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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought a brand new 2022 home and when we received it and they placed 2018 appliances in our 2022 home and the refrigerator needed repairs. We were instructed to call the warranty dept on items that were supposed to be brand new. We have broken drawers in kitchen that we had them to repair several times, drawers still broken. We had to keep calling several times on the hot water heater that was leaking. It took several weeks to fix.
Business response:
Hi Denise, thank you for sharing this feedback. We strive to provide a world-class customer experience, and we're sorry of the frustrations you've had. We hope all of these issues have been resolved for you as we were able to work with the appliance manufacturer, and the cabinets were repaired as well.
Clayton sold us a newly constructed mobile home that still has a leaky back door, crooked front door, ac leaking in kitchen buckling floor boards, trim still popped off in places, interior walls separating from exterior walls, plug-ins that are crooked, bathroom cabinet doors that won't shut right. They have barely attempted to fix the issues. I would not recommend any of their products.
Business response:
Hi Dusty, thank you for reaching out and sharing your feedback with us. We strive to provide a world-class customer experience. We want to ensure that these concerns are addressed and resolved for you. We have serviced your home on 4/3/23, 10/18/22, 11/14/22, 9/2/22, 8/1/22, 7/20/22, and 7/14/22. The retail location will continue its service and continue to attempt contact to get this scheduled.
We have had problems from the very beginning! Our story is quite long, so I will try to make this has short as possible. Buying a home should be a pleasant experience. Ours definitely was not! We have purchased a home previously so we understood the process, ect. First go around we were treated respectfully and they did everything in the contract. This house purchase every time a worker would come to “fix” something they would either make it worse or break cause more problems with our house. We were told we had a 1 year warr... read more
Business response:
Thank you, Veronica, for sharing your experience with us. We are sorry to hear that the warranty service has not met your expectations. We were able to review the service history with the homes manufacturer and according to Giles there is no pending service they are aware of. Based on the review of the service records, all pending warranty service has been completed and signed off on. If you would like to further discuss, please reach out to our Customer Advocacy Team at ***************
Clayton Homes always gives some type of bull response. Trust them to do nothing no matter what the problems are. CLAYTON clearly doesn't care. "I'm sorry you feel that way" doesn't cut it. Very poor quality Material and manufacturing. Will have to rebuild the entire home and still would not pass. The FTC, BBB and many other sites across the US has extensive poor reports against Clayton Homes. DO NOT PURCHASE FROM CLAYTON
Business response:
Mr. G***, thank you for sharing your feedback. Again, we do apologize for these frustrations, but they are out of the facility's control and responsibility. The vents were sealed from the factory, but due to the hot sun cracking and drying out the caulk they need to be re-sealed by the home owner through out to maintain no leaking. Clayton Homes will not be compensating for the repairs as these were home owner neglect. The Home Building Facility has reviewed and outlined the following: Roof Vents have never been sealed yearl... read more
DO NOT PURCHASE FROM CLAYTON! All they care about is selling. Once they have sold the home to you they DO NOT CARE about anything else! I have been trying to get several issues fixed for almost a year and half on a brand new home. With it now being out of the year “warranty”. The issues are still there and they won’t fix them! They say it is not their responsibility anymore. These problems have existed since the home was delivered! The home had a tire blow out on delivery. Which they didn’t tell us. One day an employee slipp... read more
Business response:
Ms. *********, Yes, we do have this in our documentation, however, this conversation does not imply that Clayton will continue to return to the home to address this outside of the warranty period. It has been addressed more than once and again, a final service letter was signed stating that you were releasing Clayton of any further service as all of the items had been addressed to your satisfaction and there would be no further service provided. Your extended warranty is through a company called Home First and you may reach ... read more
Ive bought the Boujee XL. And now regetting it!!!These homes look beautiful..but made with cheap products and charged with expensive prices!!... the material in homes is particle wood....nothing has gone right since the purchase of this home. Regrets is well within my spirit. I would never suggest a Clayton home.
Business response:
Hello Stacy! We are sorry to hear that you aren't pleased with the materials used in your home. The display models on the lot are built with the same materials as the homes our customers purchase to give them an opportunity to fully see what they are buying. We appreciate this feedback and will forward it onto our manufacturing team.
Bought the house 2019. After a year we noticed things in the house falling apart Kitchen draws falling apart, carpet tearing, front door not sealing, and the list goes on. Paid 189k for the house and I regret it every day
Business response:
Hi Ryan, thank you for taking the time to share your feedback regarding the quality of your Clayton home. Our homes come with a one-year structural warranty to address any setup and delivery related issues. Cosmetic items hold a 30 day warranty. We take pride in the quality of our homes and are happy to assist you with any questions regarding homeowner maintenance.
Bought home in fall of 2021. It’s now Spring of 2023 and still waiting for siding to be replaced that was started in the winter and not correct among a list of other issues… being ignored
Business response:
Hi Denise. We are sorry to hear that you feel like you are being ignored. Our records show that the manufacturing facility did come out but were told to leave the home. Our teams are willing to try to assist with the remaining issues but it will be a the facilities earliest convenience. Our Savannah facility awaits your decision and further communication to get service scheduled.
I can't give zero stars? We bought a home jan 14 2022 it's been nothing but problems most they did "fix" but I found black mold growing in the corner of my daughter room. The roof is leaking. I notified them and got turned away because it was less than a month over the year date but still over our year so we they directed me to the home warranty people who did nothing. They left the house open to the elements during a snow storm for days, insisted the ground wasn't level when it was so they got paid to bring equipment out he... read more
Business response:
Hi Andrea, we want to thank you for taking the time to share your feedback. Clayton Homes strives to provide a world-class customer experience, and we're sorry to hear of these issues. Our retail location has been servicing these work orders and have completed these items, and we hope that this creates resolution and a positive experience for you in your new home.
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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