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Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Ste 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ive been going to Clarkson Eyecare for just about 4 years, and I have an appointment coming up in July, however, all contact I have with Clarkson Eyecare will be ending, and I will be canceling my appointment after the horrendous experience I had with the front desk at the Loveland, Ohio location. On 06/11/2021, I called to ask if I could pick up just a pair of trial contacts as I had lost one of my contacts while swimming and my glasses were an outdated prescription, so I needed my contacts in order to be able to drive. Bob... read more
Business response:
We apologize for the experience that this patient had at our location in Ohio. We will be turning this over to the District Manager for this location for investigation as this is not in any way an example of the world class service that we pride ourselves on. We thank this patient for relaying her experience with this location and again apologize that she had this experience while trying to meet her vision needs.
The way the charge sales tax not on what you pay . They charge on full price before any insurance. Would like this looked into.
Business response:
Thank you for your inquiry. At this time, we believe our sales tax collection process follows the requirements for the collection of sales tax under Missouri law. Specifically, Mo. Rev. Stat. § 144.021.1 requires the collection of sales tax based on “gross receipts,” which is defined to mean “the aggregate amount of the sales price of all sales at retail”, and several Missouri Department of Revenue letter rulings provide guidance that the State believes the amount of sales tax is to be computed and collected based on the tot... read more
Went in with a pair of sunglasses that I own to have an eye exam and a prescription put in. Was charged $139 only to be called an hour later and advised that I was not charged enough and it would be an additional $140. I accepted the charge thinking that would be the end of it. Now that the glasses are ready, I am told that I owe $340 for frames that I already own in addition to the $139 already paid. This place are crooked as can be. I will never return.
Business response:
We apologize for the confusion in regards to this patient's order. We have forwarded this along to be looked into. There is a bit of confusion on this patient's sale receipt, and we have asked for clarification from the billing department and the office, and will reach out to the patient with resolution.
I went to Clarkson eyecare for about 10 years. Went to my appointment on 04/05/21. Last time they were monitoring my cataracts so I had my exam, last time I was -1 now it’s -2 the technician said I’m now a candidate for my surgery. And I was having vision problems so I ordered glasses. She said I qualified for reading glasses, now I have bifocals why do I need reading glasses. She never mentioned a price. So paid $150 down balance when I pick them up. Total came to $386.00 I have ******* through my ****** ****, I’ve used it ... read more
Business response:
We apologize for the experience that this patient had at one of our locations. It seems like there is quite a bit of confusion on the part of the staff resolving this patient's issue and helping her find a product that meets her needs and budget. We have reported this patient's experience to the District Manager of this office, who will be addressing with the staff and reaching out to the patient promptly to help her with her issue. We thank this patient for her feedback and for the opportunity to make this right.
I wish I could give the location on West Broad street in Columbus Oh a zero star. I ordered 2 pairs of glasses from these people, one took four weeks to come in and I’m still waiting for the second pair (6 weeks later)!! Their customer service is horrible and I was given one excuse after another. I now am going somewhere else to get my glasses. NEVER EVER go to the location, it’s a joke!!
Business response:
We apologize for the experience that this patient had at one of our Ohio locations. Unfortunately we have been experiencing significant delays with our labs since the onset of the pandemic but try to make every effort to not only get these orders in on time, but to communicate with patients when there are significant delays. The District Manager and the Office Manager have been made aware of this patient's experience and should be reaching out to the patient to speak with her directly regarding her order and to try and resol... read more
Clarkson is a joke, last year when they tried to bill me after I had already paid for my glasses I said I would never go back there. I decided to give them another try BIG mistake. First, they never called to tell me my glasses were ready but when I went to pick them up I could not see anything out of my progressive lenses. The front desk person said oh this is not even your prescription we'll send it back and have them remake them. The second pair I assumed was fine and I went home. When I got home to do some work I could n... read more
Business response:
We apologize for the experience that this patient had with our locations. We have reached out to the District Manager and the Office Manager of the location this patient ordered her glasses with and are actively working to resolve her issue so that her vision needs are met. We thank this patient for her feedback and will absolutely use her experience as a training tool for not just this location but for all of our offices.
Clarkson at the eager road location needs to ensure that the receptionists Kayla and Olivia are actually doing their job. I scheduled a new patient appointment online. That appointment time no longer worked for me, so I called the store to reschedule with Olivia. However, when I arrived. I was told that not only did I not have an appointment but that I wasn’t even in the system. Which is impossible, especially since I was able to show proof of a confirmation email that I received. I was turned away and told that it wouldn’t ... read more
Business response:
We sincerely apologize for the inconvenience that this patient experienced. Our response (especially for a patient who has confirmation for an appointment) should have been to work the patient in to our schedule, or to find a location close by who has an opening for this patient. Unfortunately, I cannot locate this patient in our system either. I have opened a ticket with out IT department to investigate what is going on and resolve this issue. We will be reaching out to the patient to personally apologize as soon as we can ... read more
If I could give 0 stars I would. The doctor at the Imperial office treated myself and daughter horribly. My daughter has a legitimate health condition (that they knew about) and were treated awful. We ended up leaving without even getting an exam. Obviously she should not be in this profession if she can't treat people decently.
Business response:
We apologize for the experience that this patient had. We are investigating this patient's visit and someone will be reaching out for more details about their encounter at this office. We thank Mr. ******* for the feedback that he has provided.
Recently I ordered a pair of prescription reading glasses from Clarkson. I waited four weeks for them to arrive. After I got them home I realized they were defective and returned them to be fixed. The left lens was not seated properly in the frame : you could see approx. 3 inches of thin air between the edge of the lens and the frame! Two weeks have now gone by with no reading glasses, no apology, no update, no explanation. I've been wearing glasses since 1965 and have never seen the likes of this. Does Clarkson have no qual... read more
Business response:
We apologize for the experience that this patient has had with our product and the turn around time that it has taken for him to receive the corrected pair of glasses. We have contacted the office and office manager for this location and have asked them to reach out to this patient to help resolve the issue. We thank Mr. Ames for his feedback and urge him to please let us know if this is not resolved in a timely manner.
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is closed now. It will open at 9:00 a.m.
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