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Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Ste 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had to pay $109.84 for an eye examination rather than pay $0 because the ******* office of Clarkson Eyecare sent the cost of my examination to my medical insurer, ******************* rather than to my vision insurer, VSP ************ My vision insurer pays the full cost of an annual eye examination. I tried to get Clarkson to send the bill to VSP, but they refused. They said that since I had mild cataracts (not bad enough for surgery), I had a medical condition that made them send the bill to ****************** rather than... read more
Business response:
We apologize for the frustration this patient had regarding the billing process for his exam. We provide comprehensive eye exams to our patients which means that in addition to refractions for glasses which only corrects how the patient sees, we also treat the health of the eye. Unfortunately this patient has a primary and a secondary medical diagnosis code on his exam rendering a routine vision exam null in void. If we were to omit the medical codes from his exam and only bill the routine code to the patient's vision insura... read more
Incompetent, stupid, lying, untrained customer service. I have been trying for over a month to get my contact lens prescription changed. I still cant get glasses made because it requires the optometrist to make a small change to the prescription. Impossible. I am out of contact lenses now and my glasses are old. I will have to get my prescription from Clarkson, but I will go somewhere else for glasses and contacts. I wont return to Clarkson. Your business model and employees stink.
Business response:
We understand and apologize for the frustation this patient has experienced. Unfortunatel it is not within the power of our staff to change a prescription that has been written by the doctor. Upon review of this patient' chart, it seems the patient was back in the location a few days following this review and that the office was able to help her. We thank this patient for the opportunity to help resolve her issue.
I have been a patient at Clarkson Eyecare (previously ****** *************** in ******, ** for 6 years now, prior to the buyout. I went in for my annual eye exam and while shopping for a new pair of glasses, I requested my current *************** pair be adjusted. The tech came back and informed he had broken my glasses and they could not be repaired, mind you I paid over $400 for these glasses, and they were my ONLY pair. I was then informed I would have to pay for a replacement with a 50% discount - this was beyond unaccep... read more
I would give no stars. This location consistently overbills. I have two insurances and continue coming out omf hundreds and dollars. It can not be correct and each time you have to do the legwork of reaching out to insurance to verify. These stores have several similar complaints and a poor rating. Someone needs to investigate and shut them down.
Business response:
We apologize for the frustration this patient has experienced. I show in our records that both insurances were used by this patient at the time of her visit to one of our locations. I have passed along her information to the District Manager of this office and someone will be in touch with her soon to clarify any questions she may have about her coverage and how her insurance was used for the matierls she purchased.
They double booked me. And without my consent they rescheduled me on a day that I work. Sooo I will take my insurance and myself elsewhere
Business response:
We apoliogize for this patient's experience and are happy to investigate but unfortunately are not able to locate a patient in our system with a name matching the one provided on this review. We encourge this patient to reach out directly to the manager of the location they had this experince with, or to our corporate offices at ************ ** *
I am very disappointed and dissatisfied with my glasses that I got from there they are progressive lenses which I have had before but the lenses are smears and very flimsy and they are just not the quality I expected my prior glasses. Which are not progressive are still way better than the ones I got from clarkston I am disabled and not able to go back out there as I have no transportation
Business response:
We apologize for the experience that this patient has had. Upon chart review, it seems that the patient has already been in contact with the office and our company via facebook and our patient engagement center regarding her issues. The office has reached out to this patient to offer assistance but unfortunately without being able to triple check the prescription in the lenses as well as how the lenses sit on the paient's face to troubleshoot, we are unable to correct her issues remotely. We have notated this patient's chart... read more
Terrible service! Inexperienced “techs”, zero supervision or accountability at the location on N. Hwy 67 in the greater St. Louis area. I had eye exams and purchased frames on 4.12.23. The following day I called to say I would like to come in to select a different pair of frames. I selected a lower priced pair of frames. I was not immediately refunded the difference in costs for the new frames. For the past three weeks, I have gotten the runaround about whether the location or a 3rd party billing company will issue the refun... read more
Business response:
We apologize for the frustration that you had at our location in **********. Typically all orders placed in our computer system sync to our lab within one hour of competion at the office. It is quite possible that the glasses placed on order the day before were already being customized to the measurements and prescription indicated on the order. In this instance, the office would have called the lab to see if a cancellation of the order would be possible so that the office could change the order based upon the patient's wish... read more
***** ********* **, St. Louis, MO Clarkson Eye Care - Dr. ****** (and everyone we have encountered at this office) is awesome. My 5yo wears glasses, we got them shortly after he turned three at another office but the difference in how they treat my son is incredible. Dr. ****** always talks directly to my son and has a variety of workarounds (shapes if they don't know all the letters, asking them to trace the number if they don't know that number, etc). We also had an issue with a lost lens and the office was really helpful ... read more
Business response:
Thank you so much for the positive feedback! We will absolutely pass this along to **************** and the staff at the Telegraph location. We are so happy to have been able to help you!
The staff here are Very attentive, Knowlegeable and Professional. I highly recommend!
Business response:
Thank you so much for the kind words! The doctor and staff at our ********, ** location are wonderful! We are so happy we were able to help, and meet your vision needs!
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is open now. It will close at 6:00 p.m.
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