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Clarkson Eyecare
- Healthcare
- Shepherdsville, KY
About this business
Specialties: Clarkson Eyecare is your one-stop shop for family eye care in Shepherdsville. We offer high-quality eye care ranging from routine exams to treating complex eye conditions. Our experienced eye doctors use the latest technology to evaluate your eyes and provide personalized patient care. You can trust the eye doctors at Clarkson Eyecare for routine eye exams, chronic vision care and even an eye emergency. Clarkson Eyecare has one of the best optical selections in Shepherdsville with a full range of designer and va... read more
Location details
181 Hwy 44 W Ste 4, Shepherdsville, KY, 40165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Location: ************ inside *********************** Center 2 weeks ago I went to Clarkson Eyecare to order glasses. On 11/18/23 I arrived to pick up my glasses. It should been a total of 3 pair of glasses, but there was only 2 pair. I asked where my 3rd pair of glasses were and the ****** said she was unsure right now, but I would need to contact the office manger *************************** on Monday. I called Monday and found out the office Manager was not in. I asked ****** who I could contact to escalate the situation.... read more
Business response:
We apologize for the frustration this patient experienced. ******** was in fact traveling with the company yesterday and unable to reach the patient back. This patient somehow was given a personal cell phone number which is not for patient use. ******** contacted an office manager who was helping the ******** location on 11/20 who was able to look into this situation. The patient's order for 3 pairs of glasses was placed on 11/4 when the patient was quoted the arrival time of ***** business days. Two pairs of the patient's g... read more
***********BEWARE THE CLARKSON OVERLAND LOCATION HAS MEAN PEOPLE WORKING THERE WHO RUSH YOU THROUGH EVERYTHING STAY AWAY FROM THE OVERLAND **. LOCATION
Business response:
We apologize for the experience that this patient had at one of our locations. This complaint has been lifted to the office manager and the distrct manager of the office. Someone will reach out to the patient for further details regarding his visit.
Went to this doctor in September 2023 for a droopy eyelid causing vision issues - during the exam the doctor stated that i had dry eye (not related to the eyelid issue) - he stated that they can put in punctal plugs and it should help. He also stated that it is covered by my insurance. I felt confident that he knew what he was talking about so we proceeded to insert the plugs. These are temporary plugs and will dissolve in 3 months. I also had to schedule another appointment to be examined for the original eyelid issue. I al... read more
Business response:
We apologize that this patient is frustrated with their expereince. As acompany we can absolutely assist a patient with droopy eyelids, however our primary concern is the whole health of the eye. The doctors in our practices recomment treatments that are the best course of action for the patient and treat their health conditions first. These conditions may or may not be covered by a patient's insurance. While we do bill vision and medical insurances according to government and insurance plan stipulations we cannot know if a ... read more
Beware. ***************. They added a Protection Plan to my bill. $35. I did not approve. I called the office many times to correct. The call center did a good job of taking information but the office never processed the work. Only after I cancelled the transaction through ***** did they call me. Too little too late.To me, it feels like a deceptive practice to rake in money from customers. They kept saying they would fix it but never did.
Business response:
We apoligize for the experience that this patient had. Our policy and process is that the Protection Plan offered to all patients is to be explained at the point of sale, as well as a sheet of paper explaining the details and limitations of the Protection Plan given to the patient along with their receipt. This review will be forwarded to the Office Manager and the District Manager to coach staff on our processes as well as make sure the patient's record is made accurate. We thank this patient for his feedback.
If zero stars were an option thats what I would award. The eye doctor was great the first year but the billing folks were a big hot mess. Finally I drove over to the office and paid my balance which I truly didnt owe because I have two policies for eye coverage. Ok paid anyway - all good? Nope. The office staff neglected to communicate with the ****************** nor did they note my file. So I had to get my credit card company involved. This year more of the same trouble. I went in for an eye exam which didnt happen because... read more
Business response:
We apologize for the frustration that this patient has experienced. The level of cataracts that a patient has can change from year to year, meaning that a patient might come in for an exam and the cataracts that they have are not ready for surgery while the following year the cataracts have progressed to a point where removal is the best course of action. It is always our primary goal to refer patients to providers who we feel will best treat them. While we do our best to refer patients to in network doctors, contracts chang... read more
I went to *********** Clarkson ******** on 10/09/2023 they were hassling me about me owing $23.00 before I could have the eye exam. I paid the bill. I finally seen Dr. and he did a eye exam. He said that he could see why my eyes were bad. I initially went for a statement for my job. He recommended surgery. He wanted me to sign a paper for surgery to clean the cataract, it seemed that he was forcing the issue of me signing papers for my insurance. I am having issues driving at night for my job. He never signed the document st... read more
Business response:
We apologize for the issue this patient had and will absolutely look into it. Clarkson Eyecare is comprised of optometrists who treat the whole health of the eye and who work closely with local opthalmologists who schedule and perform surgeries. We will absolutely investigate this patient encounter and provide coaching to those involved. We thank this patient for their feedback.
OMG. Never buy eyeglasses there. I was charged for one pair of glasses ****** then they sent me another bill for ******. When I pay the 349 I was told that was going to be the only amount I will pay for my glasses. Beside that went like three times because the measurements for my progressive lenses doesnt work. At the end they told me the frame was too big, that I need to change my frame. An employee since the first day help me to choose my frame. She told me the frame was perfect, took the measures and I paid. NEVER EVER AG... read more
Business response:
We apologize for the frustration this patient has experienced. We are a company that takes pride in the product that we offer to our patients and do everything that we can to ensure that the patient has a product that works for them and that they are happy with, as well as an experience that we stand behind. Because we bill insurance after the patient's transaction and not during, this can sometimes lead to a bill to the patient after the insurance claim processes. Likewise, if insurance processes the claim and we have bille... read more
Not recommend! The personal in ******, **** are not professional! The management extremely rude!When I just asked simple questions how we can fix my glasses frame that I purchased a couple months ago, they told me I need to buy insurance! I need to spend my money again, Bec they are selling poor quality frames?! After couples months the color of the glasses frame lost color! And when I asked to speak with somebody upper they told me to get out.They was nice when I was buying glasses, and then extremely rude when I ask to fix... read more
Business response:
We apologize for the experience this patient had. Unfortunately without the extended warranty that we offer for our product the manufacturer's warranty only lasts for ********************************************************************** the middle of March 2023. We will absolutely provide feedback regarding the staff's interaction with this patient to the Operations leader of this location.
I recently visited the ***** location for an eye exam and new glasses. I don't have vision insurance and the experience cost me over $500 for two pair of glasses, one clear and one sunglasses. The part of the transaction that was so disturbing was the fact that they added $50 onto my total bill for the "eye wear protection plan". I didn't notice that added charge until I got home and I promptly called the store and complained. The person I spoke to finally agreed to refund my $50 after numerous attempts to sell the plan to m... read more
Business response:
We apologize that this charge was not more thoroughly explained to you at the time of service. All of our opticians are trained to explaine the breakdown of lenses and warranties to patients before the sale is finalized to address any concerns with the patient. Thank you for this feedback as it is a training opportunity for the optician who worked with you.
Frequently asked questions about Clarkson Eyecare
How is Clarkson Eyecare rated?
Clarkson Eyecare has a 1.3 star rating with 67 reviews.
When is Clarkson Eyecare open?
Clarkson Eyecare is open now. It will close at 6:00 p.m.
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