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Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Ste 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No customer service. My son has been getting his eye exams there for about 10 years. In an emergency situation occurred where his contact ripped and his prescription had just expired. After explaining the entire situation to them they scheduled an appointment the next day. When he appeared for his appointment they turned him away saying that their employee booked the wrong type of appointment and they could not see him. They refused to try and work in him and could not provide another appointment sooner than 6 days. Unable t... read more
Business response:
We apologize for the frustration that this patient experienced. This will be sent to the District Manager of the location to address with the staff. Unfortunately the patient in questions is not a minor and does not have anyone listed on the consent form in his chart to have access to his record so we will not be able to comment further other than to say we encourage the patient to reach out to us at his convience so that we may assist.
I took my daughter's 1st prescription for eye glasses to Clarkson Eyecare in **********. They stated the glasses would be ready in 10 days. On day 10, I call to check the status and was told the frames were on backorder but were now in stock and will ship the following week. I called Friday the following week and the person said the exact same thing the previous person told me. How long was this going to go on? Why didn't anyone offer to let my daughter pick in stock frames? I received a refund but had to wait several days f... read more
Business response:
We apologize for the frustrations that you had while waiting for your daughter's order to come into the office. Unfortunately sometimes backorders with our vendors do happen and can cause delays which are out of our control. Someone from the office should have contacted you to inform you of the delay and offered you the options to either come into the office to pick another frame or to wait for the frame from the vendor. We are happy that the office was able to accommodate your request for a refund, but they should also have... read more
I took my daughter's 1st prescription for eye glasses to Clarkson Eyecare in **********. They stated the glasses would be ready in 10 days. On day 10, I call to check the status and was told the frames were on backorder but were now in stock and will ship the following week. I called Friday the following week and the person said the exact same thing the previous person told me. How long was this going to go on? Why didn't anyone offer to let my daughter pick in stock frames? I received a refund but had to wait several days f... read more
Business response:
We apologize for the frustrations that you had while waiting for your daughter's order to come into the office. Unfortunately sometimes backorders with our vendors do happen and can cause delays which are out of our control. Someone from the office should have contacted you to inform you of the delay and offered you the options to either come into the office to pick another frame or to wait for the frame from the vendor. We are happy that the office was able to accommodate your request for a refund, but they should also have... read more
Took my aunt for a post surgery check up, her appointment was at 10:20 a.m., we did not leave there until 1:30 p.m. This is the second time we've had to wait. The last time was over two hours. This is ridiculous! The place was packed, some people were standing. Elderly people may not be able to sit or stand for that long, but they don't care. The front office staff are rude and could care less. If you cannot get your patient in and out withn an hour then don't schedule so many people! I would never recommend this facility, e... read more
Business response:
We apologize for the experience that this patient had while visiting one of our offices. Unfortunately at this time we are unable to research this patient's claims because the person who submitted this review has no chart in our system and additionally provided no information about the patient they are referencing. We are happy to help in any way possible if this patient is willing to call our corporate office at ************. We will not be able to discuss patient treatment unless the complaintant is the patient herself or ... read more
I've been going to Clarkson Eyecare for years but never again. I went in for my yearly eye exam which is covered by vision insurance. They always ask for my health insurance card which I always tell the front desk person that my health insurance does not cover anything. I go back for my pre-exam and the lady tells me tells me to place my head in the machine for eye photos. I asked her if it cost anything and she said it was free. I told her it has never been free in the past. I asked if she was sure and she looked down at th... read more
Business response:
We apologize for the issues that this patient has had in regards to the bill she recieved. Upon review of the patient's chart, the photos were billed medically for reasons the doctor explained on the exam sheet in the patient's chart and that we are happy to discuss with the patient. Leadership over this location will be reaching out to the patient to explain the charges and the reasoning for billing to the medical insurrance.
I've been wearing glasses for over 60 years , went to Clarkson in Warrenton MO. for the first time and i have never been so disappointed in an eye care i have ever had more than them. This was in Jan. 2023 my glasses have been adjusted 4 times and they still are giving me problems sore nose and ears along with reading . Along with that i ordered prescription sun glasses its been 3 weeks called this morning 2/17/23 and they said the company that make them are waiting on the frames maybe next week GIVE ME A **** BREAK i'm fed-... read more
Business response:
We apologize for the experience that you have had at the Warrenton location. I have passed your review along to the office manager at the location so that she can reach out to you to help get your problem with your existing glasses resolved. It appears that the order for the prescription sunglasses that you mentioned was placed about 16 days after your original order for your dress glasses, and that would have been received by our lab at the end of January. Unfortunately due to the custom nature of the product that we offer,... read more
Do NOT go to Clarkson ********* I went there a year ago for a follow-up visit and returned unopened medication. I also purchased something additional to assist with my watering eye issue. While standing there the doctor who I have seen for 20 years said "there is NO charge for today". 6 months later I got a $50 bill. I called the office they said we will take care of it. Then, 3 months later they sent me to a collection company. If I had a bill, I would have paid it while I was there, LIKE I HAVE FOR 20 YEARS. This year, the... read more
Business response:
We apologize for the experience that this patient had. While trying to research her issue we were unable to find her record in our computer system using her name or the email that she submitted this review with. We are happy to investigate further if the patient would give us a call at our corporate offices at ************.
What a surprise!! I am charged $199 just for being a new patient, not including the eye exam. All I went there for was the eye exam. I looked all over their website and never found anywhere they charge you for being a new patient. What a rip. So if you are thinking of going there, don't.
Have been going to CEC for years with good results. For my annual checkup this year I used the ******** location for the first time. Experience with optometrist was great. After wearing hard or gas permeable lenses for 40 years I decided to try out soft lenses as the doctor said soft lenses had been much improved for people with astigmatisms. Unfortunately, they did not work out as the near vision was not corrected enough so I called and ordered new gas permeable lenses. Called back a week later to check the status and order... read more
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is closed now. It will open tomorrow at 9:00 a.m.
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