This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Suite 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 11/14/2022 I had an appointment at this location and I was treated very poorly by 2 workers . I was dissatisfied with my service I had questions and concerns and the workers was very dismissive of me to black women . They were very rude to and when I ask the lady question about my paperwork about my insurance she replied she trying to get me in out. Her tone was very hostile the she threw my glasses these were my own I brought in to the store , and stated she felt threatened after I asked could she please not belittle me ... read more
I visited Clarkson Eyecare on August 5, 2021 for them to redo the glaucoma test. Please note that I have vision insurance and they accepted it at the initial visit. When I went back to retest they said that the Vision Insurance could not be used again and that I had to use my Health insurance. Please note at the time of my visit they said the cost of the visit was $99.00 and that I would be responsible for a 70.00 for a co-insurance. I explained to them that my health care plan did not cover eye exams but that I have a Visio... read more
i have been waiting weeks without any updates on the status of my contact lenses. When I call I get an answering machine and have yet to get a return call. I go on a trip in a few days and relied on Clarkson to do their job appropriately so I can see while on vacation. Ive been double and triple wearing my DAILY WEAR contacts out of necessity due to not having my prescription I paid for. At very least having someone call and update me would be great, but I cant even seem to get that. The ******************, **** location has... read more
Business response:
We apologize for the lack of communication and the delayed order that this patient has experienced. Typically contact lenses for our patients come into the office in 5-7 business days, but the delay this patient has experienced is well beyond that. We absolutely understand the frustration that it is to not only have blurred vision, but to simply not know where your order is. The district manager and the office manager of this location have been alerted to this patient's need and will be checking on the status of the patient'... read more
Bad Business Dont Go To None Of The Locations Very Unprofessional They canceled my appointment 3 times And I Already confirmed I was coming Then on my last appointment I confirmed I was coming got a text the day of appointment said they will see me at my appointment I get there and they canceled my appointment Shaking my head Just Close ALL Clarkson Eyecare Down *********************** Better Took My Business Elsewhere Best Move I Made!!!!!!!!!
Business response:
We apologize for the issues that this patient has had getting an appointment with us. Unfortunately it looks like she had two charts in our computer system which has caused some technical difficulties on the back end for us. We are working with our IT department to fix this issue so we can streamline communication to this patient. Additionally, we don't see where this patient has scheduled 3 times, just an appointment that was scheduled for a few weeks ago and one that is on the books as an upcoming appointment. We have cont... read more
South County | ****************** **************************************. Terrible Experience.I arrived for my appointment that I had made weeks before. I was told that my slot had been given to someone else because I had not responded to their voicemail message. I never received any message. I would have responded if I had received it. My appointment was given away without my knowledge or consent. They acted like they were doing me a huge favor by working me in even though they were the ones who cancelled my appointment I s... read more
Business response:
We apologize for the experience that this patient had. Because out system pre-appoints former patients one year out for routine exams, we have no way of knowing if an appointment date or time will work for a patient, so we ask them through text or phone call multiple times to confirm. Likewise, appointments are in high demand so if we do not have a response from a patient after attempting contact with them, it may be canceled for no response. We are happy that the office could accommodate this patient to be seen on the pre-a... read more
Mind you a prescription was filled about two years ago. That being said, I picked up my glasses the day before I was leaving on a trip at the Fairview Heights store only to find out that both pairs were given the wrong prescription. I had to drive 2 1/2 hours to find a Clarkson to take care of that problem once I got where I was going to. Since then Ive popped them in at least 4-5 times myself in both pairs and had a Clarkson store put back in regular glasses three times at the store hoping the problem would be fixed. I will... read more
Clarkson on highway 67!! Horrible customer service! My contact was supposed to be delivered to my home, not the office. Well, I was informed that my contacts were not ordered because of a system error. Only after I called for an update Fast forward! My contact was delivered to the office and not my home. I asked nicely if they could correct the error. I was told it was no way it could be repackaged and delivered to my home.
Service was good, but billing is really bad. I visited Clarkson EyeCare office in Chesterfield commons, for a regular eye exam on 1/13/2022, after the service, the front desk confirmed with me that there is no copay. Later I received the bill, and there was a $49 copay, I called the office, one lady checked for me and confirmed again there is no copay, and she told me she will send the information to billing department. 3 month later in May 2022, I received the bill again with $49 copay. I called Clarkson Eyecare billing dep... read more
Excellent service all the way through the process! I wouldn't go anywhere else! Professional and polite customer care! Very knowledgeable and courteous! I highly recommend this business. ?? ?? ?? ?? ??
Business response:
Thank you so much for the kind words! We are so pleased that you had what sounds like a wonderful experience with us! We will pass this along to the Office and District Manager for the location you visited so that team is recognized!
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com