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Citizens Insurance Services
- Insurance
- Huntingburg, IN
About this business
Location details
600 E 6th St, Ste B, Huntingburg, IN, 47542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 3:30 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
I have had a claim with Hanover Insurance since March and have not heard anything yet. My kitchen flooring was damaged from a leaking dishwasher that **** *** installed. The claim was sent in April, I have called and left messages and sent emails and have had only limited information from Hanover.
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to *** ******** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group
I cannot believe the situation my husband was put in tonight. Do NOT use this company for your car or renter's insurance. He has been stuck on the side of the road for over 3 hours even though we were told it would be an hour or less. We were told the truck was 10-15 minutes out several times as well. I was lied to, completely disrespected, and even hung up on. For our renters, we had a flood and have not gotten anything resolved as far as the damages that we have gone through due to the flood. This company is a sham and the... read more
Business response:
The company has reached out to our customer to address their concerns. We regret any inconvenience experienced and have provided appropriate feedback to the tow company vendor that was responding to the call for assistance. If the customer would like to discuss this matter further, they may contact our roadside assistance team at 508-855-5053.
Adjuster jude and his manager darcy s******* were both very condescending, extremely inappropriate, lacked any and all professionalism. They refused to listen to our concerns, put ourselves at risk of mold growth (might be there, will be checking), laughed at our situation, then when called out, quickly became defensive and said that she was breathing and isn't she allowed to breathe. Gaslighted saying I was yelling at her when I called out her on her very inappropriate laugh. Then she corrected me saying her name is Darcy, ... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Ms. *** *** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. Thank you, The Hanover Insurance Group
I've had Citizens insurance for 2 years and I have been very pleased with the coverage. We've had 2 accidents (first ever for spouse and I), and a glass claim. All were handled expertly. Having shopped around with different carriers, the price was very competitive and I decided to renew for my 3rd year.
Business response:
Thank you for sharing your positive feedback with us. We always appreciate hearing from our customers.
Our HOA insurance is with Hanover, which is exactly where my nightmare began. we filed one claim with my homeowners insurance over high wind damage they came out to the house of course looked and denied it O well find we payed out of pocket .Two years later Our Town got hit with four days of massive rain the town's drainage system couldn't keep up with all the rain so our basement back flooded and our sump pump cannot keep up with it so we lost our hot water heater or central air unit . Called Hanover to ask not to file anyt... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction. As our commitment to our customers is to protect their privacy, we have responded directly to the named policyholder. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
My house was hit by an EF2 tornado 10/20/19 my claim has still not been resolved. 3 different inspectors claim the roof needs full replacement. Everyone of my neighbors have their roof fully replaced. Hanover wants to send a 4th inspector to lift up every shingle (since the 3rd inspector did not get on the roof) I'm open to send anyone pictures that can help. It's a part time job trying to get this resolved. Claim # ***********
Business response:
Thank you for forwarding this inquiry to us for research and response. As our commitment to our customers is to protect their privacy, we have responded directly to Mr. M****** regarding his concerns. We hope that the Better Business Bureau understands our position and our commitment to protect our customer's privacy in accordance with our policy. We ask that the Bureau contact Mr. M****** directly should you want a copy of our response and to confirm this has reached a satisfactory resolution. Thank-you, The Hanover Insura... read more
My HOA insurance is with Hanover, which is exactly where my nightmare began. As soon as I filed a claim with my homeowners insurance things were being worked on in a timely manner. As soon as it came to light the HOA needed to file a claim with Hanover is where a month of my time and a month running my ALE (additional living expense) coverage dry. Zero response from Patricia who was assigned to my claim, no matter the voicemails or emails. Nothing. My insurance persons only spoke with her once and that was pulling teeth. Now... read more
A few months ago, I filed a mini torte with Hanover for a car accident that happened in June. The driver had run a red light and was found to be at fault. My car was totaled. It took a very long time and several different attempts to contact some who I could work with to file the documents that they asked for to receive my deductible payment. The amount of the deductible was $500.00. Once a contact at Hanover was established it took several more tries to reach them. In addition to the documents they originally requested they... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we will respond directly to Nancy S******* at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
I was hit by a customer of theirs and I get nothing but the run around.! Its been over a month and nothing has been done to my car and no one had contacted me granted I contact them and the adjuster is never in her office and will not respond to emails except for a automatic reply that shes out the office with dates from 3 months ago but never a real reply.! I leave messages and she doesnt return my calls and only once have I caught her in the office she told me she would call me back that Friday or first of next week and ha... read more
Business response:
Thank you for providing us with valuable feedback on our marketplace interaction with one of our customers. As our commitment to our customers is to protect their privacy, we have responded directly to Crystal M**** at the email address provided. It is our goal to provide the best service experience to our customers and we will use this market interaction as part of our continuous process of improvement for all parties with whom we do business. The Hanover Insurance Group
Frequently asked questions about Citizens Insurance Services
How is Citizens Insurance Services rated?
Citizens Insurance Services has a 3 star rating with 114 reviews.
When is Citizens Insurance Services open?
Citizens Insurance Services is closed now. It will open at 8:30 a.m.
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