want to make sure all issues are resolved, and you can be happy with your decision to live in a ******* Built home. We have been in contact with the retail location you purchased from, and they will be contacting you regarding the factory request. Please contact us at ****************@claytonhomes.com if you have any questions.
I think Clayton homes in Johnson city TN are cheats. Money stealing. Non responsive. Always giving excuses why the aren't doing their job. They get your money and then u don't exist. I wish I had never bought their home. If anyone is thinking of buying. Do t go there. Unless u enjoy stress and low productivity. They really don't care!!
Business response:
Hi Susan, thank you for reaching out to Clayton Homes and sharing your concerns with us. We strive to provide excellent customer care, and we regret to hear of your frustrations. Our home center is currently communicating with you regarding these concerns and awaiting completion of customer requirements in order to proceed.
follow ups are terrible. Leaking roof since day of purchase one year later ! Still leaked. Their people tried to fix it ! Had to hire my own people that I had to pay out of my pocket! It's still under warranty too ! Gave them many chances to fix it !
Business response:
Hi Lori, thank you for reaching out and sharing your feedback with us. We strive to provide a world-class customer experience, and we're sorry to hear about these concerns. Roof leaks would need to be assessed by insurance to determine cause in order to cover costs under warranty. We would recommend contacting our customer advocacy team if you have further issues at ****************@claytonhomes.com.
I do not recommend ******* homes okc. The home was purchased one year ago and is falling apart. The home (foundation work done by *******'s contractors) has settled crooked. The house company agreed upon a list of repairs and then when they finally started to fix them due to "supply issues" took shortcuts. Making the issues look even worse. Communication is not a priority with this office. Many issues with the home that the company said that they were going to fix were "factory issues" which they told me I just have to deal ... read more
Business response:
Hi Brittany, thank you for reaching out to *******! We are sorry to hear about the issues that you are having with your home. The one-year manufacturer's warranty is strictly for structural defects that were present at the time of manufacturing. Unfortunately, home settling is not something that we are able to warranty, as no home builder is able to prevent the land beneath the home from settling. This can cause the home to settle out of square, and for this reason, our home owner's manual recommends having the home relevele... read more
Tucson AZ ******* Homes jacked my price up by $16,000 without apology after having me sign an internal sales document that was supposed to protect my prices. They never arranged any kind of design meeting where they could advise me on my site layout, despite me asking and them promising to set it up. They showed my wife and I a "Marvel" home and told us they could order us a "Marvel-4," which they repeatedly assured us was the same. The home arrived with a completely different rear door. The manager tried to make it our faul... read more
Business response:
Thank you for reaching out regarding these concerns, Mr. Alix. We have reached out to the home center in Tucson, and ***** Nelson has advised that he is happy to listen to you and help you resolve these concerns. We encourage you to reach him between 8:00 and 5:00 at XXX-XXX-XXXX to discuss and reach a resolution.
I brought this $100,000 + Clayton home a year and a half ago. First thing that was wrong was they took my old trade in mobile home away a month before they brought my other home in. So i had no choose to stay in a small hotel room for a month with my wife and a baby. I had to pay out of pocket for that hotel room which wasn't cheap at all. Then when i finally got my home got here soon after when we got our first rain it started leaking through the roof vent into a light socket. It took two different people on two separate da... read more
Business response:
Hi Jonathan, thank you for reaching out and sharing this feedback with us. We want to apologize for your frustrations. ******* Homes provides a one-year structural warranty to address any issues related to setup. With the benefits of homeownership comes to responsibilities to take care of your home and perform preventative maintenance. Some routine tasks can be performed by you. Others require a licensed professional. You are responsible for minor repairs and for arranging for the repairs that require the services of trained... read more
******* homes suck in wilkesboro nc Never seen a Company so greedy so on a considerable , all they want is your down payment no matter who gets the first, If you have been working with them for a week like I have don't make no difference . can't believe companies can get that way. Dwight j. ************ . It's a shame that your words don't mean nothing no more , even when you talk to them and tell them that you were coming with the money, and George is the salesman she talk to
Business response:
Hi Dwight, we appreciate you taking the time to reach out. Unfortunately, our records do not indicate our retail location has had an interaction with you. If you have further questions, please reach out to us at ****************@claytonhomes.com and we would be happy to look into the matter further. Thank you.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 493 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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