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Citizens Insurance Services
- Insurance
- Huntingburg, IN
About this business
Location details
600 E 6th St, Ste B, Huntingburg, IN, 47542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 3:30 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
I've had nothing but great experiences with Hanover. I've had to file two different claims over the last few years - one home, one auto - and in both cases, the adjusters I worked with were awesome. It didn't feel like they were trying to nickel and dime me and they really gave me the benefit of the doubt in some areas where coverage was questionable. I've heard horror stories from friends and family about having to battle insurance and I've had the exact opposite experience with Hanover - each time, they've gone out of thei... read more
Right there when someone ran into me, they handled everything very professionally and promptly. Couldn't ask for a better agency.
I had an audit to do repairs to my house. I understand that they need to get done but the Hanover insurance company only gave me 5 business days to get all the work done. Completely unreasonable. They were quick to take my money but not to give me time to get the work done
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ***** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business.Thank you, The Hanover Insurance Group
The guy that rear-ended me and totaled my vehicle had Hanover Insurance. My dealings with them have been terrible. They rarely answer the phone or respond to email. My accident occurred on Feb.28, today is May 1. Still no progress on paying the claim. A lot of blame shifting. Meanwhile, Ive been without a vehicle for weeks! Very unacceptable.
Terrible when you need them. Do not answer phone calls, ignore emails, and give you absolutely NO guidance when filing claims. I have spent more time on the phone with the other party's insurance company getting answers as to what paperwork they need from MY insurance than with my own insurance provider. So much of my time and energy expended making back and forth phone calls with ***** and my insurance, when they could just simply tell me everything I needed to get from the beginning. Now I have to go back to the body shop ... read more
Very good attention to details. Very good customer service Great companyto work with
This company is absolutely horrible. They don't have a problem taking premiums for years but make a claim and they will deny it. My vehicle was involved in a hit and run, my truck was parked in front of my firehouse wasnt even in the vehicle. Driver fled the scene no insurance or anything, so I'm stuck with a 1000dollar deductible. No sympathy no nothing. Then I'm informed by the accident review team that " certain damages did not happen during the course of the hit and run" they judge this by looking at photos. Just another... read more
It seems like Hanover insurance is trying to put up roadblocks to keep customers, such as myself from taking advantage of the legislation that lowered auto insurance premiums. Last year they didn't even list the option to opt out of PIP coverage on the form they sent me, so I wouldn't have known that I could do this unless I was knowledgeable about the new law. Last year I had to obtain a letter from my insurance stating the my family and insurance met the requirements, which enable me to opt out. This year they require the ... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to ************** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group
I have not had to reach out to Hannoverfor much but any time I have you are very helpful
Frequently asked questions about Citizens Insurance Services
How is Citizens Insurance Services rated?
Citizens Insurance Services has a 3 star rating with 114 reviews.
When is Citizens Insurance Services open?
Citizens Insurance Services is closed now. It will open at 8:30 a.m.
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