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Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Suite 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service all the way through the process! I wouldn't go anywhere else! Professional and polite customer care! Very knowledgeable and courteous! I highly recommend this business. ?? ?? ?? ?? ??
Business response:
Thank you so much for the kind words! We are so pleased that you had what sounds like a wonderful experience with us! We will pass this along to the Office and District Manager for the location you visited so that team is recognized!
Our local VA eyecare practice became part of Clarkson in 2020, which now handles the billing for their office. Our bills use a PO Box in Dallas TX, the bill includes a mailing address of **** ******* ***** *** **** ******* **. Whether it is our local office or Clarkson, both are totally incompetent in handling insurance coverage and billing. since October 2021, both my husband and I have received monthly bills for a service 100% covered by our vision insurance. I called Clarkson every month upon receipt of a bill; every mont... read more
Business response:
We apologize for the issues that this patient had getting her statement resolved. The patient's benefit sheet from the insurance company clearly states that the service she was receiving a statement for is covered by the insurance company. The balance has been taken care of by the office manager, and the District Manager has been made aware of this situation as well so that he can bring this plan to the attention of the billing department . We apologize for the frustration that this patient has felt and hope to quickly have ... read more
You name it, and it has been a problem with Clarkson. Don't go...- Doctors constantly change - Prescriptions get called in, rejected by the pharmacy, and no one from their office follows up, therefore no prescription without a fight.- You make an appointment and when you arrive, they say they don't have it in their system.- They say they only **** one insurance, but other offices say that is not true.- They send your **** to collections if you try to get them to understand that you have a second insurance.- They say they won... read more
Business response:
We apologize for the experience that this patient had with their visit and the billing of their exam. Unfortunately the patient's vision plan is a percentage plan that will only cover the visit with a copay if the patient purchases a pair of glasses on the same day as the exam. It appears that this has been the case for the last few visits the patient has had with us. We have asked the leadership of this location to reach out to this patient and explain the billing of this exam to the patient as well as to resolve any outsta... read more
I scheduled my appointment on-line and received the confirmation. Then a few days later, i got a confirmation for a different time. Then my original time. I called to see when my real appointment time was, which was not the time I originally set. Very frustrating as i have to take off work early now. If the on-line scheduling system is not reliable then why even have it?
Business response:
We apologize for the frustration that this patient experienced with the online scheduling system, but thank her for the feedback regarding appointment times being off. We have escalated this patient's experience to our IT department who is looking into the online scheduler for what caused this issue so it can be resolved. We thank this patient for her sharing her information with us and look forward to working with her in the future.
Called in January to schedule an appointment. Was advised my appointment was on 3/17. Called 3/17 to confirm and they told me I wasnt even on the schedule. Not even for another day. And even if I was on the schedule, their doctor was out. They only take appointments during my work hours, therefore I had to take a day off for this appointment (that was apparently never even scheduled). Not only is it frustrating for a customer, but it is also very unprofessional to not offer a resolution. I asked them to pull up the call log,... read more
Business response:
We apologize for the frustration that this patient experienced trying to get an appointment at our **** ****, ******* location. Our current appointment system sends text message reminders leading up to the patient's appointment to make sure they are aware of the date and time the appointment is set to take place. We would be happy to look into getting this patient scheduled with us as soon as possible and would love to verify that the contact information that we have on file for her is current and correct. We understand how ... read more
During the 3 years that I have been a patient at one of Eyecare Partners, LLClocations on *************** in *******, **. Dr. ** ********************* would only give me an over the counter product for my chronic dry eyes. This year, January, 2022, my eyes were running as if I was crying and asked for a prescription. ************** would not contact my insurance company to secure a prescription that I could use and that my insurance company would accept. Over the years my eyes have developed photosensitive to the sun light t... read more
Business response:
We apologize for the issues that you have been having and for your experience! Unfortunately the rules for medically necessary contact lenses and some prescription drops are rigid and sometimes certain criteria have to be met before insurance companies will cover medically necessary contact lenses or certain drops. We have passed all of this information along to the district manager of this location who will be able to work closely with the doctor to see if this patient qualifies for RX dry eye drops and medically necessary ... read more
Waited 4 weeks for glasses and brought them home to read wrong prescription
Business response:
We apologize for the delay this patient experienced waiting for his glasses to come in. Unfortunately orders are taking ***** business days to come in depending on the complexity of the lens, materials the lens might be made out of, and frame availability. We are more than happy to double check the prescription and measurements in this patient's glasses and request that he stop in to any CEC office to have his glasses checked at his earliest convenience. If the prescription is indeed incorrect in the lenses we would be happy... read more
I will never use Clarkson again! Unbelievable. I called this morning to confirm my sons appointment and we were good to go. Show up and they have not had a doctor at the location for 2 months! They never called or anything. The lady said I should have received a text. I never did and she was unapologetic and rude. Terrible customer service!
Business response:
We apologize for the experience this patient had with our GCN location. Review of this patient's chart does not show any notes about contacting the patient to reschedule due to no doctor in the office, or any contacts through our texting service. We have escalated this to our IT department and to the District Manager of this location: the patient should have been contacted prior to same day informing them that there was no doctor in the office and we would need to reschedule. We thank this patient for her feedback and hope t... read more
Have called twice, sent an email, and went in person to request explanation of billing error. Not 1 response.
Business response:
We apologize to this patient for the inability to explain his concern. Upon review of his account, we are not seeing any kind of outstanding balance or error on our end. This patient's information and complaint has been forwarded to the District Manager and the Office Manager of this location and one of those leaders will reach out to the patient for more information on his concern.
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is closed now. It will open at 9:00 a.m.
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