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Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Ste 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been waiting on my glasses for over a month now. I've contacted their employees and a supervisor and no one was able to explain the delay to me at the time. I called them again and spoke with another associate who stated that the lab broke my glasses and they are not able to provide me with a date on the arrival for my glasses. Then I asked them how will they compensate ********* said it's nothing they can do at this time.
Business response:
We apologize for the frustration and the wait that this patient has experienced with one of our locations in ****. We have forwarded this patient's information to the District Manager and Office Manager to investigate the reason for the delay of his order and steps that they have taken to ensure that this comes into the office for pick up as quickly as possible. One of those leaders will reach out to the patient with an update on his glasses and the plan to get them into the office as rapidly as possible. We thank this patie... read more
Clarkson Eyecare, ****************** *********, ** For the last few years I have been wearing eyeglasses that don't fit my head. I wasn't really aware of that fact until a pair of *********************** broke a week ago. They eventually broke due to the fact that I continuously had to get them readjusted for my big head until the darn things just came apart. I was FINALLY told by one of the opticians that the frames should have never been sold to me because they were not my temple size (150). Let me tell you that the manage... read more
Business response:
We apologize for the experience that this patient had at the ****************** office and the frustration at the lack of service she received for this issue with both pairs of her glasses. We have forwarded this patient's information and complaint to the District Manager and Patient Satisfaction Specialist for the ******* region so that one of them can look into her issue and contact her with a solution. We again apologize for this patient's experience but thank her for contacting us through the BBB to give us a chance to m... read more
I had three appointments 11:10, 11:30, 12:00 for me and my 2 girls. We arrived at 11:18 (accident on highway). We were told the doctor was running behind and would only honor two of our appointments. I let my two daughters have the appointments although this was totally absurd. I even asked to see their tardy policy-they couldnt show me one. This is what totally turned me off, both my daughters appts were completed before my 12:00 appointment and they would still not honor my appointment. The Dr was ***********************. ... read more
Business response:
We apologize that the office was not able to accommodate this patient's appointment on the day that she had scheduled it. Unfortunately from time to time we are unable to make room for late arrivals as this makes appointments that come later in the day run behind as well. This instance is being forwarded on to the office manager of the location for investigation and she will be in touch with the patient. We thank this patient for her feedback, and again apologize that we were not able to accommodate her on this day.
If your going to buy a new pair of glasses dont buy them from Clarkson Eyecare! Ive bought glasses previously from Clarkson without incident but this time its a nightmare.I ordered my glasses from the High Ridge store on Oct 26th 2021. I was told my glasses would be ready in **** business days. Its now Nov 29th 2021, 5 weeks later and I still dont have my glasses or have any idea when my glasses will be ready.After 3 weeks with without hearing from Clarkson, I called the High Ridge store. I was told my lenses were back order... read more
Business response:
We apologize that **************** has experienced such significant delays with his order and infrequent and confusing communication as to where his order is at in process. ******************** information as well as a copy of this complaint has been escalated to the District Manager of the location he was seen at who will contact the lab and office on behalf of **************** and reach out to him within 24 - 48 hours after they are able to find some answers and determine next steps to resolving this issue for ************... read more
I recently had cataract surgery. As a result I no longer needed bifocals just readers. After having bifocals for year it got to be tedious having to put glasses on just to read and then taking them off for distance. I had readers everywhere, in the kitchen, in my bedroom to read at night and by the computer. So I decided to go to Clarkson for bifocals, clear for distance, magnified for close-up work. No more having to have a pair of readers in every room. When I finally got glasses from Clarkson the line was in the wrong pla... read more
The treating eye doctor is great but the service at the front desk had dropped down horribly; especially since the original company got bough by Clarkson. Really, I do not know whom to blame at that point. They front desk manager is horrible. She says something and then negates it when it is time for a service. I think she represents a bad example to Clarkson's Company. When I purchases the lenses, I offered the office to buy a warrenty on by lenses. I was told that there was no need for the warrenty because my type of lense... read more
Went to Clarkson Eyecare for eyeglasses. Dr was great but person helping me with frames and lenses was horrible. To begin with she added insurance on eyeglasses without asking and without giving me any information on the coverage. I later looked into the coverage on line, did not like the terms,! found it was optional, and was able to have the coverage taken off and refunded. During the fitting I was told what coverage I had through my insurance, and what the cost would be for the eyeglasses and options Clarkson Eyecare we’r... read more
Business response:
We apologize for the experience that this patient had at one of our locations. We do bill patients in the office for overages per their insurance plan that we receive after verifying their benefits, however there could be additional amounts that patients owe after insurance processes their claim. All amounts collected in the office at the time of service are pending processing of the patient's insurance company. We have passed this patient's experience along to the office manager and district manager for this location and wi... read more
Attempted to give this office a second chance after a bad experience in March. Went in early for my appointment and was told I needed to wait for the manager because there was a problem with my insurance. I sat patiently for the manager for 20 minutes and called my insurance and resolved the issue. When I finally got to speak to the manager and told her the issue was resolved she said my appointment had been cancelled since I was more than 10 minutes past my scheduled time. I would write this off as a bad day or miscommunica... read more
Business response:
We apologize for the experience that Ms. ****** had at one of our Missouri locations. Based off the information she provided, we were able to locate the office that Ms. ****** has this experience at and have relayed her interactions with the office and staff to the District Manager. We thank Ms. ****** for escalating this issue so that we can address her concerns.
Went to one in plant city fl. Dr was nice. Walked me out to front desk where he informed front desk that I needed to see neurologist ASAP as I have lost vision in my left eye. The blond at front desk said she was be sitting this up for me. It now has been 1 week today I have called everyday and have been rudely told they have other patients there are sitting up appointments for. When I were sitting there waiting to see dr I noticed all of them ware just sitting around. Just called and asked for neurologist name and I would s... read more
Business response:
We apologize for the trouble that this patient has experienced while trying to get set up with their specialty appointment. We have made the office manager and district manager aware of the issue and have asked them to reach out to this patient so that we can get them the care that they need. We thank this patient for relaying their experience to us and for the opportunity to make this right for them.
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is closed now. It will open at 9:00 a.m.
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