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Clayton
- Contractors
- Maryville, TN
About this business
Location details
5000 Clayton Rd, Maryville, TN, 37804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m only giving 3 stars because the customer service at the Sumer, SC was outstanding. I got my house in September of 2021. When they bought it out and finished sitting everything up, we had a lot of problems. They supposedly have fixed everything. Not too long after that we noticed the borders on the walls were coming off where they did a poor job at nailing them down. In the ceiling a board is coming down, where it wasn’t glued down properly. There’s a big space in one of the closets and they just placed a border on it. I ... read more
Business response:
Hello Mykeesha. We appreciate you taking the time to leave this feedback. It is common for the trim to come loose when the home settles and shifts over time. In your home owners manual it explains how to maintain that. As for the ceiling fans, most of our homes do not come with wiring for them. If you feel you were told something different then you can most definitely reach back out to the home center and they can look into the order for you. Again thank you for your review and feedback!! Its much appreciated!
I bought my Clayton home on 2020, and it’s already falling apart. AC, floors, leaks and siding all need repairs.
Business response:
Mr. *******, we are sorry to hear of your frustrations. Could you provide us with the serial number for your home? That would let us know which facility to reach out to. There should be a data plate inside your home. It would be a laminated sheet of paper located inside the kitchen cabinet under the sink, the master bedroom closet, or in the utility room. This will have your serial number on it. It will start with 3 letters and be followed by a series of numbers. On the exterior of the home, it could be on the frame on the I... read more
I moved in my home in October 2022, the first night the master shower leaked everywhere, I contacted them an let them know they came out to fix that issue, in the same incident I informed them of how the tub was unlevel because the water would never drain all the way out of the tub, the plumber did not check the tub or anything he stated that nothing was wrong that it was suppose to be that way even though I stood in the shower an showed him the middle of the tub was sinking in. The bottom of the tub ended up cracking the be... read more
Business response:
Hi Elizabeth, thank you for reaching out and sharing this experience regarding your purchase with Clayton Homes. We want all our customers to have a positive experience, and we're sorry you've had some frustrations along the way. We were happy to confirm that the tub service has been scheduled and completed. If you have further concerns, please contact us with a response.
I was there yesterday and put $10000.00 down on a mobile homelistere for $59900 and was told that that was the out the door price I also was told that I would get a big military discount. the sent me a bill of sale for $61000 plus and not discount listed. To me out the door price is tacx and delivery. I would not recooommen to placde to my worst enemy... The do not practice what they preach..
Business response:
Charles, thank you for providing your feedback! We apologize that there was not clarification on what is included in the price of the home. Taxes and delivery will vary depending on travel distance and location of setting the home, so we are unable to provide that information up front until we have ascertained where the home will be located. We apologize that this was not explained to you. We sincerely wish you the best on your home buying journey.
We do not recommend dealing with Greeneville TN Office, very poorly organized only wanting to make a sell. Does not help homeowners understand all requirements necessary from start of purchase to move in. Poor communication with subcontractors and does not inform homeowners of all requirements need for home. Lack of communication all the way around!!!
Business response:
Hi Tina, thank you for taking the time to reach out and share your feedback on this retail location. Clayton Homes strives to provide a world-class customer experience, and we apologize for any inconvenience you may have had during the buying process. If you have any immediate concerns, please contact our customer advocacy department at customeradvocacy@claytonhomes.com
If I could give negative stars for this place I would! I tried to purchase a home from the Wilmington branch. Numerous calls and emails about a specific home and no response. I traveled from out of state and went to the business and spoke with a sales person that did nothing but lie about all aspects of the home, appraisal, every single thing. I got the run around for months and had applied for a mortgage specifically for this home. Tried to send a deposit to hold the home and was told that wasn’t necessary, why? Because the... read more
Business response:
Hi Heather, thank you for taking the time to reach out and share this experience with us. We're sorry to hear that you had these frustrations while working with the retail location. We want all of our customers to have a positive experience. The retail team was very excited to work with you regarding this sale, however, an appraisal needed to be done before purchase. This situation was regarding a personal sale so we have no control over holding homes as it is against our policy.
We have owned a single wife clayton home for 12 years. Something should have told us how poorly constructed it was when they delivered it and it had a crack in the wall below the window in the kitchen. Since then we have had damage in the bathroom from fixtures not properly tightened. In the past 3 years we have had leaks in the roof. We resealed around the vents to no avail. We are having to replace the roof around all the vents. There are gaps where there is no board's under the shingles. I am very, very disgusted with the... read more
Business response:
Barbara, thank you for providing your feedback! We are sorry to hear about the issues you are having with your home. All Clayton homes have a one-year manufacturer's warranty that covers defects in the construction of the home that are present at the time of manufacturing. Although your home is out of warranty, we would be happy to review an official insurance adjuster's report if their findings are related to the construction of your home.
I bought this house about 3 1/2 years ago. The quality and workmanship is pretty bad. The only thing worse has been trying to get StarWest homes to fix any problems. It finally got to the point where I said don’t bother anymore. Since then I have had to spend money and a lot of time to fix some of these problems. I would NOT recommend this company to anyone who is looking for a home. Between quality and customer service they are horrendous. Even their customer advocacy department doesn’t return phone calls. STAY AWAY!!
Business response:
Richard, thank you for providing your feedback! We are sorry to hear about the experience that you are having with you home. We are unfortunately not affiliated with StarWest Homes, but if you can provide your manufacturer's serial number, we would happy to check if this is a home built by Clayton. If so, we will reach out to the facility that built your home regarding the concerns you are having.
Avoid their Modular home, buy a traditional stick-built home!! After building five traditional homes, we purchased a high-end modular home from Clayton in Kodak, Tennessee. Why? They preached that the home was of the same quality and that when completed in the factory, it would be available for occupancy on my lot in just four to six weeks, not the normal six months it takes to build a traditional home. Based on this premise, we sold our home and opted to live in a hotel for the handful of weeks remaining. Well, let's just s... read more
Frequently asked questions about Clayton
How is Clayton rated?
Clayton has a 1.9 star rating with 538 reviews.
When is Clayton open?
Clayton is closed now. It will open tomorrow at 8:30 a.m.
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